I was immediatly impressed with the representive I spoke with; Shawna McGeough. She was kind,…read morepatient, understanding and got everything set up for me within 2 days. She also walked me through the proceedure for cancelling my previous insurance. I was recommended to your company from a friend/neighbor of mine. So glad I took her advice.

My husband and I bought a home in St. Albert two years ago, and his parents stayed living in his…read moreEdmonton home. We needed coverage for our new home, and our realtor recommended Plains Insurance for quick and simple. They were quick and simple. So simple, that when it came time to renew our Edmonton address coverage, we emailed some questions and got a response right away with a quote from Plains Insurance. We signed and paid for the year shortly after. I cannot possibly explain the nightmare this could have turned into. I received the renewal info and thought it was odd that it only had our St. Albert address on it - not the RISK address in Edmonton. I thought this was odd, so I called Plains and spoke with Adrienne. She mentioned the St. Albert address but could not find the "Risk address" anywhere in the system for about fifteen minutes, my guess was that she likely went through past emails to find the initial quote/address we received by email last year. She said the system had the already insured St. Albert address as the risk address, but assured me that it was still insured as the Edmonton address and said the price was the same because of this fact. She said new paper work with the proper address attached would be sent out shortly, BUT THE PRICE WOULD BE THE SAME. Imagine my surprise when three days later I went to pay the insurance for this year, and was informed that with the POSTAL CODE change, the rate went up almost $100 dollars. Uhmm... postal code change? Now I'm confused. So my Edmonton home WAS NOT insured for the last year, but rather you somehow found a way to insure my St. Albert address TWICE? No, Adrienne assures me there would have been no issue had we been in the unfortunate situation last year where we might have had to file a claim against the Edmonton home. She says they would have just told SGI about the mix up and they would've covered it just the same... I'm not sure if y'all have had to make an insurance claim against a property in the past, but it is literally ANYTHING BUT EASY. She further went on to say that if we had updated the last years forms postal code, we would have to pay more because of the price difference - this makes zero sense when you are claiming there would have been no issues in the case of a claim. Insurance companies want their money - they don't care if a broker made a mix-up with the wring postal code. If an insurance company can get out of paying, they will - and I wholeheartedly believe this would have been a way out for them. Call it a hunch, I don't think Plains would have covered us in that event. This was a nightmare experience, made worse by being charged almost $100 more than my initial quote for something that was the mistake of the brokers. The only thing that would have made this experience worse, is if something had happened to the home in the last year, and I genuinely don't even want to imagine what that would've been like. Furthermore, when I gave Adrienne the info to pay, I asked if I could be refunded the unused portion once I find someone else to go with (she knew how unimpressed I was with this mess). She proceeded to ask me (in her usual condescending tone) if I would like a cancellation slip emailed with my receipt to make it easier. Obviously, but I think you ought to know your customer service is SERIOUSLY lacking. I requested a cancellation slip for each property, and will start looking for quotes elsewhere immediately.

This was my first experience purchasing an extended warranty, and it will likely be my last. When I…read morebought it, the dealership made a number of assurances on behalf of Cornerstone United about what would be covered. Fast forward two years, I began having issues with my vehicle that, based on the pamphlet I was provided, appeared to be covered. I brought the vehicle to a Dodge dealership, where a full diagnostic was completed. They submitted the claims expecting coverage in line with the warranty information. However, none of the repairs were approved, which was both frustrating and costly. Despite purchasing one of the higher-tier warranty options, it proved essentially useless for common issues like seals, gaskets, tie rods, and ball joints. In hindsight, I acknowledge that I should have reviewed the fine print more carefully, but I also feel I was misled by the information provided at the time of sale. Offering multiple tiers of coverage where the lower levels provide minimal real protection is misleading. It would be more transparent to offer a single, clearly defined level of coverage rather than presenting options that may give a false sense of security.

We called for their insurance broker service. Despite the fact that the timing didn't work for us…read moreto use their business, Tanya went out of her way to give us advice on how to save. She was very helpful and thorough. Very, very impressive service!

I'd rate a 0 out of 5 if I could. I was a customer for over 10 years with no claims until there was…read morean issue with my annual payment, causing my policy to lapse. Once discovered, I contacted them to pay in full and have the policy reinstated, but they refused. I was forced to call their quoting service, where I spent multiple days waiting 3-4 hours on hold only for no one to pick up. After finally getting quoted through e-mail, they dragged their feet until I missed out on a renewal discount, and quoted me $200 more on my premium a year because of it. I spent over a month getting jerked around, yet within an hour I got a quote with another company for cheaper than what the Co-operators quoted. Absolutely disgraceful service, if you can even GET service. Would not recommend under any circumstance.

Dealing with Elaine or any of the staff at McDougall Insurance is a very easy thing to do. They are…read moreso organized and a team who know their stuff and their products. If you have any insurance needs they should be the first you reach out to, Taking care of people is what they do.

cannot recommend Paolo Araneta and DND Insurance highly enough. I approached DND Insurance with a…read morecomplex insurance history that other brokers found difficult to navigate. While competitors were dismissive, judgmental, and quoting unacceptable six-week timelines just to draft a policy, Paolo delivered a solution in just 36 hours. Paolo is exceptionally knowledgeable and used his personal connections within the industry to expedite a process that everyone else said was impossible. He was thorough, direct, and completely non-judgmental regarding the situation I had gotten myself into. It is clear that Paolo genuinely cares about his clients' outcomes. This small company has outperformed the larger agencies by a landslide, doing the actual productive work required to get me back on the road. If you need a broker who is efficient, respectful, and results-driven, contact the team at DND Insurance.

Great service Paolo helped me with everything I needed and got me insured the same day!read more

Mackenzie Bell has helped me with insurance on a fleet of work vehicles, 2 businesses and 2…read morecommercial spaces over the last year. The rates I got were amazing and he ensured I understood what I was purchasing. When I need a new policy in under 24 hours Mackenzie delivers! I have moved all my commercial insurance to him and the process has been seamless. I definitely recommend this company!

Have been with Capital for about 10 years. Always friendly staff, McKenzie has helped us through…read moretwo moves now and has been a pleasure to deal with. I would recommend these guys to anyone in Alberta. I just wish they were in BC so I could still be with them!

Walked into the State Farm office in St Albert looking for home insurance for a property we were…read moreclosing on in a few days. Jen and her team went above and beyond to make sure I left with the policy in hand which was then forwarded to my lawyers. As a real estate investor, it is extremely important to have a team I can rely on to get my personal or investments secured and done up in a timely manner, and I can say I have found the place. Thank you Jen and team! Look forward to doing more business with you!

Total scam! Don't even bother getting a quote here as they'll just triple the amount later in the…read moremail once everything has been paid in full for no reason. They have HORRIBLE attitudes. So disgusted in this insurance company!

Danielle Duffield was so kind and helpful she resolved my problem in no time and sent me my…read morepaperwork without delay. Thank you so much!

Half a star for this company. (I would prefer to leave 0 stars.. a full star is being generous)…read more Customer service is non existent at the "new" Edmonton office. In order to speak to either a broker or manager one has to leave a voice mail and they "may" get back to you in a timely manner. (this is the second day I have tried to contact either the office or the manager to make a simple telephone payment on my premium ) Ditto for calling the 1-888 number .... My suggestion for anyone looking at doing any business with this company is to find an independent broker who does believe in customer service.