Medically, I have had excellent experiences here. However, on the bureaucratic side of things it…read moreis a nightmare. From scheduling to check in and anything related, it is difficult and slow, with long wait times for initial appointments and hard to even reach them by phone.

I have been a patient of UNM Hospital, and their various clinics since 2019, when my medical care…read morecoordinator with BCBS/NM began transferring my services over. From the beginning, there were red flags, but I wasn't in a place that I could necessarily do a lot about it. Again I had a medical care coordinator who kinda' was doing their job, and was working on getting my services "under one roof" so that I had a chance at a diagnosis... I was dealing with a list of symptoms, sudden onset of vision change, Chorioretinitis, uveitis, a personality change, treatment resistant depression, rapid onset of systemic pain, severe joint pain, sudden fatigue and weakness - when I was an elite athlete 12 years ago - continuing decline in my lung health unrelated to my being a former smoker, systemic muscle spasms, granulomas in my lungs and liver (although they didn't find those liver granulomas until 2024, and still won't acknowledge them,) spikes in bilirubin, night sweats, insomnia, random fevers, cold intolerance, nodules in my lungs (again, they never followed up on either the granulomas or nodules.) I came to UNM with a few issues. Seeking a solution/cause instead of an excuse and drugs. I didn't get the handful of drugs because I charted the drugs they give people (benzos, opioids, and similar) as allergies. They stopped giving me excuses when I questioned and challenged them with current research. They also didn't give me a solution. I've now got pulmonary fibrosis and bronchiectasis. Pulmonary didn't want to chart the PF, and has still refused to chart the bronchiectasis. As far as what caused it all... well I now know, but that doesn't change the fact that I'm now dying, when I could have been treated for years before it progressed to this point. A read of my chart, one single medical professional taking the time to actually read my chart, symptoms, review blood work (contemporary and historic,) and cross with my images would have said: this is such a textbook case is sarcoidosis that we can actually validate the textbook with it. But, no one actually cared to do their job that much. The pictures: UNM was breached, multiple times. They haven't publicly owned multiple breaches, and failed to report them under HIPAA's breach reporting. I am/was a cybersecurity engineer. In order to access their network, you need a few things: access to the IP address schemes, the MAC address associated with an IP address, and access to a computer to pull either login token or login keys from. That can be done in under 1 minute with a rubber ducky. I was left alone with the terminal pictured for over 1/2 an hour. And I was carrying a laptop. Going to UNM is like getting a consult by Dr Josef Mengele, a second opinion from RFK Jr., and then treated by Dr Kevorkian... the difference is UNM kills you more cruelty, with less medical knowledge, and much more slowly, than the 3 mentioned.

I had an amazing experience with the doctors & nurses. They were extremely compassionate &…read moreknowledgeable. A very clean facility! The only reason I will not give 5 stars is because the registrar Emily was extremely rude/disrespectful & cold during our brief less than 5 minutes interaction. If you want treatment do not go in when she is scheduled to work if you are already feeling bad you'll feel dehumanized after any interaction with her. My only suggestion would be Please hire employees who are the first point of contact with your patients who are empathetic and not callous.

I went to to Albuquerque ER today for the 2nd time and am happy to report that both times I had…read moreequally amazing experiences. The receptionist is always friendly and efficient. I can barely tell you what the waiting room looks like because both times I waited less than 5 minutes to be triaged! Every single person who helped me today was friendly, helpful, and compassionate. I went for an issue that I had experienced in the past but last time I went to pres now. The experience was night and day. Albuquerque ER saw me quickly and did all of the necessary tests in a timely manner. I felt like they saw me as a human and not just a patient. While I was at Presnow for 9 hours last time I was out of Albuquerque ER in 3 hours with even better attention to care. Now that I know about this place im never going to another urgent care again. I don't have a single bad thing to say about this facility.

Presbyterian hospital in my area is behind on some things specifically, there's no spine specialist…read morein espanola or Santa Fe so l need to drive to Rio Rancho, furthermore l made an appointment in November and they couldn't get me in until April. l made an appointment back in December with St Christus in Santa a Fe a week after l called them, unfortunately they didn't accept Presbyterian health insurance.

My son and daughter in law recently gave birth at Presbyterian Hospital, all the nurses there were…read morevery kind to us all, and they seemed very knowledgeable. The hospital is orderly and clean and there is plenty of parking either in the outside lot or the parking garage.

The west side has the nicest crew from the ladies at desk and up.. I make most my appointments here…read moreif I can

This is the worst ER ever! Very unprofessional. The DR shrugged off everything and did not care!!!…read moreWe went back a second time because the first time we weren't helped correctly and it was the same lousy DR and Nurse who once again were very rude and unprofessional. I would not recommend!!! Take yourself to a different ER!!!

Went for my annual mammogram. It's the one thing I never let lapse. It's so important and…read morepreventative. The care they provide is wonderful. Staff is helpful and informative. The area is beautiful, clean and comfortable. I'm in and out in less than 30 minutes. Don't put it off if you're at the age for annual checks.

Dear Rust medical Center Patient Relations Department,…read more I am writing to file a formal complaint regarding the care I received during my visit on 11/05/2025 at your hospital. I was referred by my car insurance and my physical therapist to receive an MRI due to ongoing symptoms after my accident. During my visit, I reported experiencing numbness down my arm and leg and occasional loss of bladder control -- symptoms that are serious and potentially neurological. Despite clearly explaining this to both the attending doctor and the head nurse, I was told that my condition was not considered an emergency and that I should follow up with an outside doctor. I waited approximately six hours to be seen, only to be dismissed without any imaging or further evaluation. When I expressed my concerns to the head nurse, I was told there was nothing he could do. I was given a steroid injection and some pain medication, and afterward, I was told the steroid could raise my blood sugar levels. I am prediabetic and currently taking medication to manage my blood sugar, yet no one checked or monitored my glucose before or after administering these medications. This was concerning and felt careless, especially given my medical condition. I left the hospital feeling disregarded, frustrated, and worried for my health. The lack of urgency, communication, and attention to my symptoms and medical background was unacceptable. I respectfully request that this matter be investigated and that I receive a response explaining why my symptoms and referral were not taken seriously, and why medications with known risks were administered without proper consideration or follow-up. Thank you for your prompt attention to this matter. I look forward

Don't care about your needs your just a number to get money from your health insurance I Hate this…read moreplace. Doctors don't care or take any time with you

My husband had surgery for lung cancer here on a Monday and spent 3 nights in ICU. His surgeon, Dr…read more Luis Cerda, and his pulmonologist, Dr. Viral Ghandi, the nurses, and all the personnel were amazing and took good care of him and me. The hospital is older, but clean. Yes, the other reviews about the food being marginal are true, but when someone's life is on the line I can figure out how to go out and get food and bring it back.

I went to Pres for my pre-op for my total knee replacement surgery in a few weeks. This hospital is…read moreclean and well run, and the nurses and staff made me feel well taken care of. And they have a Starbucks!

I had a telehealth visit in January for which they suggested going into a clinic and did not render…read moreany services. I was billed for this and as a former telehealth provider myself, I find this unethical.

Presbyterian Sleep Medicine Kaseman Providers: Cameron…read moreEklund PA and Robert MA I called this place three months ago to get an appointment because the company that supplies my CPAP supplies told me I had to do this so that I could continue charging against my insurance. I initially got a video appointment with Halley Contreras for the 2nd of March. About February 17th I got a call from Mariah A, to say that my appointment was cancelled and I needed to reschedule. She said someone from the call center was supposed to notify me, but no one did. I asked why this was the case and she could not give and answer. I asked to speak with her supervisor and she said that the supervisor would call me. No one called me. I called the call center again and asked for the supervisor's number so I could call her, but they would not give it to me. My question has gone unanswered. I finally rescheduled a video appointment with Cameron Eklund for April 22, 2026. Prior to the call, Cameron's MA, Robert called me to set things up. Then a few minutes later the call started. Both Cameron and Robert did a good job communicating with me and answering my questions. Cameron made a few adjustments to my CPAP that are helping me sleep a little better. So, three stars for Cameron and Robert, but only one star to the Kaseman call center, their schedulers and the scheduling supervisor.

The NPR was very nice and helpful but the Dr Therese 'm could t be bothered with my questions and…read morethey were ignored and dismissed as not worth discussing .. shame ! Wi ll never ever go back to that place ! Ps .. if I am in a accident please don't bring me there .., just call my pastor .. Calvary Osuna thx

I have been having trouble with my small intestines an I wen in for a colonoscopy today an I had a…read morenice and easy experience. The doctor, all the nurses and admin staff were all so friendly and kind. It made my elevated heart rate go down since I was so nervous about the procedure. They put me at ease and the procedure went smoothly. Thank you Lovelace Women's Hospital Staff!

WOOWEE!! So, I saw L. Harris yesterday and I have never been so disrespected by a doctor, much less…read morea woman. If you are neurodivergent or immuno-compromised (I have low t-cells, with the tests through my cancer doctor to prove it) I would not, under any circumstances, go to this hospital. Avoid L. Harris like the plague. I told her that she should really consider masking for her patients (me and an old woman ~75+ years old on a walker were the only 2 in there) since there are over ONE MILLION COVID CASES A DAY as of this month (Sept 2025) and she asked me where my degree was and what my education background was. Just an absolute waste of time and using gas money I didn't have to be told that a doctor wouldn't even wear a mask for me. I actually didn't run into a single well mannered, smiling customer-service trained person at this hospital.

Lack of care ultimately resulted in my husband passing away! Caring staff was few and far betweenread more

It's a good hospital. The staff is friendly and caring, especially Alvin from Kenya. Such a smart…read moreand kind man. I was treated really well there and it was so much better than that zoo at unm.