Customer service need major improvement, I've been with this agency for over 15+years. I didn't pick them by chose . The agency I was with the guy retired & turned his business over to Drew Fincher. Ive been with State Farm for 35+ years. I was working with Rolando he was excellent but he left agency. I don't call often but the couple of time I have called to speak to Drew Fincher Never get a call back. I've left messages No return call back. I called re:increase in policy. Didn't get lady name I spoke to she was very Disrespectful ! She explained why I had an increase. Which I wasn't aware...So I cut her off..She asked me to be quiet while she explained. I did as she said...I started checking App & bank account. She kept talking & repeating herself I then asked her to Please be quiet as I did my research. She yelled at me stating I was being rude? And hung up on me! I was Never rude to her ! She showed No Patience!! She was trying to get me off the phone as I was trying to ask her to wait. Because I was trying to resolve situation without having to call back!!! After being hung up on..I called back several times& was sent to voicemail. I texted to speak to another agent or Drew Fincher . No One returned my call. I will not be treated like that ... hanging up on a customer is INSANE!!!! I never curse, yell, called her out her name nor was I disrespectful! If the calls are being recorded Drew need to go & listen...I'm taking my business elsewhere!! Thank you Drew Fincher! read more

I have had an account with Drew for many years. I would never recommend him to anyone! He does not have his customers best interest nor is he responsive in emails or phone calls. I cancelled my policy back in April and went to his office to sign the proper documentation however I am still getting bills in the mail saying my policy is still active. In March my bank called me because there was a fraudulent charge on my account that my bank flagged. Apparently his office was attempting to withdraw from my account twice in the Month of March which prompted me to change insurance companies. Since then I have attempted to email, call and have physically gone to his office on 4 different occasions to resolve the matter and to disputes the charges all in which he was not there or unavailable. He is the epitome of corporate greed. read more

The staff here is incredibly knowledgeable and willing to help. My agent gave me their personal phone number and even wrote policies for me while they were out of town on the weekend. There is never an ounce of energy soared to keep their clients happy. Keep it up. Thank you guys!! read more

Drew Fincher - Home & Rental Insurance Near Me

I purchased a new home 2 years ago and was in the market for home insurance. I contacted Drew's office and spoke with him about rates. Within a day he found the policy that was right for me. He was diligent, professional, responsive and easy to work with. I also interacted with his team members who were polite and very helpful as well. Working with Drew and his team was hassle free. I have since contacted him several times with questions regarding my home insurance and auto insurance. He has continued to be helpful and available. I am satisfied with the service I received and will return for other insurance needs in the future. I highly recommend working with Drew and State Farm for your insurance needs read more

Simple and straightforward to get renters insurance. More affordable than any other agency I looked at and easy to get a hold of. They called me back and followed through on email. Hopefully nothing more to report! read more

I have had such a great experience working with Drew and his team. I am very happy with the service I have received. I needed a tow on thanksgiving and Drew had previously given me his cell. I called him on Thanksgiving and he was able to get a tow for me and helped get everything situated. I am extremely pleased with my insurance and I highly recommend calling drew and his team for a quote. read more

I have received excellent service from Drew Fincher and his entire team. Every time I have a question someone calls me back immediately. They are very service oriented and easy to work with. I highly recommend this agency. read more

I just started insurance with this office and was able to save money. I have had such a wonderful experience. The team helped me with all my questions I had, and setting up my policy was super simple. I highly recommend checking this office out. read more

I just swapped from Geico to State Farm in the past 2 or 3 weeks because the rates were so low. From the beginning I have received awful service from Drew. I requested a quote online and received it and the next day received an e-mail from Drew asking that I give him a call. I called twice that day and received no response from him. I ended up working only with the Office Manager because Drew never contacted me. I got all my paperwork all squared away and then this week started receiving multiple phone calls from Drew. Instead of leaving messages, he'd just call back later. He sent a text message asking that I call him which I think is extremely unprofessional. I called yesterday and spoke with the Office Manager who told me he probably just wanted to double check to see if I wanted Life Insurance. I told her to let him know that I do not. Today he calls me and I answer and he proceeds to try to pressure me into buying Life Insurance. I said repeatedly that I do not want it and instead of him taking no for an answer, he started to raise his voice. I said at least 4 times that I do not want Life Insurance and don't need to hear about it. He raised his voice and said "well rates are only going to get higher" and I said I don't want it and hung up the phone. This is NOT the way to earn business or loyalty...especially from a new customer. I'm now in the process of trying to change agents. If I hadn't done all the work, I would leave State Farm and go to a new company. This was awful. read more