Absolutely Awful! I booked my wedding reservation here because I thought it would be wonderful. I cancelled because it would take 3 flights to get there and the rooms weren't going to work for my guests. According to their policy if you cancel within 6 months of your date you get a full refund. It's not that they've refused to give me a refund it's almost worse, they've just ghosted. I cancelled in October and it is now January! 750! They are so unprofessional. Do not risk your money here and do not work with their wedding department, Andrea Alvarez has not been in her office or answered the phone and she's made nothing but false promises. Do not trust them. At this point my only saving grace is that I'm not getting married here thank the lord!
7/29 - First contacted Dreams Huatulco about our wedding
8/2 - First response from Andrea Alvarez received
8/8 - Sent wire transfer for $750 to hold 8/8/19 for our date to Andrea Alvarez
10/15 - Sent email to cancel wedding reservation to Andrea Alvarez
10/30 - Received email confirmation of cancelation Andrea Alvarez
11/14 - called about refund told it would be there by 11/30
12/8 and 12/9 - called about refund, wasn't able to reach Andrea Alvarez
12/19 - called 4 times, wasn't able to reach Andrea Alvarez
12/20 - called and talked to accounting
12/21 - called 5 times, talked to accounting and Andrea Alvarez and was told it would be there by 12 /24
12/27 - called and talked to Andrea Alvarez assistant and she said everyone was gone for the holidays
1/8 - filed complaint with Better Business Bureau and Complaints Board, emailed Andrea Alvarez read more