Title: Exceptional Service and Selection at Auto Center Sales and Service Im not sure what's this wack of 1 stars on this place but here's my view on it based on recent events: I recently had the pleasure of purchasing a vehicle from this organization and I must say, the experience was nothing short of exceptional. From the moment I stepped onto the lot, I was met with professionalism and a level of customer service that truly sets them apart. First and foremost, the team was incredibly easy to work with. They were attentive, responsive, and genuinely interested in understanding my needs and preferences. This customer-centric approach made the entire process smooth and hassle-free. One of the most impressive aspects of my experience was the flexibility in scheduling. The dealership accommodated my busy schedule, allowing me to visit at times that were convenient for me. This flexibility was a breath of fresh air and showed a deep understanding of customer needs in today's fast-paced world. The range of options available was another highlight. This organization offers an extensive selection of vehicles, catering to a wide array of tastes and requirements. Whether I was looking for luxury, efficiency, or practicality, there was a plethora of choices at my disposal. This variety made it easy to find a car that perfectly matched my lifestyle and budget. Speaking of budget, the pricing is highly competitive. The affordability of their vehicles, combined with the quality and features offered, presents an incredible value proposition. I was particularly impressed by how transparent they were with pricing, ensuring that there were no hidden costs or surprises. Last but certainly not least, the team here was amazing. Each staff member I interacted with displayed a high level of knowledge and professionalism. Their passion for cars and customer satisfaction was evident, and it made a significant impact on my overall experience. Re: Swantee & Emmett. In conclusion, my experience at Auto Center was outstanding. The combination of an easy-to-work-with team, flexible scheduling, a great selection of options, affordable prices, and exceptional customer service makes this dealership a top choice for anyone in the market for a new vehicle. I highly recommend to anyone looking for a hassle-free and enjoyable car buying experience. read more

I wish I could rate this sham of a dealership zero stars. My husband and I bought a Subaru from them and in less than 24 hours the check engine light came on and the car was diagnosed with a bad catalytic converter. The salesman that we worked with named Mo stated that he had turned the engine light off so it would pass inspection so obviously they knew about the bad catalytic converter and fraudulently passed it. Upon bring it back to them they claimed they would fix it for us and replace the catalytic converter but after getting the car back again in a little over 24 hours the check engine light came on it is still obviously damaged. My husband and I spoke with another salesman there who said that we would have to take them to court in order to get a refund or have them pay for a the damage. This is the most unprofessional and corrupt car dealership we have ever dealt with. This is the second time they have tried to sell us a damaged car (the first time was another Subaru from their other location XDrive Motors). We will be taking them to court and filing with the BBB. DO NOT BUY FROM THEM THEY ARE SCAM ARTISTS. UPDATE: After being inspected at a Subaru dealership we were told that the car is basically junk and needs $4000 worth of work (it was $5000 to begin with and $6000 after the useless warranty we bought) and definitely was not safe to drive and should not have passed inspection. They sold it to us with poorly welded on aftermarket parts as well as leaving a broken pin in the ball bearings and a leak in the engine which could easily start a fire. When confronted with this they refused to fix anything expensive and denied the obvious and dangerous flaws and the fact that they fraudulently passed it for inspection. Lastly, if you buy a car from them be prepared to sign paperwork stating that you are giving up the right to sue them and if you want to see an arbitrator you have to go to one in New York or Minneapolis only. These guys are absolute scum bags and will 100% sell you a deadly piece of junk. This dealership has caused my husband and I extreme unneeded emotional and financial hardship and I regret ever working with them. STAY FAR AWAY. read more

We dealt with Yuri this past Saturday and had a very good experience. Yuri was right on top of every detail and extremely accommodating to our schedule. We needed to arrive near closing. He didn't rush us through the process, considering the time, and was very knowledgeable about the car. He knew the answers to the questions that we had about the car, and even fixed a small issue on the spot. He definitely knew his cars. He was pleasant and respectful, no high pressure sales pitch. He let us take the car for a test run for quite a long time considering the hour. We ended up purchasing the car, and so far are thrilled with it. We are out of state, so he didn't have to handle the registration, however he printed off the paperwork we would need for CT - very accommodating. I read the other reviews, and I'm sorry to hear of all these problems. All I can say is that Yuri said he's been at this establishment for about a year, so perhaps with Yuri things are turning around because as a purchaser or seller, you should not have to experience the kinds of problems that the other reviewers mentioned. I will follow-up with my review if the car experiences any problems, however, we are not feeling that things are heading in that direction. Go Yuri!! Continue to make a difference in all you do!! read more

This is the most shady dealership I have ever done business with. I bought a vehicle from them. They are not trustworthy. Make sure you get everything in writing. If you are even considering trading in a vehicle, don't bother. They will make an offer but there is a good chance will change mind. The salespeople will agree to things when they haven't got approval. The GM and new car manager are nowhere to be found or don't care and just pawn it off on the used car sales manager. I asked to speak with the GM and said he wasn't interested. Who does that?? I can't urge you strongly enough - please - buy somewhere else - even if it is out of town. This is not a well-run dealership. I emailed the GM directly. He responded that he was out of the office so he'd get back to me tomorrow...Wow. Run, don't walk, somewhere else. Now I am waiting for them to refund my deposit...I will be filling a complaint with the BBB as well. read more

This dealership is honestly the worst I've ever dealt with, and I'm shocked they're still around. They switched their name, but it's the same shady business. The whole place is super unprofessional from top to bottom. Salespeople don't even know how to treat customers, managers try to pressure you into things you don't want or need, and the service department? They can't even handle basic work! They are just hiring people off the street. They say their cars are inspected, but that's a complete lie! We almost bought one that ended up having a cracked frame, which is beyond sketchy. Oh and on top of that, they will refuse to work with you on the simplest things, and the communication is awful! If you value your money or your sanity, please do yourself a favor and avoid this place completely. I wouldn't recommend them to anyone. read more

It was AMAZING!!! I couldn't wish better car dealer than this. We were looking for a budget vehicle and Yuriy Belkin helped us make the right choice. We needed our first car in the USA so we got hundred questions for him and Yuriy explained everything to us. We weren't sure about possibility of financing because we just started building our credit score here. However we got a good deal as first-time buyers. We would strongly recommend Autocenter Sales & Service to you if you are looking for excellent service because we felt that associates were focused on our needs. Especially we would like to thank Yuriy. We bought an affordable and incredible fuel-economy car because of him advice. Thank you again! It was pleasure to deal with your company! read more

I've inquired online about a car from Auto Center Sales. I was contacted by charlie right away. I went there to test drive the car, which was absolutely great. The car was upfront waiting for me when I got there. He helped me out with the process, answering all my questions. After that I was able to drive off the lot with my new car. I absolutely loving my Audi Q7, Thank you Charlie for all your hard work and service. I highly recommend Auto Center Sales if you looking for high quality used car. read more

I've always bought cars for a couple thousand cash, and ran it into the ground after a few years. I finally decided to get something more reliable after the birth of my son. I live in the area and had driven by this place a few times. Stopped in, drove out with a new Toyota Highlander by 5 o'clock. Mikayla helped find a car that fit mine and my families needs, and Carlos got us financed quickly. I'm happy knowing my son and wife are in a safe vehicle. Thank you! read more

Forget about this dealership. I don't even want to give it one star.They haven't gotten back to me to repair some issues with the car they sold me. Also screwed me with an expensive warranty and is now ignoring my calls for a refund. I called the warranty company and the bank. Neither has any request to cancel from Autocenter. They are totally ignoring me. Have reported to BBB, Atty General and State Senator office. I guess I'll need a lawyer. Scum... read more

I had a great experience with Trevor Dyer at this dealer. They are all very friendly. Trever Dyer is very professional and patient. He let me test drive all the cars I was interested. He did anything we requested as well. I am super happy with his service. They are also efficient. It only took them one day to get the car ready after I paid for the car. I would definitely recommend Trevor and this dealer to anyone. read more

Did not have a pleasant experience with the sales manager I spoke with here. He was unhelpful and seemed like he did not want to sell me the vehicle. I thought about working with another salesperson at this dealership, but if that was the experience I had with a top-performing sales manager, the overall culture of the dealership is likely similar. This is not a place that I will ever do business with. read more

I recently purchased a Mercedes Benz c300 from this dealership and to be honestly, I couldn't of asked for an easier and simplistic process. From the moment I contacted this dealership to finalizing the purchase, they displayed great customer service and answered each and every question I had and the car itself, flawless. I certainly will come back for future purchases. read more

I came into the dealership to buy a specific car. We were treated extremely well. Informative, considerate and professional employees. We can to autocenter due to recommendations from friends and family - we were not disappointed. The selection, price and reputation of service make it all the complete package we wanted, and we had a good time doing it! read more

Apollon and Justin are such a dynamic team! I felt heard, welcomed, and supported. Plus they got me an amazing interest rate on my loan! I couldn't be happier with the service here, my experience was top notch. Compared to some of the luxury dealerships I've been to in the past. I would 1000% recommend this dealership to family and friends. read more

Thank you to AutoCenter Sales and Service. I was involved in an accident and needed a car fast. I have bad credit and little down payment. They were able to get me a great car with financing that was above my expectations and all was done quick and efficiently. Thank you again - I will recommend your dealership to all my friends and family. read more

I had a really great experience working with Emmett. I didn't feel any pressure to purchase but he worked with me to find me a car that I was comfortable with and he listened to my 9 y/o about his requirements for the car as well. He made him feel like an important part of the decision and a part of the process. read more

"EXTREMELY DISAPPOINTED. Bought a used 2018 Ford Focus, and the transmission failed before I even got it home! The salesperson was nice until I signed, then totally ignored my calls. When I got it back, they refused to fix it and told me it was 'my problem now.' Do not buy here--complete scammers! read more

Excellent service from the minute I pulled up.. The Quality cars are top tier. AP went above and beyond and helped get me into the perfect car for me . He also worked it out within my price range .. I highly recommend this dealership and definitely ask for AP if you want 5 star service. read more

Very smooth transaction. Contacted Dale via internet and closed on the deal in less than a week. Based on the information he gave me, I put a deposit on it over the phone. I looked at the car a few days later and purchased it on the spot. Very good price. Thanks, Dale! read more