I would give 0 stars if possible. My contacts where delivered today. It has been over 2 weeks…read moresince my eye exam. The contacts that were delivered were not for my new prescription. I might could understand if they matched my old prescription but they are not my old prescription either. MD was great but ordering contacts is a bad idea. I am completely out of contacts now and have no idea when I will get them. Previously I ordered through Hubble. I got my contacts timely and the prescription was right. I will never order from the old TSO office again. I am a RN and really need to work right now but will not be able to see to get to work or care for people who need care. Very disappoint in the service.

My insurance recommend tso. I got good service and fast to help with everything.read more

The team at Comolli and Ethridge are the best people and the service is very professional . I would…read morerecommend anyone going to them with any type of eye problems . The best in Brownwood Texas . Thanks you guys for always taking care of me and my family . Top Notch Thank Again . Todd Kilgo and family

Totally professional from start to finish. Had the most thorough eye exam I've ever experienced in…read moremy 60+ years. Super selection of high-quality lenses and frames. Measurement and fitting of the frames provided me secure and comfortable eyeglasses critical in my work as a rancher dealing with everything from working closely with a herd of 1500 lb. animals to operating heavy equipment. Glasses delivered on time and they look and feel great. Have shopped at the big box stores and discounters before but never again.

Dr Hlis is the best optometrist I have been to. He is an excellent diagnostician & saw things in my…read moreeye that could have become serious real fast. He referred me to a specialist to care for this. He has the most modern equipment & is more up to date on new procedures than most optometrists. I wouldnt go anywhere else.

Speaks more highly of himself than other local optometrists. Shames parents for not bringing in…read moretheir young children yet. Misprescribed my contact lense for my left eye, but I couldn't afford to make another appointment to fix it. Ended up wasting time and money. In previous visit, prescription was fine and they also helped me with putting in my lenses. Still, when I returned a year later the prescription I was given left my left eye blurry. Will be going somewhere else next time.

The hours of operation on the door say 8-5. Not accurate. Apparently they close for lunch. The…read moreperson who does adjustments on the eyewear was on vacation, everyone deserves vacation, but there was nobody else who could adjust glasses. The girls behind the desk are not friendly, they could benefit from training in customer service and hospitality.

This office does not answer the phone or return voicemails. My glasses were supposed to be mailed…read moreto me since I live 45 minutes away, however I have received nothing and I'll have to wait until I go to Early to stop by their office. The optometrist's assistant conducted the eye exam remotely and did a poor job. I highly recommend going somewhere where they actually care about their patients and the optometrist is present so that any issues can be addressed immediately and correctly. Avoid this place like the plague and all of their multiple office locations in Texas.

Have been going to see Melinda Johnson for years now. She is very sweet, great at getting you…read moreinformation and makes the appointment enjoyable. The women out front are great also; they greet you and help you through the test done before the appointment. Also I called too late to make an appointment but they called me back the next morning and got it set up. Definitely would recommend her and plus her location is in the mall and next to visionworks so pick out glasses and go shop.

Dr. Johnson is WONDERFUL!! I have always worn contacts for distance, but recently (since turning…read more40) have seen my near vision deteriorate. I was constantly looking for my readers (I had 3 pair to try to keep within easy reach). Another optometrist I went to in town just basically told me, "Yeah, that's what happens when we get old."!! However, Dr. Johnson fitted me with some multi-focal lenses, and now I can see! It is great to not have to keep using those readers. She is a caring optometrist who LISTENS!

Okay, I'll be honest up front. I'm not the best at taking care of my eyes or wearing my contacts…read moreappropriaely, but my experience here was AWFUL! I've been wearing contacts now for 14 years. I've visited many different optometrists in many different cities. First, scheduling the appointment was very easy and painless. I was only in Brownwood for a limited amount of time, and they were able to accommodate my time crunch. (I see why now.) STRIKE 1 - The receptionist asked me to come in a little early to update my file since it had been several years since visiting Dr. Kramer. (I had been living somewhere else for several years and had visited other optometrists.) I arrived 15 minutes before my appointment, and the office was locked and all employees were gone to lunch. At 3 minutes til my appointment time, the receptionist and Dr. arrived back to the office from lunch. The receptionist did the initial tests (the air puff thing, the hot air balloon/farmhouse image, etc). During these test she "man-handled" my head to put it in the correct locations rather than telling me where/how to place my head. STRIKE 2 - Dr. Kramer determined during the visit that I "abuse my contacts". Okay, fine I don't take great care of them. I'll admit that. However, he decides he is not going to give me a my contact prescription. He will only give me a prescription to get glasses. The biggest problem is that there's no business in town that can make glasses in the amount of time I have left in Brownwood. Dr. Kramer knows all of this from our conversation during the visit.. He suggests I travel to Abilene to have my glasses made at Lenscrafters or another business that can produce them in an hour. Problem is, I can't see! I don't have contacts or glasses to wear in the meantime, to drive to Abilene, or to return home where I could have the glasses made. Dr. Kramer finally decides he'll provide me with a pair of contact to wear until I can get glasses, but he demands that I throw them away as soon as I have glasses. Dr. Kramer proceeds to put the contacts in for me. In the past, I've greatly enjoyed having someone put the contacts in for me...not this time! STRIKE 3 - Now, it's time for me to pay. I have been given a prescription for glasses, but will not be receiving a prescription for contacts. The receptionist rings up my bill and includes the contact fee. I explain to her that I am not being given a contact prescription, therefore I should only be charged for the glasses exam. The receptionist then explains that though my prescription is being "held hostage", I still received the exam and must pay for it. At this point to not expose my temper, I pay and leave. STRIKE 4 (as if I needed another) - Even if I were going to be able to get my contact prescription, Dr. Kramer requires a follow up visit before he'll give you your contact prescription. This for me would require coming back to Brownwood in 1 - 2 weeks. I don't have the time for this! In summary, I'll be getting a second opinion....and informing everyone that may need to know what a terrible experience I had at Dr. Kramer's.