I own bmw and used this garage for nearly 2 years.
The bottom line is, this garage is ok for wear/tear(changing tyres, topping up batteries etc etc), if your car requiring some expert hands or advice then stay away from this, you will either run out of money or fall into debt, seriously !!!
here is my story of worth (£2000 ++)
First, I had misfire problem and this garage quoted me nearly £800. I agreed and when I went for collection, the owner said that your car requires one more sensor but you can drive without it. After few months, same problem came again. I went back to this garage. Initially they blamed something else but in the end the owner said you really need this sensor to fix misfire completely. I listened and ended up paying nearly £800 again. My instinct was saying No when I picked up my car 2nd time but I still trusted this garage. After few weeks of driving, same problem came again. This time I started hitting my head against the wall and regretted the moment when I paid 2nd time. It was even worse this time around because I had to call my tow to take it to garage.
I'm very calm in general and avoid arguments. But this time around, I started having arguments with owner. He asked me to drop car again for couple of days. I waited but didn't hear anything back. I rang in the end and heard owner was jiggling with same misfire problem. Honestly, I felt like I'm the biggest stupid in this whole world !!! When I spoke to him, he wanted me to help him in understanding the problem, talk like technician to find cure together. Anyway, this time, I ended up spending nearly £300 again. I was told to drive for a week and test. But either my bad luck or his, the problem cropped again. This time, owner ended up disabling few sensors. So essentially he disabled the whole unit which makes engine efficient(timing sensors). Now my car drives like 80's and takes fuel like rocket. But hey, I was glad that there is no misfire and I'm commuting to work, though I still had to pay nearly £200 for disabling sensors and his bogus ventures of doubts in the end too.
I asked them to carry another job for same car later, just because I thought they know my car now. But, I'm sorry to say, they let me down again and I ended up wasting few more 100s.
I will never ever go back to them even if they're last garage on earth. I will rather like to burn my car. I will never speak to this garage's owner because he will expect you to talk like technician to win arguments !!!
I reported them to tribunal afterwards. read more