The Drift Spa is such a hidden gem and gift to this area. I always enjoy my services. We did a girls day and they were able to accommodate four of us for 2 services each. All of our services were wonderful and we all left feeling thoroughly relaxed. Andy and Alex were amazing for massage and facial respectively. The rooms are very relaxing, go early or after your appointment to utilize the salt water pool, hot tub, steam room and sauna. read more

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Andy was the BEST! I would recommend her for your next massage for sure The whole spa experience! read more

Weighing the good with the bad, I am giving this spa a two-star rating. I currently reside in Los Angeles, CA and was excited to book a spa day for myself, my best friend, and my niece, while we were visiting the Upper Peninsula for the holidays. On October 18, 2024 (two months in advance of our vacation), I began emailing back and forth with Kara, to set up services for Monday, December 23, 2024. On or about December 18, 2024, I realized that after the initial confirmation via email, I had not heard anything since, so I decided to reach out to ensure that everything was set for our agreed upon date/time. Upon calling Drift Spa (5 days before our reservation), I learned that our reservation had been lost, and nothing was on the books at this point in time. I received a phone call back from Whitney, the assistant manager, who was lovely, apologetic, and scrambled to call staff in to cover our services for our previously scheduled appointments on December 23, 2024. I learned at that time that the individual I had previously been communicating with via email (Kara) was actually the manager of the spa who dropped the ball on our reservation. I was flexible, professional, and polite while Whitney worked to fix everything, as I understand we are all human and make mistakes. Being that none of us live in the Upper Peninsula, we were unaware that despite the fact that Drift Spa is located in central time zone, they choose to go by eastern time. We arrived at the casino over an hour early and decided to peruse the gift shop while killing time until our reservation. My phone was initially on silent, so I missed the first call from the spa. Approximately 30 minutes after our arrival to the casino, I received a call from the spa and the person on the other end of the phone inquired if we were still coming because our reservation began 30 minutes ago. I explained that we were at the casino and thought our appointment began in another 30 minutes, but that we would come up now. Upon our arrival to the spa, we were met with two of the RUDEST receptionists you could possibly imagine. One, named Angie, was rolling her eyes and shaking her head at us as I was attempting to speak to Kara about our misunderstanding on the time zones, and work out an alternative plan. The other, a white female, wearing white rimmed glasses with a large butterfly tattoo on her neck, was also adding in her two cents where it was not needed, and was not at all part of the solution to remedy the problem. I'm still not quite sure why these two women were even involving themselves in a situation that was being working out between myself and the spa manager. I would highly recommend that in their customer service positions, more training in hospitality management is afforded to them, because unfortunately, these are the two individuals you see first when you first walk in and their behavior was not only unprofessional, but completely unacceptable. One thing I did appreciate was how Kara was trying to help us to trim some of our services in time, so we could still enjoy what was left of our "spa day." However, the mood was already ruined the moment we walked in the door and were greeted with such resistance, hostility, and completely unprofessional behavior by the two receptionists who should be warm and welcoming. Despite this, I would like to highlight that Alan, the masseuse, and Katie and Alex, the nail technicians, were nothing short of amazing. It's so unfortunate for their sake that the gatekeepers to this spa have the potential to spoil the entire experience, after immediately walking through the doors. Although I accept full responsibility for the time zone confusion, why is it okay for the spa to completely overlook and mess up our reservation for which I was nothing but patient, gracious and understanding over, BUT, when the customer (who does not live here and is not familiar with the idiosyncrasies of the choices regarding what time zone a business chooses to operate in despite where they are located), the customer is ostracized and treated like some type of an offender? It should also be noted that between myself and my two guests, we spent almost $600 and upon checkout, I was not even told "thank you" by the two receptionists I mentioned above. I really wanted to love this place, but based on my overall experience, I would not recommend it to anyone looking for a relaxing spa day. For this reason, I will not be returning in the future and will be taking my business elsewhere. This was certainly not even close to a $600 experience for me. read more

I have been to a few spa's several times. I was very excited to try the new spa at the Island Resort and Casino. Honestly I wasn't expecting much more than a massage but boy was I wrong. I made my appointment over the phone with ease. The treatment I signed up for was the Sweet grass massage with the hot oil scalp treatment. The Spa is located on the 2nd floor of the hotel inside the Casino. I have stayed in this exact hotel and I was expecting to get off the elevator and see the same carpet and style as it was when I stayed there, not so. I got off the elevator I almost thought I was some place else. It was so different then before when it was just another floor of the hotel. The colors are gorgeous with tones of black and silver and blues. Immediately to the left I walked through the glass doors with the Drift logo. The receptionist was so nice and introduced me to the host (who btw was so sweet and attentive). She showed me to my locker room and before entering we stopped in the quiet room, just walked through. The locker room is a nice setup of several lockers. The locks are keyless which I found was a nice touch and very easy to get into. There are two showers, one with a bench. The only issue I found is that the one shower had the shampoo, conditioner and body soap on the floor which was hard to get to but I'm sure it has to do with them being just opened and they will fix this. I also hope they put another bench in the other shower so you have a place to put your things on. They offer a lovely scented Shampoo and thick conditioner also body soap. Also they offered mouth wash and had bottled waters. Another really nice touch was the brushes and combs, not your average spa flimsy combs either. The robes are ultra plush as are the towels with nice thick weaving. I than went into the relaxation room. It was lovely and very relaxing. The offerings are teas, water infused with lemon or cucumber, granola bars (Kashi), different luxury nuts and fruit. Everything was very nicely put out. They have a beautiful fireplace that gave the room a very nice ambiance. The chairs and couch were ultra comfy. It was time to get my scalp treatment done and the lady came to get me. She was very sweet and knowledgably about the spa's offerings. The room was labeled as each room is, this was the Sweet Grass room. In the room there is a gorgeous massage bed with nice blankets and a feather placed on it. She stepped out of the room for me to get undressed and on the bed and covered up. The lighting and music was perfect and I quickly got comfortable. I highly recommend the hot oil scalp treatment add on, it felt so luxurious. Once she was done she left the room and the Massage Therapist came in, her name was Savannah. She was amazing. I have had many massages from all over the country and no one has made me feel this good and so relaxed. I was in Heaven. Her hands worked out my kinks in my neck, I found myself nodding off a lot. I literally felt like she melted my stress away. If you ever find your way to this beautiful spa I would HIGHLY recommend requesting Savannah. You will not be disappointed. I feel so blessed to have had the opportunity to experience this amazing new spa. read more

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The spa facility is lovely, the massage therapist (Tari) was beyond professional; however, the people at the front desk would screw-up a one car funeral. During my first visit, I observed a client wait over a half hour for the second half of her treatment (a facial). There were just the two of us in the entire spa and they forgot her! ("forgot her", their words, minus an apology) My second appointment was booked a week and a half out and I was sent a text reminder for the wrong time (I had the info written on a business cd). When I called to check on it, I was informed that not only was I not getting the therapist I requested, but my 80-minute massage was now 50-minutes and it was an hour and a half later than the booked appointment. When I finally entered the spa, "Amanda" the person who initially booked my appointment saw me and ran into an area where she could not be seen. The spa was more congested at the front desk with employees than actual clients so I'm figuring "being really busy" as not a valid excuse. My best guess is incompetent people at the front desk. BTW, no one ever answers the phone in person, you are always forced to listen to a menu with limited choices (irritating to the most patient client). When I expressed, "I am not amused by this incompetence", dead silence filled the entry area; followed by a stare-down ... I was not intimidated or assuaged by either tactic. A simple, "We apologize for your inconvenience" & a gesture of sincerity would have been expected by any person who had just been treated as I had been. They acted as if I was a bitch & they were doing me a favor...WRONG on both counts. Too bad all that $$$ was wasted on a really nice facility & good massage therapists. read more