We went to the N. Union office to renew my husband's license. There was some confusion regarding…read morethe optician's response on one form. It took 3 trips between the DMV and the optician's office to get clarification. During this entire process, Amy (with the pink keyboard) was patient, helping us to resolve the issue. She told us the exact meaning of the answer on the form and how to explain it to the optician . She clearly understood our frustration, and was as happy as we were, when the optician finally realized she had filled the form out incorrectly. We are so grateful we had Amy helping us during this process! I also got my license renewed, after waiting about 20min. Process with Amy was quick and easy. She deserves a bonus for her EXCELLENT customer service!

The service was so quick (although active duty military) the teller was so kind and so sweet. Any…read morequestions I had she answered them with such knowledge. Out of all the DMVs I've been to this one is by far my favorite!

Our overs experience was very good. We checked in with the receptionist and got our number. They…read morewee not crowded at all. We waited about 10 mins tops to get an id. Everyone was prompt, professional and very friendly. The place was clean, minimal noise and well lit.

I went to register my newly bought car from a private party purchase at this location. I waited 2…read moreand a half hours mind you. When I finally got to the counter I was told that I had to pay $740.60 just to get basic CO plates and it registered. The women helping was extremely rude when asked just basic questions. Absolutely displeased with the customer service and the ridiculous price I had to pay. Do better. I could've flown to Hawaii with that money. lol

Moved back to Colorado (with a New Auto registered in different state) and was able to quickly and…read moreefficiently get my Colorado Registration for my out of state vehicle. The staff was polite and courteous and professional. I have been to many DMV offices in different states over the years and this was by far the best experience I have ever had at a State DMV Office.

Just got off the phone with a woman here. I have a minor accent and she said if I was an illegal…read moreresident I couldn't get my license renewed? Racist & offensive behavior. I was being polite and respectful and she was extremely rude and said "hold on" and sent my call to go through the menu all over again to a complete different line that couldn't help. I'm working trying to get this done and that's inconsiderate of my time. Her sarcasm & professionalism is very disappointing.

This downtown location is a shell of its former self. Used to be much bigger, but as they moved…read moreand opened other locations, its much smaller. Pleasant and efficient enough, its probably one of the more busy locations. Suggest Briargate or GOG as an alternative.

Wow--is not a comment you are used to hearing in a good way regarding the DMV, but I had such a…read moregood experience today. They literally called my number before I even had a chance to sit down. The woman who took care of my request was friendly, quick, detailed and even anticipated my future needs by giving information to me that I will need in the near future. Way to go DMV for beating all the bad stereotypes!

I don't understand the 3 stars. Obviously you have never been to the DMV in California. Where you…read morepack a lunch and spend all day there. And the people are rude!!! Everyone here is super friendly and helpful. Especially Jennifer & Matt in the driver's license department. John in registration was absolutely amazing! Handled everything to become an official resident and driver of Colorado! All in under an hour!! Thanks everyone for your service today!!

Not fun to have to change documents but the appointment went smoothly. Found parking which was…read moregreat. Then checked in online for the appointment I made. Received a virtual number and went into the correct room. Short wait and Jenna assisted me. She was friendly and helpful. Guided me through the process. Made it fun. And took a good photo. She also let me know that I could do a walk in to get the title of my car changed. I went to Christine at the front information desk and she gave me a number. Went back to wait and Johanna assisted me. She was in training but all went smoothly. And friendly too. Walked out with all tasks completed. Now all I have to do is wait for the documents to come in the mail.

Efficiency: 5/5 Customer service: 5/5…read moreProfessionalism: 5/5 I'm a preparer. This means I'll plan, check, and double check everything before arriving at any appointment. Last month, I made my appointment online and completed their online forms for an ID. The form submission and appointment scheduling process was simple and painless. I received two reminders: one via email and the other through text with a note to type "check in" upon arrival. I did and was instantly provided with an assigned window # to head to before even walking through the door. With the window number (shout-out to the lady from window #2), I was able to walk directly to the window and start my process with a very respectful, efficient, and professional lady. From start to end, it took me about 20-25 minutes. No hassle, no fuss. Just effective and efficient customer service. Note: Colorado law requires that you surrender your DL from other states regardless of if you get an ID or DL.

This place sucks. They only do drivers tests once a month so you have to wait several weeks to get…read morean appointment. They literally don't tell you on the phone you need an appointment so when you show up they send you away.

Just had the BEST experience at this DMV (yes i really mean it!!). Needed a new title same day and…read morecame in when they were closing. Leanna at the front desk was so patient & kind & went above and beyond to get me all the paperwork filled out & then i walked out with a new title 30 minutes later!! Definitely choosing this DMV next time i need anything car related!

This is SUCH a change from NYC DMV offices! It's quite small, and the employees are friendly,…read moreefficient, and helpful. You don't need a paper ticket anymore. They'll text your ticket number and counter number to you. I was there on the last day of the month, and it wasn't jam-packed, nor did the staff seem harried. I've tried the kiosk at King Soopers, and they have NEVER accepted my checks. So annoying. You're basically forced to use a card, and then you're charged a fee. I forgot my checkbook today, so got stuck with the fee again. My fault, though.

We stopped in to finalize our marriage license for our upcoming wedding day- we were able to start…read morethe process online, which was very fast and convenient! Even at the office, we were able to get a ticket and be done within ten minutes. The clerk was very helpful with our questions, and the process was very efficient.

We just got our marriage license here. The woman we worked with was so kind and pleasant to be…read morearound. The process was made super simple! Thank you so much!