Three years ago we hired Busy B to power wash out house prior to it being painted. We couldn't…read morehave been happier with the service. Walt and his team were attentive, thorough, and went above and beyond to make sure the job was well done and that we were satisfied. Naturally, as we prepare to sell our house we wanted the same level of detail, so we called and scheduled with them again. I'm not sure within the last three years if this team was abducted by aliens and replaced by their evil doppelgangers, or if they just don't care anymore, but this experience was the polar opposite. The day prior to our appointment we received an email that gave some basic instructions, but what was striking was a paragraph that said "Please do not call us on the day of your job asking for a specific time. You will not be given one. Due to the nature of our work we cannot give out specific or estimated timing on the day of your scheduled job. You will receive an "on-the-way" text if you've provided a cell phone number." OK. That's a little off putting, but we get it. Some jobs are bigger than others, but even the cable guy gives you a range. Day of the appointment arrives and two hours are spent clearing the decks and porches. And the waiting begins..... Finally at 3:00pm a text is sent to the company to get an idea of the latest time they will arrive. At this time the office manager says, "Oh, he's been there and left". What? What happened to the on the way text? There was no knock on the door and no phone calls. Effectively the receptionist told us that there is a car blocking the driveway and he couldn't get his truck in to turn it around. No, we say. There is no car blocking the driveway, plenty of room. Actually, says the OM, you have a difficult driveway to get up and Walt (company owner) remembered this and didn't have the right equipment to get up your driveway. It's in the shop in Harrisonburg, so he's not going to be there today (we have a bit of a hill to get up). Wait we say, which is it? A car blocking the driveway or lack of equipment? At this point we are told the house phone was called and a message was left telling us this information. That's a tough sell, as the land line has been disconnected for about 5 months. After much back and forth we basically tell said receptionist that this is extremely poor business decisions and terrible customer service as we have all of our porch furniture sitting in the yard, and are planning on staining the decks tomorrow. Not my problem was the message from good ol Busy B. We asked to have the owner call us. We were told that he doesn't have signal. Maybe he'll call, maybe he won't. At this point we are at a loss. It looks like the B is too busy to come do the job they committed to. So we begin to look for other options. Suddenly, at 4:00 pm, a white pickup pulls into the driveway with no special equipment and somehow navigates the 'obstacle course' of the driveway blocking car. The owner himself gets out of the pickup. He made no apology. When asked why he didn't bother to call or knock to let us know he had made an attempt. He then tells us that he had both knees replaced a few months ago and didn't want to walk up the driveway. He also tells us that getting our house power washed is 'not a crisis', and that him living with cancer over the past two years is. What? No one called it a crisis, just really poor customer service and crappy attitudes when asked why no one had showed up or called. I'm very sorry for your medical conditions, but that's not my concern. If it's that bad, maybe you should have sent someone else. Finally the power washing begins. No real apology for the lack of communication or the decision not to show up. During the washing session, there were some texts back and forth to our oh so happy OM who said that a check would be needed at the end of the session. We said we would pay electronically just like the last time. 6:30 rolls around and we go outside to look at the job. First thing noted was that the walks and back patio were not done. An argument ensues that those have never been done and that was not on the work order. On the contrary we say, they were done last time and we specifically stated that we did not want the deck surfaces washed (which they did). On the previous you talked about how we needed to fill sand back in the walks after the session. After more arguing back and forth, out he goes to finish the job we hired him for. Bottom line is this. The entire experience from top to bottom was terrible. Communication was terrible, service was terrible, attitudes were terrible, integrity was terrible, and the job was marginal. It's unfortunate that this occurred. We would not recommend services from this company at all. Both the office staff as well as the owner were argumentative, and it appeared clear he did not want to do this job.

We hired them weeks in advance before we moved into a home and scheduled movers around them and…read morethey DIDNT SHOW UP They never confirmed prior and the woman sherry was rude and yelling and cursing on the phone So unprofessional - would never use them

James is a great person. Does what he says he is going to do. He is dependable and very good at…read morewhat he does. Our house is now clean. I give him a 10/10.

Crew showed up on time and finished on time. Made my house look brand new, and they paid special…read moreattention to my flower bed while washing the walkways. Great service!

What a difference the power washing made on our siding and our walkway. Sean , the guy that did…read moreour job did great work! Very impressed and my wife is also very pleased with the results!! Thanks !!

Chris and Amber did a great job on my place at Lake Anna last weekend. It hadn't been washed for a…read morefew years and really needed it. They made the house and detached garage look like new. They also checked with me throughout the work to make sure I knew what they were doing and to confirm whether or not there was anything more specific I wanted them to do. That was nice, but all I really had to do was let them just handle it. I will definitely hire them again.

From the owner: Locally family owned company. Licensed and insured. I take pride in making sure the job is done…read moreright the first time out.

I was initially a bit hesitant to use this service because, in my experience, many companies around…read morethe DMV area either arrive hours late or fail to show up altogether when providing quotes or home services. However, this company completely exceeded my expectations. Neither my wife nor I had to be home for the service, and when we returned, our home looked brand new. The team stated they would arrive at 7:30 AM, and they showed up exactly on time. Their professionalism, reliability, and quality of work were outstanding. In addition, they understood my little one napped between 2pm-330pm and they worked to schedule me at times that wouldn't conflict with their nap time. Great customer service. I would highly recommend this company to anyone looking for dependable and high-quality service.

Absolutely! The two guys were very polite and was very receptive to a few concerns…read more Will most likely have them return and they offer military discount.

Not trustworthy, doesnt follow regulations, overpriced, poor communication…read more Reached out to Mike because I remember seeing his truck in the parking lot at City Church. The "main number" I texted apparently is answer by Mike sometime and his office manager Stephanie other times. Problem is they dont communicate with each other very well, if at all. Based on convo, was talking to Mike for a couple of days. Needed, what i thought, was simple furniture assembly for an armoire purchased from Wayfair. He quoted me a rate of $125 per hour. Sent him the assembly video and confirmed it would require two people given the size of some of the pieces. Appointment day rolls around and only one worker is sent. Texted the main number and Stephanie replies. Rescheduled for another day and the worker comes back with his teenage son Now, according to the Wayfair website and reviews by other purchasers, one buyer and his 14 yo son managed to do the job in 4 hours. Wayfair estimates it takes a handy homeowner 6 hours to complete the job. took Mike's "professional" and his helper 8 hours to do the job. Was never told the rate went up to $175 for the 2nd person involved. so an $1100 purchase cost another $1400 to assemble using Mike 's guy and his teenager. Was never given an estimate of how long it would take based on the video provided. Was never told of the higher rate -- just "Furniture assembly is $125 per hour). Problem is, VA law requires a licensed contractor to provide a written estimate of the cost of the work undertaken and a timeframe for completion neither were provided, yet he is still insisting on full payment of $1400. No discount for wasting our afternoon when he failed to send 2 workers the first day, no discount for a teenage worker. No considerations for the fact no estimate was ever provided. If the VA board of contractors says I should pay $1400, Ill pay $1400. But not paying a penny till they weigh in on his practices.

My family has utilized the services of HandyMike numerous times over the past few years for our…read moretownhouse in Charlottesville, repairing the roof, kitchen, balcony, windows, and even power washing, fixing toilet leaks, and connecting us to reliable electricians, etc. You name it, HandyMike has been able to deliver on great and speedy service at quality prices.

Prompt, efficient and did a great job. Price matches the excellent quality. House never looked…read morebetter.

Deven came over the day before, saw the buildup of dust and dirt on my patio and said he had the…read moreright equipment for cleaning my patio. He also The mass-produced, Made in China pressure washer I bought at Harbor Freight for $60 and took back to the store a week later simply failed to meet expectations. I was impressed with Deven's easy-going, entrepreneurial spirit. He also did an excellent job of cleaning the insects and dirt build up at the front entrance to my home. Just in time for the trick or treaters to notice, lol!