Absolute rip-off -- Costco connection is misleading. Stay far away…read more
This is one of the worst purchases we have ever made. We went with this company only because they are connected with Costco, assuming that meant quality, transparency, and accountability. That assumption was completely wrong.
We paid $8,500 for a water softener and RO system, and from day one it has been problem after problem. The system never alerted us about salt refills, and no one clearly explained this to us. As a result, the unit ran without salt for many months, which is extremely alarming and potentially damaging to plumbing, appliances, and water quality. This is not a small oversight -- it is a serious failure for a system at this price point.
After installation, the company dramatically increased the price of RO filters, effectively trapping us into sky-high ongoing costs. Once the system is installed, you realize it is a never-ending money pit. You are locked in, with no reasonable alternatives, and the expenses keep adding up.
The sales process is polished and convincing, but after the check is cashed, support and transparency disappear. The Costco association gives a false sense of security. Do not assume Costco's name means protection here -- it does not.
If you are considering this system, please do yourself a favor and walk away. There are far better, more honest, and more affordable options available. This was a huge financial regret, and I strongly advise anyone reading this to stay as far away as possible.
