Worst experience ever. We are one of Mrs Gita's customer since 2015 and we want to stay loyal with her, but every time when we had inquired for a new loan or refinancing she always surprised us with a bad news because she and Mrs Silva are not detail oriented. I call Mrs Gita in March of 2020 to refinance our house she ran my wife's credit and asked for additional supporting documents which I provided to them, but due to Covid-19 they couldn't complete our refinancing. I called her about 10 days ago and asked her we want to resume our refinancing, after giving her the green light she ran our credit and informed us the only issue you have is your score I need a 740 score to be able to refinance your mortgage with the lowest rate. I told her I will try to boost my Wife's credit score and let you know, after couple days I be able to boost her score. She ran my wife's credit again and came up with another excuse that you have Home equity loan with zero balance which I can not get the rate I promised. I told Mrs Silva her loan processor this is your job to detect everything in first place and providing a right expectation to your customer. unfortunately this is not the first time. In the past we had numerous issues with her integrity. Giving a right expectations is a key to be successful. I do not recommend their service at all. very disappointing.
Serge Shahinian 06/24/2020 read more