I stayed at the adjacent Secrets resort, but had access to this one as well. It's a family-friendly all inclusive and does a nice job of providing some wonderful experiences for all ages. The water park looked fun, but being an old fuddy-duddy, I just admired from afar, I didn't go down any of the water slides myself. There were plenty of activities to keep folks entertained, although it looked like most everyone as content to play in the pool. read more

This is the perfect place to relax, unwind, and forget about everything. Located about 25-30 minutes from Puerto Vallarta, the resort offers a wide variety of food options, large pools, and multiple bars. There are plenty of activities available, but you can also enjoy complete relaxation, making it ideal for all types of travelers. The rooms were nicely renovated, and we stayed in a shared pool room, which I highly recommend during summer since the main pools tend to get crowded. The private beach with ample seating is a great spot to enjoy beautiful sunsets. The spa was excellent, featuring clean facilities and amazing massages. The staff was friendly, helpful, and provided great suggestions throughout our stay. As for the negatives, although there were many dining options, the food quality was below average, which is fairly common at all-inclusive resorts. We visited in June during peak summer, and the lack of large umbrellas and shaded seating in common areas was noticeable and could be improved. Overall, I would still recommend this resort to anyone looking for a relaxing getaway. read more

Great activities! Lots of food, but it could be better! Joel & Eliana with activists and Kevin with service at my friend's wedding we were there for were all amazing! read more

The hotel exterior and common area are nice. However, the conditions of the room is very disappointing and disturbing. The room we were staying in is moldy and when you walk in the smell is pretty bad. It looks like the water damage has been there for a long time. Looking at the condition, it has been an issue for at least over a month. There is black mold through out the entire room. The hotel is super busy and when we checked in at 4ish the room was still being prepared and not ready. This is very disappointing as a Hyatt member and before was a Globalist. This is the first time seeing a Hyatt hotel being in such bad shape. Also the room was super loud (being near the giant ventilation generator system) and the AC would not go below 20 degrees. The room was not in a very clean state either. The hotel/resort is all inclusive. Food and drinks are good. Activities are somewhat lacking. It is by the beach. The hotel is rated 5 stars on travel website but seems like up keep is lacking in areas that are not common areas. We told the receptionist about the condition and they said they will have someone to come up to take a look and nothing was done. We asked for incense sticks hoping that it would help but for them to get us the incense was another hurdle. I am very disappointed with the room condition. We ended up sticking with the moldy room for 7 days because nothing was done. We were willing to accommodate with the incense sticks but to get them were so hard. Out of 7 day stays we managed to only get 3 incense stick in total. Please see photos of the black mold in different areas. And the dirty house cleaning. Another room was or switching room was not even an option provided or willing to assist with by the hotel. We paid $600 per night for the all inclusive stay and this is what you get. read more

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The resort is family friendly and the amenities are great. We booked the room with the semi- private swim out pool and I recommend it for anyone that has little kids. Although there is a kids pool, it was nice to have a pool at our doorstep while the little ones took a nap. Where this resort really stood out for us was the service. There are severe gluten and dairy allergies in my family and the staff went above and beyond to accommodate us. Moncerat and Frida coordinated with us and made sure we had safe and delicious breakfast, lunch and dinner options. At the buffet, Javier, Daniel and the rest of the staff went above and beyond to make sure our food was prepared according to our needs. We can thank them enough! For dinner, we mainly ate at Tamarindo, which is the Mexican restaurant. Alma, Humberto, Ignacio, Oscar, the guac guy, and everyone else were extremely understanding as well and also made sure our food was prepared safely. I can't say enough good things about them. They are the reason our dining experience was so great. And the food (and Margaritas) was really good!!! Our stay was amazing and it was due to the attentive staff. Thank you Alma, Moncerat, Frida, Javier, Daniel, Oscar, Humberto, Ignacio, guac guy, and the rest of the staff for an amazing experience. We will be back! read more

Dreams Resort - One of the pools - Resorts Near Me - Puerto Vallarta, JAL

We arrived in early October for four nights to celebrate the hubs birthday and loved it! The staff were very friendly and helpful, hotel is very clean and there is lots of food options. This resort caters mostly to families with kids, meaning small kids and essentially rolls up it's sidewalks around 11 o'clock at night. You can literally hear the crickets after 11pm. If you're looking for a place to relax and bring your kids then this is it. On the verse side, if you're looking for a place that has more night life, music, drinking and dancing this is not it. The resort is on the small side with three huge pools, each pool has a large shallow area for kids to play in while the parents sit in the water. There are 6 restaurants that you can choose from but really there's only five with two that switch on different nights of the week, this is to remain in compliance with vacations unlimited minimum of 6 restaurants. For the most part its all you can eat buffet style food, not bad but very edible. On par with Golden Corral and a bit better than hometown buffet. We had a top floor ocean view which also gave us access to a VIP appy & snack area. We appreciated that you don't need a reservation for the restaurants so you're more free to decide last minute what you feel like eating. The Italian and Sushi restaurants require men to have long pants and a collared shirt, so guys make sure to pack a pair of jeans and a polo shirt. I really loved Cafe Coco which is a coffee shop on the property that is also included in the all-inclusive and hit that up daily for espresso fixes and pastries. They have a stocked mini bar with drinks in the room, the hubs enjoyed the mini (2 gulp) Coronas! And I appreciated the large bottles of cold water. The rooms are large, clean and have fantastic views. There is a Jacuzzi on the deck but it's about a foot and a half of water, to enjoy you need to lay in it. I've stayed at several other all-inclusive's nearby and this is one of the better ones in this area. We're planning to stay at Secrets next which is supposed to be better as in more luxurious and better quality food. Some rooms do have a musty smell due to the humidity, we were here in October which is high humidity and had to switch rooms after our first night because of my allergies. They also use scented toilet paper which I am sensitive too, so BYOR LOL! We will definitely be back with the baby! read more

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We had our wedding there. Amazing, we and our guest had a great time and our wedding went off without any issues! Even had a hurricane the night before but the staff made sure the entire place was clean and ready to go! Our butler Ricardo was amazing and took care of our needs including some rare requests like getting my father in law suspenders right before our wedding! Friendly staff great atmosphere and good food! Was a great resort to stay and will definitely be returning one day read more

Dreams Resort - View from lobby - Resorts Near Me - Puerto Vallarta, JAL

I'm only reviewing to offset the complete BS from the lady a month ago. This resort is amazing. We went with our two small children (6,4) and had the best week ever. The restaurants all have amazing menus and everything we had was delicious. All of the staff was great, everything was spotless and in order. If I had to complain it would be on several of the rude, entitled people I came across while there. Witnessed so many people not know what manners or common ass decency to say "please, thank you" it was disgusting. This is a beautiful resort in a beautiful part of the world with amazing people who are there to make sure you have the best time possible. THEY DO JUST THAT!! read more

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This resort is listed as a 4 Diamond resort. From my experience with 4 Diamond Resorts I feel this one falls short of the ratings. This property had many pros and cons and I've listed them below. This is a nice small all inclusive for someone who this is their first experience of staying at an all inclusive. The staff is genuinely very helpful and friendly whether you tip them or not. But I was willing to provide tips because of their excellent service. Their accommodations were clean and spacious but not too modern as there were several issues with the room I stayed in which were: 1. The safe didn't work. Whenever you punch in code it would show wrong numbers (eg if you hit the number 2 a 5 would show on the screen). This made it virtually impossible to easily open or lock the safe to the point where I had to not use it. 2. The jacuzzi was built into the terrace and was very low and awkward to access. Also when we tried to use it we were alerted within 5 minutes by maintenance that it was leaking on the terrace below us and were advised to not use it. No one ever came back to say if they fixed it or not so we never used it again. 3. On multiple days the room was cleaned and used towels and were taken and not replaced to where we had to call for towels. - There were several themed restaurants and at least one had two themes (steak house & seafood house) and you wouldn't know which day was which until you were seated and given menu. - They did ask if you had food allergies but they would have dishes that wouldn't commonly have peanuts in them on the menu and not have any mention of peanuts in them. read more

PACKED AND NO BEACH ACCESS. Unless you want to wade on boulders. We came for a wedding and it was $90 for a day pass. Being pregnant, not being able to drink, and only being there for the wedding/dinner (which means not eating resort food) $90 is outrageous. You were hounded and surrounded by tourists and kids and the rude . Then when we tried to leave, the staff LOST OUR ID which they held for collateral. So $180 later we left and we had no ID's which caused another headache when we went to leave and the gate guard asked for our ID's to verify it was us. So overall, terrible. We saw our friends room and let me tell you, not even remotely worth the trip. Glad we chose a different location to stay while in PV and didn't waste our money like our friends did. read more

For my 1st review of 2015 let's go international. I'm going south of the border to Mexico and reviewing the resort I stayed at in Nueva Vallarta. We stayed here in Dec 2014. We picked Dreams based on hearing good thing about the resorts from friends. We also looked for a place which had a direct flight from SFO since we have a young child with us so it minimized on the plane and airport time. Well that actually didn't work out too well as the flight to Mexico was delayed 5 hours. This was due to bad weather at the airport. Nothing we can do about that but we were really looking forward to getting to the resort and relaxing. We finally arrived at the resort later than expected, we were supposed to be there at around 5pm but end up being there at 10. When we first arrive the bellman take our bags and we check in at the front desk. The bellman also gets us welcome drinks which consisted of beer and pina coloadas. No issues there and we get our rooms squared away. All of the food options were closed but room service is available 24/7 so we go with that option. The food is ok but after a long wait any food was good. We stayed for 4 nights and had a good time. Here is a review of all the services. The rooms here are huge. You get a nice large room although the bathtub in the middle is a little odd but nothing we couldn't live with. I also had a great view of the pools and the ocean from my balcony. The balcony also had a hot tub but I couldn't be bother to fill it up. The mini bar was stocked well with sodas and beer and were refilled everyday. The staff here are really good and do a nice job. The entertainment team was really great and they run a lot of activities and shows. One of the workers there named Ali was really cool to us and our group and she did a good job of getting people at the resort involved. We watched 3 of the shows they had and it was all very good. Star Wars show was really fun but maybe a little risque for the kiddos. The food here was just okay. It's an all inclusive resort so I guess it could be expected. None of the food got anyone sick or tasted bad. There just wasn't anything that great. The best meal we had was on the Mexican night where they had a taco stand with different types of meat as well as churros and Mexican doughnuts and hot chocolate. We didn't get to try the Mexican restaurant but I'm guessing that one might be the best as the Mexican night food was good and we were in Mexico. Rooftop Bar - We went to the top almost every night at 6 when it opened. It was never very crowded and we were able to get some sushi up here. No one got sick and the sushi was decent. The view for the sunset is really nice up here though and they had some nice decorations for Christmas. The pools here are really good for young kids especially the middle pool which was really shallow. They were never over crowded and the drink staff helped keep us hydrated while waiting around. The beach here is not too big - the water is warm but not super clear. You can rent some water sport stuff on the beach on your own like jet skiing and para sailing. We didn't do much since we were just there to relax. Overall I liked the resort but the food could be improved a little. The staff and the entertainment team did a nice job we had a nice relaxing trip. Price wise it is a little more expensive but for what we went there to do it was about right. Didn't have to fuss with transport or food choice or anything it was all there. read more

Dreams Resort - Pools at night - Resorts Near Me - Puerto Vallarta, JAL

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Thanksgiving day trip for a week. Guys, we rented the Oasis private club for the day, totally worth the cost. The 2 level club house comes with a bottle, private scene, and private pool all day. You'll thank me later. Shhhhhhh, don't tell anyone but if it's slow, you may get a discount. read more

Fantastic hotel if you plan to do nothing and just relax. It's approximately 20 minutes away from Puerto Vallarta in Nayarit Mexico. Hotel offers about five different restaurants three large pools and several bars. Not a luxurious hotel by it does offers activities and amenities to keep people interested. We spent seven relaxing days and just enjoyed lounging around each morning and evening on the resort. If you do choose to leave the resort, it may cost you about $230 to $250/pesos or $12/each way. So if you plan on going to downtown and enjoy the nightlife this hotel may be costly to get to and from the downtown Puerto Vallarta Boardwalk there is no shuttle service. We did venture out for an afternoon to take in the sights and enjoyed the local food. Rooms were recently renovated in Tower 2 but it does not offer any ocean views. Food was delicious each night and the shows were all very entertaining. Hotel caters to children but they do offer activities for Adults but there is no nightclub on the property. Staff was friendly and courteous but they do solicit you to consider a time-share investment but after the second day they tend to recognize you and leave you alone. read more

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DO NOT COME HERE. This is not a 5 star resort. All the food was soo bad we barely ate inside and instead took taxis out in town everyday to get food. All the alcohol here was bottom shelf & if you wanted anything better you have to pay. read more

Upon entering, you are greeted by the concierge, already great impression. When we arrived, we were made feel like family. Everyone at this resort is so kind and attentive, from our host Carlos, as well as Fernando, to the kitchen staff, the Chefs Silvano and Armando who prepared a beautifully presented ceviche de pulpo with shrimp and shrimp agua chile soooo goood, even the fresh fruit with mozarella salad . Our server Oscar also kept bringing delicious drinks and continued to check in with us. Even when at the pool bar, our bartender Cristo was super attentive held every conversation he was having. At the end of the night we were treated to a beautiful Mariachi Show, greeted by our hosts, some margaritas, the catrina and her mariachi partner (who by the way, are the sweetest!) Once we took our seats, we had a beautiful view, and of course appetizers followed by some delicious tacos al pastor The entire experience was one for the books! It sure was and will continue to say, AMAZING! I definitely see myself returning. read more

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Stayed here for our 15 year wedding anniversary. It was our first all-inclusive, we typically go on cruises... The positives: staff was very friendly. We had a great room with a beautiful view. The beach was so relaxing with plenty of chairs. The spa was great with nice facilities and I had an amazing massage - highly recommend... The negatives: I was a little disappointed in the food and drinks, but after reading several reviews it sounds like this can be common at an all-inclusive. The pool area was ALWAYS packed with residents who live there and we could NEVER find chairs by the pool. The drinks tasted very watered down. Overall we would consider returning because of the beautiful property, great staff and the SPA read more

Save your money and go anywhere but here! I called last night to make reservations for a day pass for myself, and my boyfriend it was going to cost us about $100 American trip person to stay from nine until five, and that would include food and drink and access to pools...... I gave her my name and carefully spelled it out three times to make sure she had us on the reservation and then I specifically said I've had problems in the past getting through security in Mexico so please verify if you can talk to security team to make sure I'm on the guest list to arrive tomorrow and she sounded offended and said I am in charge of security. Don't worry you won't have a problem...... We are renting a house 10 minutes down the beach, but the directions they sent us to arrive at James took us on a wild tour all the way back to Puerto Vallarta and despite 12 different increasingly urgent and frantic and depressed phone calls to the resort nobody could send us an accurate map or directions via either text or email. I even called head office for dreams in America head office to ask them desperately for directions but all they said was they can transfer our call to Mexico which totally didn't work, because I talked to six different operators, and nobody had strong English skills, or could understand how to send us accurate directions...... in the end what should hv been a ten min drive took 90 minutes of driving and very expensive gas and wasted time and ...... oh, then when we got to the security desk of course they had no reservations for us and the security guard was adamant that today there is absolutely no day passes available because there is no it was full. 30 minutes of frustrated arguments and asked to speak to his boss and I would call on my own phone to try to talk to the front desk to verify our reservation before they finally found our proper reservation. I knew I should've stuck with my gut the day before when I made the reservation and asked for the girls name I should've written it down first name and last name, and kept a copy of it so I could drop her name at the front desk to get me in the door...... no apologies offered when they sorted their shit out ...... now that we are finally here we see a smorgasbord of concrete... Not impressed. But I'm really glad that we found out now rather than after we booked a whole week here so it's just one day rather than seven days. read more

The hotel was okay. It is very small with not much to do but the staff is very accommodating and helpful. While I had a great time I will not be back in the future. read more

This was one of the worst travel experiences I have ever had. We booked a last minute vacation over NYE. There were five of us traveling, including a child. We were looking for somewhere child-friendly, yet high-end. Dreams website boasts "elegant accommodations and unlimited luxury". Further, the description of the Preferred Club sounds so nice, that we chose to upgrade two rooms and pay double to have those amenities, which was just under $6K per room. What a rude awakening. The resort is simply disgusting. If you read reviews online saying anything otherwise, they're simply a lie. The only difference between the preferred club and a regular room, was an "upgraded mini bar service". Everything else was nowhere to be found. And the upgraded mini bar was so funny that it could have been a skit on SNL. Please see my attached picture. It's three airplane-sized liquors and a dirty bag of chips. Simply awful. Remember, we paid double for this. I knew right away that we'd need to leave the resort at once. I spoke with the manager, Heracio Flores, many times to figure out what to do. After we found space at Grand Velas down the street, Heracio told me how we could get our money back. He said to write a letter stating all of the problems we had and why we checked-out, then to email that letter to MLT Vacations (who our trip was booked through), then they would contact him to either approve or deny our request. He'd then approve the request and we'd receive a refund. He said this happens often and this is how it's always handled. I have no reason not to trust this man, so of course I thank him and we're on our way. We arrive home and I write my letter, documenting everything as Heracio said to do. I send off my letter and think nothing of it. Three days letter an email arrives from MLT Vacations with Heracio's response. He said that he did all he could to please my family, but there was nothing he could do. He said he offered to upgrade the third room to a Preferred Club -- meaning give the third room three airplane-size liquor bottles and the dirty bag of chips -- but we wouldn't accept. He said he could not give us our money back. As you can imagine, this was awful for many reasons. Please stop reading reviews online about Dreams. If you like to travel with high-end accommodations, you'll be so disappointed. read more

Dreams Resort - The "upgraded mini bar" for which we paid an extra $3K - Resorts Near Me - Puerto Vallarta, JAL

Dreams VIllamagna All-Inclusive Resort Booked through: Costco Travel, Jr. Suite, May 2017 AIRPORT: -Now when you land, you will go thru a hallway where there are "free" margaritas and a bunch of official looking timeshare people that want to trick you into doing a timeshare presentation for free massages/upgrades/excursions. ESCAPE, I REPEAT ESCAPE. They look official but no they are vultures! Run! These timeshare presentations are ruthless. Yes u can say no and get your freebies but u loose 3-4 hours of your VACAY, feeling of guilt or anger/annoyance and they try to knock your self-esteem when you say no (for the weak hearts) RESORT: -Beautiful FAMILY resort - exactly what you see in the pictures - 3 large pools, beach front with drink service, amazing room (costco travel offers the jr suite includes bathtub in the room next to the bed and PATIO JACUZZI - highly recommended). Yes like other reviews, the room is spacious...too spacious to be honest, the bed is great (amazing sleep), however yes if you use the bathtub and Jacuzzi often, it can have an odor (from the moist), but what do you expect...we just turned on the air conditioner or fan and it was fine. -FAMILY resort, meaning there isn't much to do after 8pm....my hubby and I are young adults and yes the drinks and bars were great (great variety of drinks! Fruity ones too ladies!). But....if you want to hit up the night life or party or drink a little more with your wifey/hubby/friends....you would have to take a cab to to downtown PV (u can exchange pesos at the front desk (recommended, cheaper that way). Itll be $6=120 pesos each way. if u pay USD, itll be double. SERVICE: -Everyone is amazing and treats you like a king and queen. They were so nice and really want you to relax and enjoy your vacation. We tipped a lot because they were honestly so amazing (positive vibes all around), which really does brighten up your vacation! -Room service was great, but they do let you know that itll take 30-40 minutes which is true. They check you in wherever they go and Im pretty sure they call the room service to clean your room when you check in at a restaurant. We loved it! The room is beautiful (but if youre a young adult and have some extra money, go to SECRETS PV 's jr suit (sister resort) which also has a Jacuzzi (better) in the patio an bathtub inside. It's a lot nicer and luxury...and its adults only FOOD: -TERRIBLE...I feel so awful to say this but all my reviews are blunt for my fellow peeps and I have to be honest omg. No reservations for the restaurants needed (great!) but the food was horrible omg. Oceana: Seafood....omg mahi mahi was ruined by their sauce (I should have aske djust mahi mahi alone), clam chowder was like pea stew with no clam... Portofino: Italian, probably the best. must wear semi-formal wear, men, no flip flops, no short pants, no tees or short sleeves. It was Italian and maybe the best of all but was still bad. Seaside: Other side of ocean and has more steaks but it was closed when we came. Wish we were able to try! The Patio: Mexican, but was not good. WHY IS THERE NO CHIPS AND GUAC EVER. World Café: Their buffet indoor and outdoor. There are theme nights like Mediterranean, Caribbean or BBQ but it was...not good. Gohan Sky Bar: Sushi/bar, not fresh sushi, high do not recommend BUT you must go for the view! Very nice and especially to lounge at. -I love the resort in terms of the rooms, pools, beach front, drinks and service BUT I unfortunately I do not recommend the food! In my opinion, I think carnival cruise has better food ): ENTERTAINMENT: -During day, we went to the beachfront where we were able to reserve chairs/tables, it wasn't a problem but we did go early. The beachfront is amazing, highly recommended, take a nap out there but no wifi. Theres the peeps that try to sell you think which was fine, t-shirts, souveniers, tattoos, towels....I was looking for a coconut to take a pic for my IG but was not happening. In the pool, it was easy to reserve seats in the shade (but we are early birds). we had a Bluetooth speaker and Spotify on at the pool (wifi near the lobby is good), it was like a las vegas dayclub with drinks and floaties (bring your swans, doughnuts and noodle floaties). We had it poppin but we brought the supplies. -They have aquatic volleyball, beach volleyball, beach soccer, ping pong, tequila tasting class...depends on your crowd. Also I think they rent out boogie board, kayak, snorkel gear but when I was there no one rented it out....waves were little high and the water was cold so I stayed in the HEATED pools (sometimes it was too heated..) EXCURSIONS: -We did Vallarta Adventures, I rec you just wait until u go to the resort bc you can bargain. see my review there. Hope my review was helpful for everyone. Trust I really want to recommend this place bc their service was great and I feel like I owe them one BUT I have to warn my fellow peeps...u don't come here for the food... read more

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This place was awful. Very rude employees. They video you on your balcony. You have no privacy. They are very lazy. The food was awful. I get better Mexican food in the U.S. I hated it. read more

This all-inclusive resort was great! My boyfriend and I stayed here for 9 days in October 2014. The weather was still hot and humid. We paid around $3200 USD for 9 days, which was amazing-food and alcohol included- of course tipping is always nice! Everyday of the week the resort had an event planned for the guests. Friday was the "Fiesta!" They had small vendors there, a mariachi band and dancers and a mechanical bull. Another day there was a circus. There was never a boring day during our stay. We ate at all the restaurants in the resort. Each was amazing! I loved the breakfast the buffet offered! The resort had plenty of pools and were never too crowded. The staff is super friendly! My boyfriend and I also took professional pictures during our stay there and I am in love with how they turned out! The only negative I would say about the resort was that during our stay only one of the main elevators was working. Another AMAZINGLY thing about this resort was that they worked with me to ship back my makeup kit that I had left there once we left. I face booked the hotel and they responded quickly. From there on out the concierge continued to help me until I got my shipment! I highly recommend staying at this resort. It is also kid friendly. Everyone staying at this resort and the staff really made our vacay an awesome one! read more

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This review is for the current resort (as of now), the Hyatt Ziva Puerto Vallarta: We went here in July 2015 for our honeymoon. We were originally planning to go to the Hyatt Ziva in Cabo, however they were still closed for hurricane damage repairs. The Hyatt was great to work with, and helped us get booked in another resort while taking care of any cancellation or change fees with the airlines. When we arrived, we were immediately impressed by the service. Everyone at the resort was very friendly and eager to ensure our stay was fabulous. Prior to our arrival, the front desk manager Alan was very helpful at helping us secure an upgrade to a swim up room, which we would highly recommend. When we arrived he was at the front desk ready to greet us, and checked in with us several times throughout the stay. We got to our room, and they already had a bottle of champagne and chocolate dipped strawberries awaiting our arrival, which made an immediate good impression. We recently stayed at a five star resort (not a Hyatt) for my wife's parents 50th anniversary, and they never received any significant celebratory amenity like this. It is the little things like this that make our stay unforgettable. Throughout the week we were never disappointed by the level of service, however there are a few people we would like to call attention to: At the main poolside bar, Miguel and Carlos were some of the greatest bartenders -- friendly, courteous and made fantastic drinks. Not to be left out, Christian, the bartender at the Sun Set, was very knowledgeable and eager to devise new creations for me. Patricia and Beatrice were the concierges, and helped me to pick a great restaurant off resort to take my wife to. Service at the various restaurants was top notch. Special recognition to Abel, Karla, Hugo and Oswaldo. All in all, this was one our best vacations ever, and we cannot wait to come back again. read more

I booked two rooms for May 2020 at Villamagna. Due to the corona virus I had to cancel our trip. I canceled the two rooms in March. It is now almost May and I have only received one refund so far and this was after several phone calls and HOURS on the phone waiting for someone to help me. Then they couldn't help me cancel right then, they had to send it to their "team" to make the cancellation and that it could take weeks. They are really nice when you book, but not so helpful when you have to cancel due to no fault of your own. I will never book with their resorts again. The customer care/service is POOR!!! I don't recommend that you take a chance on them with your vacation plans. read more

Was here with family on Nov 7, 21 for 5 days. Checked in was easy and rooms are decent but all other services are well below 3 stars hotel. No music in the pool or main entertainment area. Music was played loud till 11pm every night even this is family resort and glass windows are not sound proof so we can hear music loud & clear. Some people smoke in the pool in front of us & dropped cigarette bud in the pool but no one seems to care. No staff around to remind people, only sale people trying to sell expensive tequila shots. Buffet is very decent, nothing specials to write home. Want little more upgrade at next door sister hotel Secret, cost $50/room but it isn't worth it since it is almost identical. There are 3 restaurants in this hotel: Asian, Mexican & Italian with Asian is the best one. Other small fast food place Cast Away & Bare Foot have basic menus. Beach is not swimmable due to rock. This is definitely a 3.5 star hotel, not 4.5 as recommended. There is potential however for management to improve but they should price it accordingly. Staff & team should be able to learn a lot from Secret the Vine in Cancun read more

Very nice resort. It was our first visit and we didn't want to leave. We had a very nice dinner on the beach. The waiters catered to us and made it special. It was our 15th wedding anniversary. The best food was the Italian restaurant. The pools were wonderful and loved that we were right on the beach. The only thing I can say that wasn't great was they kept trying to get us to do a "timeshare" breakfast. This is something we had no interest in but they were very insistent. By the 3rd morning I had it with them asking. They finally did stop. If it wasn't for that I would've gave them 5 stars. The rest of the staff was wonderful. We didn't have our kids with us but it didn't really seem all that kid friendly. They did have a kids camp but the pools were very boring for kids. I know mine would've been bored with it after the first day. read more

Please note, the hotel is no longer a Dreams hotel, it is now the Hyatt Ziva. We stayed at the Hyatt Ziva for 5 nights and we really enjoyed our stay. The staff was the best staff I have come in contact with at any resort. They were all so welcoming, friendly, and helpful. Our favorite of all had to be Ivan, he was the best bartender. A little shy at first but once he got comfortable with you, he was wonderful. We chose to go with one of the rooms in the club tower and are glad we did. It was quieter on that side of the hotel and more relaxing. The food was good and the drinks were great, who knew there were so may frozen cocktails out there?! We rented a car and were glad we did. We got to driver around town and get to see things outside of the resort which I would highly recommend! Overall we would recommend this hotel to anyone that asked for a recommendation. read more

The resort is good- decent rooms, good restaurants and pools. I do have to complain about the arrogant and condescending manager who is part of the dreams club membership- completely ruined my experience by treating me and my husband very poorly. I will never vacation here just because of the management and their arrogance. Local staff is great. read more

This place is amazing! Staff was attentive immediately upon arrival, greeted us with champagne & a fresh cold face towel (much needed with the humidity). Bellman refused my assistance with the luggage, his exact words were "you're on vacation". Impressive! Rooms are spectacular. I can't speak for tropical view rooms but ocean view rooms have a tub in the balcony. The morning buffet has THE best chilaquiles (I've visited other Dreams resorts and their chilaquiles don't taste the same). This resort and their staff did not disappoint. I didn't meet not one employee with a negative attitude (despite the heat). IF I had to say a bad thing about this resort it would be the lengthy wait for room service to deliver food but it wasn't a deal breaker. I would definitely come back to this resort but I want to discover new places in Mexico. Nonetheless, I recommended it to some friends for their honeymoon and they loved it. read more

This might sound strange but i cannot seem to find a web site for this hotel. Either the correct name cause all websites bring me to different hotels... I was searching for the dreams resort in playa las estacas puerto vallarta. Looks like this one but no web site? Is it possible?!?! read more