Here's the situation - I moved. New home, great, old home - we discovered some issues in selling,…read morelike _the main shut off valve was leaking_. And then we discover that the main water shut off OUTSIDE is messed up. I worked with Brandon who helped me figure out the steps I needed to do - 1. I needed to call the city and shut off the water. As no one was living in the house, I was cool with having the city come out and do it whenever (which lead to them redoing the water shut off as well - props to the City of Columbus Utilities!) 2. Once I had the water shut off (or scheduled) work with them to get on the schedule - I sent him photos of the issues at hand for an estimate to replace the main shut off AND ALSO the hot/water valves to the washing machine (that also decided to start leaking). Once the water was shut off, Brandon came in, did all the work (in a VERY cramped space - it's one of those old concrete water heaters). City came back, turned it on outside, came inside to review his work - and there was a leak in the cold water shut off - something that, you know, is kind of hard to test when the water is off. A quick call to the business and they had another guy out there to address the leak - and DONE! It took some time - I didn't push (aside from the day of - they have a four hour arrival window) aside from when it got close to the end of the four fours, and it seems EVERY plumber/plumber adjacent person I've talked to has been slammed recently (yay for them?). I'm glad they took my job. I like having a dedicated plumbing service that does a good job, deals with my irate ass, and has awesome plumbers. I hope to never need them again XD - but if I need a plumber, I know who I'm calling.

We have used the same plumber in Reynoldsburg for 30 years. This year, I decided to try a new…read morecompany despite not having problems with my regular plumbers. A clerical mix-up on the correct arrival time caused a minor delay but no tragedy. The plumber arrived in very good spirits & with very good customer relations began to diagnose the plumbing issue. After promptly solving one issue he began work on a secondary issue to replace a bathroom sink elbow pipe. Problem was, he had no correct parts on his truck. Issue #2 will be skipped. We were disappointed the proper part weren't loaded on a plumbers truck but again, no tragedy. Rates are competitive for the industry. The plumber to customer attentiveness, and verbal skills were well above average. No creepy weird guy shows up with plumbers butt, just a professional well spoken business man. Kudos guys!

I have used this company for almost 15 years Great people…read more Very knowledgeable and flexible. They come up with cost effective solutions that they will warranty I had a problem with a main drain on Christmas Eve at 8 pm No problem, we'll be right over the service manager told me. 1 1/2 later problem solved with a cost under $150. On Christmas Eve ? I said. I gave the tech a good tip and told him how glad to have them in my phone memory. Nate is the service manager, 1st class guy. Mary is his assistant, very pleasant and nice. I would recommend CMS to anyone

I used Crawford Mechanical Services for a water back problem. Technician came as scheduled, used a…read moreshort drain snake to unclug drain, at a cost of $ 354.00, but had water back up problem again the next Friday. Called the office early on Friday to report the problem. This company was charging for full service again and would not warrant their job. However, they sent a technician, late on Friday, "just to look". The man didn't attempt to unclug the drain and only suggested digging for new exterior pipes at a cost of $ 2,000. The man was rude, unpleasant, disrespectful and clearly didn't want to be there. Called Nate, Supervisor, to report but didn't respond to my call. This company delivers very poor costumer service, will give you all kind of run around and will take advantage of costumers with plumbing problems. They do not have your best interest in mind. Be cautious and careful if you invite them into your home.

The plumber did not show for the first appointment I scheduled for an estimate. After complaining,…read moreDave the owner, apologized and assured me that he would be there personally if I rescheduled. I rescheduled the appointment and he did not show. This company has demonstrated poor customer service and unreliability. I would not use them.

We went into our basement one evening only to discover sewage backup in our bathroom and basement…read moredrains. The next morning, we called RD1-PRO and they arrived at our home within a few hours. Our house is old and unfortunately "rigged" by the previous owners. Dave with RD1-PRO got to work immediately, completely resolved the issue without any damage to our house or pipes and charged us an incredibly competitive price. We are so thankful for your help, we'll never call any other plumbers again!

Needed toilet repair. I didn't like the flush valve setup that I had, and always had problems. They…read morelooked it over and said they could fix it. I talked to them, and I suggested that I go with new toilet. The gave me prices both ways. No pushy sales and they listened to me. Everything done in 1 hour. Cleaned up everything and removed old toilet. I would give 10 stars if I could.

Buyer beware. The office quoted $1,150.00 to replace a 40 gallon water heater over the phone…read more When technicians arrived, they identified the water heater as a 50 gallon model instead of a 40 gallon. One of the technicians stated that it would be in our favor because the 50 gallon tanks were less expensive than the 40 gallon. Price would be around $1,300.00. After they completed the installation, it was denied the conversation took place, thus resulting in a charge of $1,647.59. Will not be requiring their services in the future.

Quick service and competitive pricing for a new water heater. Johnny did quality work and is highly…read morerecommended.

Platinum plumbers are very good at their job. I asked for an estimate Dan asked for pictures. He…read moresaw what I needed gave me a estimate. They came out on the day/ time that was good for me finished up in about an hour. And everything was done. If you have a plumbing problem or you need a serious plumber call these guys, they won't let you down. They replaced the main shutoff valve from the street to the house

These guys are my go-to plumbers. I've hired them many times for all kinds of plumbing matters…read more They're knowledgeable, professional and fairly priced.

Amazing service. Prompt. Professional. Courteous. I swear by these guys! They are the best!read more

It was a loooong arduous process to get the AC that was purchased and installed finally up and…read morerunning but in the end they came through. I hope they understand now how important it is to stay in communication when there are significant delays. Overall I would recommend their services.

I paid a deposit for work that never got done and I was never refunded as promised. I also made an…read moreinvestment into the company and they have no intentions on paying me back for that. I'm owed a significant amount of money and they have completely blocked my number.

Bottom line - If you need a drain cleared / unclogged - call Dave Riley first!…read more We made a BIG mistake. We had a drain clogged and called the company that worked on our AC because they said they do plumbing too! Disaster!! No overtime, No weekends, not enough plumbing staff! After waiting 3 days we still had a clogged drain. We had to find help and we'd been given Dave Riley's name from several friends. We called Dave - 8pm Friday NIGHT! He said he had a pretty full schedule Saturday, but he would fit us in!!. As promised- Dave showed up Saturday afternoon and he didn't screw around. He brought in his Snake / Auger machine and had the drain clean-out opened and the snake running in just mins. He was all done with the drains and toilets running ok. Dave was on his way in less than 20 mins. After waiting around on this other "big" company for 3 days and Dave got the job done in 20 mins! Dave also has ONE REASONABLE PRICE - No emergency rates and No weekend rates. Just a fair price for a job well done! When the other company was screwing around we called several friends for suggestions. We were surprised Dave Riley was the ONLY name mentioned and they all had nothing but praise for Dave and he has about 40-50 years experience m. So you are not getting some "kid" who doesn't know anything plumbing. In case you can't tell ... we are very pleased that we called Dave Riley. For us, Dave was the best thing to happen all that week!

Awesome Service. Who WANTS to have sewage issues? No one, that's who. but if you ARE having…read moreproblems with backup or a slowed system Dave is your guy to call. VERY HONEST, works quickly, and VERY reasonably priced. I also appreciate the fact that he cleans up after himself. That hasn't been the case with other local plumbers that we have had. Also, unlike other locals he tells you up front what the cost is going to be with no hidden fees or extras.