Here is an overview of our experience with this provider.
Pros
- Provider was very warm with our pet
- Brought assistant that was quite good
- Kept our Pet calm during the visit
- Provided a little bag of treats/toy at the end of visit. Nice touch.
Cons
- Costs were an issue throughout. Costs for procedures were not discussed in advance of performance and rates for standard procedures (beyond travel fee) were quite inflated compared to standard providers. Note that the cost of the base initial visit was properly discussed in advance. When costs were requested in advance of recommended follow up procedures, the provider avoided providing requested information until repeated requests were made. The provider did not seem pleased to provide such information.
- When asked the reason for deviating from the standard recommendations of the AAFP and The American College of Veterinary Internal Medicine (ACVIM) regarding taking blood pressure on regular visits, the provider became volatile and stated that they viewed the question as an attack on their credentials. A few minutes later, a representative emailed refusing to provide further services to our pet. No this is not a joke.
- Provider did not provide prescriptions upon request in accordance with NJ law. This law is intended to ensure that consumers can obtain supplies from standard retailers that are often more competitive in pricing.
- Overall professionalism, transparency, and customer service level was lacking.
Advice
- If costs are a factor for your family, be sure to ask for a standard price list in advance of scheduling a visit and performing procedures.
- If your cat is older, request that blood pressure be taken during the normal initial visit to avoid having to do an unnecessary follow up visit just for that purpose. If stress levels of the pet are a concern, the provider can do this at the beginning of the visit before taking blood etc.
- Be careful with how you present medical questions and concerns to avoid setting off the provider.
- Know your legal rights and confirm that the provider will freely provider written prescriptions prior to scheduling your first visit.
- Overall, if the issues mentioned above are cause for concern, we recommend you try one of the other mobile vets in the area. read more