There are policy on no exchanges.No refunds, no exceptions, even appliance to faulty product.So make sure that you check whatever it is you're buying for defects before you leave. Otherwise you could end up with a broken lighter leash that no longer retracts. If the only person in there is tall young man with short blonde hair and glasses and on the larger side of life, leave immediately, he has no idea what he's doing, nor is he knowledgeable of the products they sell. Because I asked him for something and he said they didn't have it when it was sitting right in front of him in the case. I personally will not be coming back ever again if he is the one and only clerk available at the time. read more