This place is a necessary evil. I do t know why everyone that works here has such a complex about…read morebeing right. What I went there for I had to wait 30 days before I could transfer a title of a car that my mother had when she passed to my daughter. I also needed a notarized form. I had that with me too and it was 30 days since she passed to the day. They told me that it had to be "more" than 30 days and sent me away. The wording on their own website says at least 30 days. Not more than 30 days. The other person on the title of the car was my step father who had passed 2 years before. The wording on the title was my mother OR my step father. The argued that I needed to have the form for him as well and have it notarized. I explained I thought that was incorrect but they just said I needed it. Anyway. I found that I didn't need the second form because it did say "OR". It says this on their own website as well. I just don't get why that have to be so rude there and not listen to anything you say because they think they have power and know everything.

Bryan at the front counter Is so rude. He has no clue how to answer questions or even let me ask…read morea question without interrupting me to tell me that my number on my ticket will be called then that is my turn..... well sir that was not my question may I ask it now? My appointment was at 1:15. I showed up at 12:45 and my question was going to be. Do you think that they will wait until my appointment time or will I possibly get called before then? He did not know how to answer my question he beat around the bush and told me again listen for my number. That'll be my time. I think this is really poor customer service he needs to be present and hear what we are asking. He is so disconnected with human connection. I ended up getting a text saying I'd be called in five minutes so the fact that he didn't know that that is an option blows my mind I did get called within five minutes. I had heather help me and she has five star customer service she should be recognized for her politeness and her ability to know her job and answer every question that I had She definitely is a role model for what Brian should reach for.

I came on a Monday around 11am and there were not a ton of people there. I was able to fill out an…read moreapplication, take my new photo and do the whole process of getting a new license within 10 minutes! Both of the ladies I encountered were really sweet and made my experience great!

Nothing says government inefficiencies like an elderly man getting to the DMV with all his…read morepaperwork complete, stands in line, gets to the counter and the employee asking "do you have an appointment?", his answer is no and she explains that he needs to go to a website to make an appointment. His eyeballs double in size as if he has no idea how to do that... they send him on his way. There are 16 visible employees, maybe half of them are actually helping someone, the other half are sitting there doing zero. Literally watching the clock. Like hand on face zoned into the wall, not even their computer... There are 4 people waiting in the chairs and another 5 on line. And this is why the people have no faith in government. Chick-fil-A could take over this and make it run like a well oiled machine. Their COVID measures would also be better. The line and chairs have to be six feet apart but if you are standing at a counter it's ok to be one foot away. Ya know, cause viruses only spread when you are in line or sitting.

Went in today to finally register my car in Utah. Made an appointment, checked in online as I…read morewalked thru the door they called my #! I was in and out in 10 minutes with new registration and my Utah plate in hand! The lady serving me was so friendly! I'm just amazed how easy breezy it is to get stuff done here. Drove home with CA plates and quickly changed them out! Good riddance!!!

I've been here twice Amd each time it blew away my previous experience in California and Las Vegas…read more The second time was today. The wait was less than 10 minutes and I was at a gate speaking with a DMV employee reviewing my information to provided me with a new drivers license ... well a temp anyway. Next I had to take the exam. I had 25 minutes to take it. The two people in the exam area were very helpful and were sure to help us with remaining time. The place needs to be empty at closing/ 6 pm. The test is open book, and it's online. I passed! Overall experience was amazing. Every step of the process was easy and efficient from the website application, changing my address, date and time selection, arrived a little late and no one was phased (except me), short wait time, talking with a DMV agent, taking my test and getting my temporary license. Easy peassy!

I needed to renew my car registration so I went without a reservation and was in and out within 25…read moreminutes. I arrived just after 10 and left with a happy, non stressful experience and my 2027 tag in hand. The facility is clean, ac works, and the lady helping me at the desk was very engaging, positive and was a big part of my leaving with a positive and efficient dmv experience.

Worst experience at a DMV. Unprofessional & Rude…read more............................. Sjsnsjjsjsjjsjsjjsjsjsjdjdjsj

Friendly and knowledgeable staff! And, while doing the feedback questions just now, I was reminded…read moreabout the many other services AAA can provide in addition to insurance and emergency towing. At their physical office they can also do many of the same things that the DMV does, provide Notary public services as well as the old-fashioned maps and travel books!

We've been AAA members for decades and used roadside assistance a few times. I've also used their…read morevehicle registration service a few times since it was very convenient. When I moved to Utah, I drove to the nearest office in Orem and had Utah plates in minutes. I was pleased with the service. I thought this was the convenience I was paying for since I didn't need to go to the DMV. I recently called the Orem office and asked what I needed to add my daughter to the registration on one of our vehicles. They said just just the registration, so I drove the 30 minutes to their office and quickly ran into a problem. They said I also needed my vehicle title. They said the employee should have told me that. It was going to be an hour round trip drive home to get the title, so I drove to the DMV in Provo in hopes it would save me from the drive, but it was unusually crowded. I drove home to get the title. I called AAA while driving home to ask another question (I certainly had the time). I explained my vehicle title was issued from my previous state, but my vehicle was registered here. The employee said that was not a problem, but to also bring proof of a smog check just in case. I got home, grabbed the paperwork, and got back on the road to Orem. Employees at the Orem office looked at my vehicle title (AKA pink slip) and couldn't figure out how I had registered my vehicle in Utah [through them], but still have a title out of a different state. I told them I had contacted the Utah DMV and they said the title didn't need to be changed. AAA employees made calls and checked different things but ended up telling me they couldn't add my daughter to the registration and I would need to go to the DMV. They suggested I make and appointment, which was helpful since it was so crowded. The employees were very nice and apologized numerous times for the issues, but this was a big hassle and employees I spoke with on the phone seemed to have no idea what they were doing. I made my appointment, drove to the DMV in Prove, and took a seat since I was quite early. My number was called just a few minutes later (and quite early). I explained the situation to the employee and gave her all the paperwork. She said it was no problem, her fingers were flying all over the keyboard, and I was walking out with the new vehicle registration just minutes later. On a side note, the DMV employee said it would take a couple weeks to get the new title, but I got it three business days later. Seeing as how the DMV is much better in this state than my previous state, I should have gone there in the beginning. Every other experience I had at the DMV here has been surprisingly pleasant. This is one reason to not have AAA. Just a few days later, my daughter needed a tow truck. I told her this is why we had AAA. I got to her work before her shift ended in order to have a tow truck soon after she was off work. I called and had to go through an annoying phone tree. Press this number, press that number, etc. It was extremely annoying. I then was "helped" by a virtual assistant (a computer). It was terrible. Close to an hour later, the text messages from AAA were still saying they were trying to find us a tow truck. Not that one delayed, but they had not yet even found one. I got jumper cables and got my daughter's car started. We left and I called AAA roadside assistance automated system to cancel the service. This was even more terrible since I was now driving and it wanted me to press different numbers on the keypad (at least they were on my dash). I choose the option to cancel. Several minutes later I received another text saying my request was being reviewed by a specialist since finding a tow truck was taking so long. I called back, went through the phone tree, and again cancelled the tow. It seemed to work this time. If you want AAA for the roadside assistance, you may want to first check and see if your credit card offers this. My Visa includes roadside assistance at no extra charge, and I will likely be using it should I need roadside assistance. I also may not be renewing AAA again next year. I just renewed last month, so I have close to year to think about it. One more strike and that's the end of our memberships. AAA - get rid of your terrible automated roadside system. When people need assistance and are possibly in a stressful situation, they don't want to deal with a phone tree and a computer. I was only dealing with a dead battery and your system still managed to make me quite angry. Your system made the situation worse. Is that what I am paying for?

The Library has moved to the new Lehi Civic Center at 131 N 100 E…read more It's a bit confusing to be honest as it's separated into 3 sections on 2 different floors. The first floor is the adult section. The second floor has a children's section and a young adult section that didn't appear to be connected. It's very basic and nearly hard to navigate. When we walked in downstairs, I couldn't understand why it was so small and only older books. I looked for some type of map before asking where the children's room was and was informed it was as upstairs. I was disappointed that there was only one library catalog computer per section and a line at the children's one. In the children's it's separated by picture books, board books, children's books and youth non fiction. But at the end of each aisle there is no indication what alphabet or numeral numbers the books go by. I've never seen a library like this that is so confusing. It took us quite some time to locate all the different books my daughter wanted. Although the children's section is cute and filled with fun cubbies in the wall to relax and read a book, it felt loud, chaotic and small. Many books were checked out, or ebooks only. And was the same for a few I searched for. It doesn't appear the offer more than 1 of most of the books. As we were leaving I noticed another section of books across from the children's room that were for Young Adults. Maybe once I get to understand the system more and the layout it'll make more sense. But for the first time visitor I was confused and unimpressed.

I have read three previous reviews, I can't say I had anything that bad happen to me. I have…read morechecked out movies for a dollar a week, then had to pay late fees. The receptionist told me fines go toward buying new books, which I can support more than paying Blockbuster fines to a corporation back in the day. Book selection is fine for me, I still haven't finished the ones on my list. My 7 year old daughter loves to go and get books to read. I had to buy one replacement that was lost. They were understanding but they do enforce the deadlines. I have used their computers to print things out and that was helpful, you just need to have a library card and your account can't owe too much money in fines. I have been able to use USB drives with no problem. I do wish they had extended hours of operation. My current occupation requires long long hours, and it is rare that I can make it in to check anything out. It is awesome they have an outdoor book drop so you can return books on your schedule. It would be cool if they had a separate floor for grown-ups so that the noise from the children doesn't distract your concentration. When I build my own library.... All in all, a good value for the price (FREE!)