I took my G1 years ago.
It has a five year validity - it expires in 2020.
In the summer me and my boyfriend wanted to go for a road trip, although driving isn't high on my list of priorities it's life skill, and it would mean a second driver for our trip.
I decided to call around to all the driving schools in my area and get quotes, questions answerd and information on the process - this isn't taugh in our puplic school system - so I went to the next best source.
The company I had called was under the name of 'trusted instructors' in August I was asked for my license number along with the entire deposit for my lessons.
That company was bought out by this current company biased on information by an employee at this company which I have via email.
The company in August's asked for money before proving me a schedule.
I politely asked for a schedule before paying - if it didn't work in my time frame - it didn't make sense to pay them and then cancel and rebook.
When booking my road test I assumed I was booking with the school, I wanted them and their car and was going to pay for it.
What I wasn't informed of - was that the road test was not booked with them - but the government.
That I wasn't paying for my test, because it had already been paid during my G1 test.
Now, it's my fault for being nervous about my written test and not remember that I had already paid for the G2 test at the same time.
It's literally been years since the time and I honestly had it slip from my mind.
I digress, The timing provided in August wasn't going to work with my schedule.
I called and informed them I wasn't interested and would get back to them at a later date when it worked with my schedule.
Months go by.
This week I decided to book.
When settling on this school, it's up the road from my house, I called for information, like most do when researching a new skill.
I will not be going with this school because I have concerns with how they handle emails.
After being belittled and threated, I feel confident in my choice to not have one of their instructors educate me, I do not handle aggressive tactics well.
Provided is all email chains I have.
I had sent the first email via their website asking for information, I don't have a copy.
This is bad customer services.
I would be fired from my job for using the words and tone used in these emails.
I would NEVER tell a client that they're a 'scammer' for asking valid questions.
I quote your email here - "You asked people to do work without paying a single penny. Everyone else does. You asked a company to book your test and then you simply run out on people without responding. We are guessing you asked to steal people's time to get a booking.
That makes you a scammer."
Receptions are meant to book - they're meant to schedule, and sometimes - it doesn't work out. I gave you advance notice a date you booked without confirming without me first, wouldn't work.
I would NEVER tell a client that that are 'special' (rude to me, but also more degrading because of the connotation is against a group of people) because They want to know scheduling.
I again, quote you here 'Your instructor call you to let you know you must cancel yourself. Your excuse is you don't know how? Well that's your problem. Again you expect people to take their free time to book AND to cancel your test too??
Are you special!'
I'd like to remind you - I called a SCHOOL to inform me of a process that I'm unaware of - who was I supposed to go to?
It must have been too much for me to assume someone in education, would educate me on the process of which I was paying for.
I highly recommend reading all the reviews for this business.
Once is a crazy customer.
More then that is a pattern.
I encourage you to read this establishments responses to critic on all review platforms.
Usually when I'm faced with an issue I respond with an apology and solution to do better in the future.
I quote you a third time. "Learn some facts and help yourself out a little bit instead of blaming and relying on people to do your work for you?
One last warning, and believe it if you wish if not that's your problem again;
If there's anything libelous in your review, your post will be forwarded to our in house legal for immediate legal recourse;
Chan and Associates
Barristers &Solicitors.
We sue for defamation, every single case, through the Ontario Superior Court.
Go ahead and call our bluff, please do.
You've been warned, now take your entitled attitude somewhere else.
We are not 30 years in this business by not knowing how to deal with people like you."
A very large company sending such a sever threat to a young woman is terrifying.
This is something I've never seen before in all my years.
This jump to extremes is concerning.
And a pattern.
You've done this to me and done publicly to others that have reviewed.
I wonder how many stayed silent in terror. read more