Very disappointing experience
I had a very disappointing experience with the service today. I waited around 20 minutes for the Mini Valet, only for the actual cleaning to be completed in approximately 5 minutes. Unfortunately, the car was barely cleaned -- dust, stains, and dirt were still clearly visible afterwards.
When I politely asked the worker to clean the car properly, instead of addressing my concerns professionally, he became very rude and started speaking to me loudly. I was told, "If you are not happy with the service, I don't care. This is it."
This is completely unacceptable customer service. I am paying for a service, and my money is just as valuable as anyone else's. Customers should not have to repeatedly ask for a service they have already paid for to be completed properly, nor should they be spoken to disrespectfully when raising a legitimate concern.
I expect staff to carry out the service to a reasonable standard and treat customers with basic courtesy and respect. I hope management takes this complaint seriously and reviews both the quality of the service provided and the way customers are treated. read more