Who the hell trains these people?!? The level of customer service is simply barbaric. I came in…read morewith a reservation for a Passat. Because of a train strike, they're out of cars. The people here seem to revel in telling me "too bad. We're out. You're going to have to wait at least 2 hours." There wasn't a single "sorry" or "we regret" or anything else in there. Nobody offered me water or a kind word or anything else. It reminded me of the South Park episode where the cable company employees get off on making things as difficult and horrible as possible for customers. In case you're wondering, no it's not because of the language barrier. I speak fluent German. These folks suck! Ok, after sitting here and allowing my rage to flow into this review they put me in a minivan. It's way bigger than I want or need, but at least I can get out out of here now. Up one star for finally doing something.

Client orient - zero! You are booking car for your needs,…read morebut you get any (only 2 variants) car that they have for same price. I order Mercedes A class or CLA (I need small good car) and take VW golf vagon.

The worst customer experience with car rental I ever had. Lazy staff at the Bratislava airport…read morekiosk who didn't bother to check your car when you hand it in, saying that they were busy (although they just sat in the kiosk and looked like doing nothing). Then 1 and half hour later you get an email from them saying that they found some scratches on your car you were not aware off. You obviously couldn't check the car as you were just boarding the plane. Then they send you an invoice for EUR 800 and a hand over document signed with KB (key box) although you have handed the keys and the car document directly to their staff, and NOT INTO A KEY BOX. I am thank God fully insured and hope that I will get my money back, but have decided to write this review, because the service was appalling and the hassle I had with this was (and still is) just unbelievable. In addition, my customer experience at the beginning of the whole process was also not exactly five star. When I came to pick up the car with my daughter I asked the lady at the Buchbinder kiosk in Bratislava to go to the car park with me, so we can check the car together. I wanted to have a peace of mind before I drove off. The lady said she was very busy with customers, although I didn't see any waiting behind me. She advised to check the car by myself and if I would spot anything additional (in addition to the damage already on the car) I should just stop at the airport front entrance and report it. I checked the car when I got to it, thankfully didn't spot any damage, but imagine if I would, then drove 100 meters to the airport entrance and report it. They would probably say I did it during my 100 meters drive. Really bad customer experience. My recommendation to anyone who would consider Buchbinder in Bratislava is ...pay rather a bit more money with a more expensive car rental and hopefully your experience will be better than mine.

I used Buchbinder last year and will never use it again. The staff at the desk was very rude and…read moreunprofessional. I had rented a midsize car for one month. Upon arrival in DUS, Buchbinder offered me a Nissan Cube! to drive around for a whole month expecting to do more than 5000km. This model was not according to the agreement but Buchbinder refused to change it. My family and I were very tired after a long night flight and not in the mood for a long discussion with unprofessional staff.They charged me 5Euro per day extra to change the car for another model in the same group or class. ( +150 Euro ) and they charged another 20 Euro extra for crossing the border. It took many emails and a long time before they finally admitted their fault and refunded me. Buchbinder , never again. This year, I used InterRent.de and had a super correct experience, professional staff, no hassle or whatever hidden cost.As I arrived earlier than expected, this was no problem for InterRent and they handed me the car straight away. Very efficient and recomendable.