Pros: They can do a lot of work, Albert was able to find a pipe fitting no one else could find.
Cons: Getting them to do the work and do it right
Here's what I mean
Scheduling- have to pin him down to a date and he reschedules last minute if at all. He's got other projects and lets you know that... would I mind letting him leave his skid loader at my house while he does the work at someone else's house in the neighborhood, when he was supposed to have been at my house. My landscaper was working here and said he didnt want the responsibility. Matt gave me a really hard time about saying "no".
Work lists- he commits to a list of work, but only does some parts of it. Makes a show of making notes on his iPad. He says he'll finish it when he comes back. See: Scheduling
Excuses- he's got a world of excuses. e.g. The people who trim the Live Oaks are a subcontractor in Houston, they are not used to Live Oaks, and they can't see what a hackberry is because it doesn't have leaves in the winter. He'll come back to finish the hackberries. See: Scheduling
Upselling- OK I understand everyone likes to make money. You have to do your own research, like the passion flowers he suggested he did not know will die in 5-7 years.
Billing- e.g. those hackberries. Of course we wont bill you for removing the hackberries when we come back to take out the hackberries our subcontractor didn't see (there's dozens here, and we showed him where they are). Oh well we will bill you for the hackberries we didn't do because we did other things. See: excuses. My landscaper removed the hackberries, he had no problem determining what is a hackberry.
Or, we charged your card the same day we left without giving you a chance to review the bill because I'm leaving for vacation.
But the worst, and the reason why I am writing this review is because they installed a pipe from my rainwater cisterns, 4500 gallons of rainwater collected over a year, to my irrigation system and in less than 3 days I discover all my rainwater is gone- and my plants and trees are suffering. OK anyone can make a mistake but instead Matt has made ridiculous excuses like:
-Have your plumber and electrician check their work. (They did, everything worked great before Matt. They found things had been removed, but Matt says it wasn't his guys.)
-You use too much water for irrigation - (he hadn't calculated water use, he was supposed to from day 1, and still hasn't) I know from my SAWS bill I don't use 4500 gallons in 3 days, not in 6 days, for both the house and the irrigation. He was going to come do the calculation today... see Scheduling. No show.
and the last straw... my plumber found today that the leak was the connection from the rainwater tanks to the irrigation by the pump. Not only does Matt say his people did not touch this (makes no sense, how do you make the connection and test it without the pump, and he also covered the insulation on the pipes, so somehow he touched absolutely everything connected to the pump but not this connection)
We sent him pictures (below).
He said someone else did this, and then condescended to me that I was the problem, and the plumber used the wrong pipes and on and on.
I said to him is this is your responsibility, what are you going to do to make it right, you can't give me back 4500 gallons of rainwater but I have some ideas- he is not at all interested in doing anything towards making it right, I'm the problem, my plumber is the problem, everything is everyone else's fault...
Really obnoxious text messages, I had to block him.
So... he CAN do good work IF you can get him to show up to do the work, be ready for him to reschedule a LOT, you have to check every little thing and not pay him until you have tested fully, you can not rely on anything he says or does. You need a good plumber and electrician and landscaper to do all the work that Matt says he'll do and doesn't.
Caveat Emptor read more