I had to go in to dispute an overdue toll bill that was sent to an old address and I had such a positive experience. The ladies at the front desk were so helpful and thorough. Andrea and Wanda were angels. They pointed me in the right direction and sent me to the City Hall around the corner to get proof of my move. They were so patient, warm and friendly and at the end of the day they were able to fix the issue and help me finally get a toll pass to avoid any future mix ups. Customer service was superb and I am very appreciative of all of the help! read more

Drive ERT - Public Services & Government Near Me - Portsmouth, Virginia

Spent hours on hold trying to pay bill and get DMV stop removed. They put me on hold dozens of times to tell me they delivered and missed toll letter 9 years ago for a vehicle I disposed of 8 years ago to the neighbor of the house I had vacated. I have nothing in collections for this mystery account that has never been an issue with my purchasing and registering multiple vehicles and renewals over the last 8 years but now they refuse to take of the stop despite my current account being paid in full. Filed several complaints with better business bureau and seeking legal remedy due to the utter incompetency of this unethical and disgusting company. This is the most corrupted company I have ever experienced and it makes me sick that they are able to keep people from registration renewal and impede on my ability to travel to work or anywhere. You should be ashamed of yourselves read more

I can't belibe how incredibly rude and the lack of customer service the ez pass toll employees are at the ex pass window ( not the billing part). the female with all the face piercing is not a personable person and lacks bare minimum customer services skills. The piercings are so unprofessional along with her lack luster attitude read more

the time I saved was ____NOT WORTH___ the toll. I don't have easy pass since I rarely use tolled routes. they (ERT) should be required to have signage with toll estimates (yes, they change depending upon day/time) and time estimates for the toll vs non-toll routes. if you can avoid the tolls, do so - it won't be that much longer. $7.57 for 10-15 minutes saved - I'll just listen to a couple more songs and save the money AND AGGRAVATION! read more

I received a toll bill in the mail from ERT and I've never drove that way in a personal vehicle so I knew it was a mistake. I called and told them this that I believed it was a mistake they looked closer at the picture the camera captured and seen it was in fact a mistake their camera misread another cars plate number as mine. The lady that helped me was so kind and helpful. read more

I spend +/- $1,000 a year easily going through these tunnels, and yet once a year these clowns send a picture of my plate saying I didn't pay. Just like clock work. I honestly believe this is an effort by DriveERT to garner even more money by saying you didn't pay. If not, this low tech organization needs to get a better system. (not like they actually fixing the tunnels anyways. The Midtown and Downtown tunnel have entrances that are not smooth with the rest of the road way, tunnel walls are Always dirty) Why, we paying for it anyways, instead of sending me a bill once a year just to get more money. read more

100% scam, they send you a late notice without listing your license plate number on the notice. Garbage read more

I received a bill for Drive ERT. I am a Maryland resident and have never been anywhere near this location. The Photo they used in the original bill was a picture of a black box without any license plate. I submitted a dispute in December of 2022 stating I had never been through the tunnel or area and did not own a vehicle with the license plate that was on the original bill they sent me. I assumed it was resolved. May of 2023 they sent me a bill with a late fee of $25.00 or original bill of $6.95. This is a laughable. As everyone has stated I do plan on registering this with BBB. read more

Apparently I used this tunnels when I drove to Virginia Beach. I never before ever saw or heard of Elizabeth tunnels . The only tunnel I used had a place to pay and it was 16 dollars . And then after moving I got a credit collector's bill and then a day latter a bill from them . At first I was sure it was a scam. But regardless I payed 83.27 with $50 for late fees when I never received any other bills . This is definitely a scam specially for travelers . read more

Like pretty much everyone else is saying, this is a terrible company. Received a bill for a toll I went through over a month ago with a late fee attached to it.....and this is the first bill I got. If you happen to go on one of their toll roads make damn sure you don't forget about it and just wait for a bill. Pay it online the day you go through it or they will find a way to make you pay an absurd late fee ($25 late fee on an $11 toll should be criminal) read more

Terrible. Recieved 1 late fee notice and it slipped my mind, was $25- no problem i understand. Now i owe $115???? On a $12 fine? Ridiculous. Do not drive on these roads. Avoid at all costs, will take advantage of you by sending no notice. read more

Totally confused. How can you have a Toll with no toll booth for customers to pay the toll. You have to use the EZpass to go through the toll, then you get a bill later for late charges and processing fees when you could have just paid the toll right then and there especially when you are not living in Virginia. My suggestion is build a toll so people can pay while traveling. Or is this a mind blowing concept? Sounds like an easy resolution to me. No I don't recommend you to anyone and if I knew I would have changed my route!!!! read more

I wish that I could avoid the tunnels but the alternative is to swim across the river. For someone who doesn't live here and has no interest in buying a transponder, these folks do not make it easy or cheap to pay the toll. First, there is no tollbooth and there really isn't much of a sign telling you where to go to pay. If you drive a rental car, do you want to spend ten minutes hunting around for the "Pay by Plate" website or do you want a $25 service fee from the rental car company for a $1.25 toll? Duh. The tunnel is serviceable enough if the traffic is light. If it's not? They measure backup by the number of miles. Yuck. Last night, I rode through behind six motorcyclists who thought it was hilarious to stop the traffic so that they could make EXTRA noise with their stupid motorcycles in the tunnel. read more

I received a bill from them saying I owed for a tunnel toll. The thing is, the license plate shown on the statement is not even close to any of vehicles I own or ever owned. Plus, I have never even been to Portsmouth, VA. I sent them the information about my vehicles from the VA DMV site. This entire thing seems like a scam. You cannot even see anything in the photo on the statement; it is black with two things that look like cat eyes. How are they allowed to get away with things like this or is this a legitimate scam? read more

This place should just close down, never received any notice and two years later I have to pay 100 plus. I would hate to be employed here knowing that this place is scamming people. Absolutely ridiculous read more

DriveERT is a private company that works with Linebarger Goggan Blair & Sampson, LLP. to enforce public law. This in and of itself is a major red flag. Additionally, I received a bill from them that states I drove through Midtown Tunnel E toll in January with a temporary plate on my vehicle. I havent been anywhere near Norfolk/Portsmouth in years and was unable to submit a dispute online with the error message "The statement cannot be disputed. Please contact our Customer Care Center at (757) 837-0840 for details." After calling the first 2 times, the automated machine hung up on me. The third time, after a 20 min queue time, I was able to speak with a DriveERT representative that 'filed a case for me' and I would be contacted by the dispute department in 1-2 days. Until then, the bill is valid and I will still be charged the 'late fee' if they aren't able to resolve in time. Complete bullshit organization that takes advantage of American citizens, BRAVO! read more

SCAM! My husband and I never went through a toll and never received a bill. This company says they sent a bill to Camp Lejune in 2019 but everyone in the military knows the on base mail system when living in the barracks is trash. If we had an important package coming, we would have it sent to a friend's house off base. The mail just never gets to us. We never even knew we owed this company money and they never alerted us. One day 3 YEARS LATER we receive a letter from a lawyers office wanting to represent us for our $80 bill we owe. They are taking advantage of the large amount of military in the area that is constantly moving and being deployed. I honestly can't believe the amount of people this company has scammed... read more

First off I saw nothing about a toll going this way, or else I would've have taken it, somehow a 5$ toll turned into 80$ because it took me 2 months for it to get to me in the mail, I got it 2 days ago and it said 30$ owed I paid it yesterday and now somehow it's 80$. Guarantee I won't ever be using this corrupt tunnel again read more

ERT has sent me 2 notices regarding tolls when I had an E-ZPass transponder in my vehicle. I use this same vehicle, with the same transponder in states from Delaware to Florida weekly with NO issues, except with ERT. They assume no responsibility to faulty or weak receiving equipment and refuse to assist. I'm guessing engineers with ERT do not understand statistics or the customer service reps (far stretch here) do not log service tickets. One of the worst government support agencies (yes, I know they are private) I've had to deal with. They make DMV look amazing. read more

My husband got a bill for using a bridge in a place he has never been, at a time when we absolutely would not have been there (we do not go out after midnight, ever. We are in bed by 8, up at 430. Plus he lets google track his location history for some unknown reason so he can check, not that he needs to). The invoice cites a license plate that has absolutely nothing to do with either of us. The "image" of the vehicle / plate that does not belong to him is absolutely blacked out. Nothing is visible. How does some random plate get associated to his name and address? Did someone create a false account or is this business incredibly shady? read more

Piece of crap scam company! Never sends the first bills, then takes on huge late fees.

I suddenly received a mail from a debt collector said I owe $104.7 for the toll of Elizabeth River Tunnels. It is my first time to know I owe toll fee for the tunnel. It mentioned me I visited Norfolk in 2017 Nov, but I totally can't remembered I saw any notice about the toll. It is insanely unfriendly for the visitors! It absolutely is a scam! I will not visit Norfolk for sure. Yes, the tunnel can got some revenue using this dirty way, but it made the visitors felt sick. I believe a lot of people had horrible experiences for visiting the city, and I don't think they are willing to visit again. read more

I need to know why they are charging more every single year for a service that hasn't changed while closing the tunnel going East bound every weekend!?! I'm not a fan of the BS. If you're going to close for "weekly maintenance" the least you could do is show what the improvements are! Fix yo self! Your ish ain't right! read more

So I settled up with them, which is more then what I should have done. & then I get another bill way later & Of course the late fee. Like these guys are Litteraly robbing the hard working people of this area. Somebody needs to write the elected official or something like. If there not in on it. Sooo glad I leave this place in 11 months.. read more

Yes I suppose the tunnel is fine. But we were just traveling to VA Beach for the weekend. We did see the signs to pay the toll for use of the tunnel. 1.90 per car. We got the money out and ready. Never saw a place to pay the toll. Thought it was weird but drove on. Now 2 weeks later I receive a bill in the mail for 5.25. I called the number and asked about why I'm receiving such a high bill. I was told "you're paying the 1.90 + the processing fees for us sending you a bill" . LMAO!! Ok that's really not a lot of money in the grand scheme of things but this is bullsh**. The toll is 1.90 and they tack on fees for sending the friggin bill to me?? I had the money then. WTH!! This is so crooked and so wrong and literally highway robbery!! Never again. My a** will be driving the long way around next time just so I don't have to deal with this bullsh**!! read more

Absolutely horrible. I had to pay $85.00 for this toll. I was in VA for work a few months back and so I move around a lot. The bill was sent to an address I'm barely at due to frequent PCS changes in the military. Overtime the late fees built up in the mail without my notice and each late fee is $25! There was nothing at the tunnels where I could pay the toll! This is an absolute legal scam, especially for those who are simply visiting the state for a short time. read more

Today I spoke with VIDA! Best customer service agent I've ever in my life spoken to, understanding, pleasant and truly great at her job. This young lady deserves a raise and a supervisor position. You have a gem in that department, don't let her superior customer service go unseen. Thank you again for your help. read more

To Whom it May Concern: I am contacting you regarding the ERT tolls. I am one of the individuals that have had frozen and not able to renew my registration. I know I am "legally" guilty. But, like many others, I have extreme difficulty with the tolls. When you figure in rent, insurance, utilities, groceries, etc. and the fact that my income is less than $30,000 a year, the tolls are a burden. Some time ago, I received a letter from Linebarger Goggan Blair & Sampson, LLP, a law firm, indicating that the delinquency was turned over to them and that I would need to pay them. So, after I had already sent emails and letters to ERT and this firm but received no response. One of the correspondences had a check enclosed for a partial payment that was cashed two weeks later. With all the letters and email, over the course of several weeks, I never receive a single reply from ERT or the law firm. I finally get to a point in early February where I can make another partial payment. I decide to go to the website that is provided by the law firm. Now, the original debt was $2,265.00. The check for the partial payment I had first sent was for $200.00. When I get logged into the site, it indicates that all I have due is $58.13. I went ahead a paid it. But then called the firm. I indicated that I wanted to try to make partial payments. They referred me back to ERT. I call ERT and ask if I can make partial payment arrangements. I was informed no, but they would settle for an amount of $1500.00. I did not have that. And there was no additional effort to help me. I realize there is a toll relief program. Unfortunately, it is only for residents of Portsmouth and Norfolk. I live in the Western Branch portion of Chesapeake. As I am sure you are aware of the geography in the area, the tunnels are the shortest way to get to Norfolk and Virginia Beach. It is possible to go I64 around, but that is a considerably longer distance and a lot of construction which can not only put more miles on a vehicle but will also add a lot of time on the trip. And in taking a trip to destinations such as Downtown Norfolk, ODU or Ghent it is not a feasible request. read more

They take advantage of people. Read all the other reviews here that agree. Find another route. I received a bill from a collections firm six months after my trip. $85.00 for two trips through this sh**** tunnel that was backed up with traffic and took 45 minutes to get through!!! Why was the bill so high? Because they don't want to find you; they'd rather you pay a ridiculous amount in late fees. read more

While accessing the tunnel is convenient, it has some serious drawbacks. The costs of the tolls are astronomical!! When you have nonpayment status your account goes to collections, which is far. However, what is ridiculous is that they randomly pick what they want to send to court, collections and what they want to send to DMV to put a hold on your account. Which is crazy! If you want to collect the monies owed send it all to collections so that it's paid off. Don't go through a backdoor to screw someone over, especially when they want to resolve the situation. The office staff was friendly and helpful with addressing my concerns. However, some of the staff tries to cover their behinds when they give out misinformation to begin with. Honest business practices go a long way. read more

Where is the negative star rating? I have an active EZPass account yet received a bill for a 11-7-15 crossing. The toll is a dollar yet they have the audacity to charge me a processing fee of $2! And the irony of the entire thing is these morons have printed on the billing statement that I could have saved $2 with an EZPass. Well, duh you idiots!! I feel sorry for anyone that has to deal with this on a daily basis. Going to have to use Waze next time to avoid this whole shyster operation. read more

I am fed up with how long it takes to receive toll bills months after using the bridges or tunnels. I will not even bother trying to ask for a late fee credit because this company does not care about people even when it was the only time they received it late. I will never use any infrastructure tolled by this company again if I can help it! read more

Beware this is a legal scam and it's so sad that Norfolk has let this go on for so long

I asked for my bill to be paid in full! The total of what I paid and the bill amount matched. I thought sweet! Ill never have to EVER come back to this place! Not even a month later I get a past due invoice of $50 from July! Its almost November! So paid in full just means half ass service so you can make more money off me, your welcome. **The commercials that run on the radio brainwashing the masses about how "our" money improves them. Air turbines, lights, etc. Couldn't give a rats a**, waste of money. The tunnels going to Newport News don't have all that asinine crap, they don't need it! read more

If you are reading this its already too late. This is an absolute joke of a toll. One they will charge you 5 dollars every single time you use this tunnel. Two: You will not get your bill on time and WILL absolutely use the excuse of WE DONT CONTROL THE MAIL. Three: The customer service is filled with people who read a prompter to say the same thing over and over again. Four: The will keep notes on everything you say. Five: Their computer system is garbage and doesnt update. FUCK THESE FUCKER. TAKE THE LONG WAY AROUND and SAVE MONEY. BOYCOTT These assholes. read more

Hello, My name is Vega Perry.I'm writing this formal complaint on your reviews because I am very disenchanted at my experience with Elizabeth River tunnels. Now I totally understand they are an entity under the umbrella of VDOT but my formal complaint is with Elizabeth River tunnels. I will formally mention the supervisor's name: Blaire Green and the employee under her supervision, Robert Atkins. I was traveling into Portsmouth between the exits of Effingham and Fredericks boulevard and there was a blanket laying out on the interstate.I tried my best to avoid going over this object before realizing exactly what it was because there was a car on the rear of me and also to the right of me so there was no way that I would be able to avoid having an accident versus going over this actual object. Now once I went over the object I realize it was a comforter and it went all the way inside of my car to my serpentine belt aa well locked into my fan breaking my serpentine belt and also causing my car to stop I had to try to get myself over to the right hand shoulder so that I would not be hit by the ongoing traffic on such a MAJOR interstate. My safety was at Major risk and thanking Mr Jamar Pitts from VDOT Whomel came to assist because this actual object in the street was supposed to have been removed by Mr Robert Adkins because this was his area that he was contracted to cover but he never remove the object so Mr Pitts came to remove the object because the surveillance cameras surveillance occurrence while played out. I have put in a formal complaint with VDOT in regards to the circumstances that happened with Elizabeth River tunnels Representatives.I'm awaiting a response as to repairs for my car and also compensation for my inconveniences and also being without my automobile and having to use other sources of Transportation. I am a waiting to hear back from them ASAP AS THIS SITUATION JUST OCCURRED ON, March 24th! I will not leave any further contact information as they have my information but I just wanted to formally put this complaint on the side because I am very disenchanted because my safety was put at risk and there were many safety barriers that were challenged during this occurrence. This was very unprofessional and this is something that I will not allow to happen to anyone further. the protocol of how this situation was handled was not done in the appropriate fashion and I have read all the necessarycomponents of how something such as this should be handled and it was not handled as such! The ethics and standards of this location was not displayed as required! I will keep everyone posted as to the process and the length of time that it takes so just in case anyone experiences something such as this and will have a standard of how to handle! Vega Perry read more

This is corruption if I've ever seen it. I get a bill in the mail for $10.70 and racked my brain to remember using the tunnel six weeks ago. I then set up an account to pay online with a credit card and they wanted to charge $3.99 to process payment. They just suck. Peel the onion and you'll find corruption. The Feds should investigate this group of thieves. read more

Received my first bill one year later with $80 in late fees. When I asked the firm why they had not used the USPS to find my current address, they informed me that they had "no obligation" to do so. Scam. read more

I went through the tunnel TWO summers ago!! Just got a bill for 79.95 due by October 31.... It's November 3rd! I barely remember being in Virginia. We were just passing through on our way home to Miami. Thanks a lot. Won't be going there again. read more

Total scam. Returned home from the beach and GPS took me through the tunnel. I assumed there would be a toll booth and it would be a buck or two. No toll booths so I followed GPS and went on home. Today I get a bill in the mail for $5.76 and a picture of my license plate. I don't deny I used the tunnel but holy crap, almost six bucks?! What an utter rip-off. Norfolk knows it will catch tourists who don't know better and are completely scamming unsuspecting drivers. It's not right... Avoid Norfolk if for no other reason than the toll. But let's be honest, there are plenty, PLENTY of other reasons to avoid Norfolk... read more