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    Dr. Michael Tsang

    4.5 (2 reviews)

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    4 years ago

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    Cachet Medical Centre - Cachet Reception During Covid-19

    Cachet Medical Centre

    2.4(7 reviews)
    3.6 km

    Switched to this location because a new female doctor accepted new patients. She was thorough and…read morenice in my first visit. But that didnt last. On my 3rd visit, she began to rush the time with me. She stood up, by the door, ready to leave, while I was still explaining my symptoms or asking a question. I tried to explain the same symptom multiple times in 2 visits but she didnt hear them in. She completely ignored it and tried to feed me with a feeling I didnt feel. It sucks to not able to find a patient doctor and given the Canadian system, it's hard to find doctors to accept new patients. So I guess I'll have to put up with it.

    I decided to go to this "medical centre" because the new female doctor was accepting new patients…read more I have nothing but great things to say about the doctor, specifically, HOWEVER the reception and secretarial staff at this office are ABSOLUTELY and COMPLETELY incompetent. The reception staff have absolutely zero customer service skills (if you read the other reviews, it says that the staff are rude). But worse than being rude, they're just plain incompetent. My doctor said that someone from the office would call me regarding my referral request and they did not. When I called the office two weeks after my appointment to check on the status, the doctor's secretary hung up on me (fine, could just be a mistake) BUT SHE DID NOT CALL ME BACK. When I called HER back, she gave me incorrect contact information for the gynecologist I was referred to. I HAD TO GOOGLE THE GYNECOLOGIST MYSELF IN ORDER TO GET THE RIGHT INFORMATION. After calling Catchet Medical AGAIN to have them send the referral AGAIN, I decided to speak to the manager instead of the incompetent secretary who gave me incorrect information. While I EVENTUALLY got my request fulfilled, it took me well over 5 phone calls to get it done AND I had to do all the research myself. I will also add that the doctor secretary I dealt with couldn't even pronounce the medical terms properly - a MASSIVE issue considering that you work IN THE MEDICAL FIELD. This is LITERALLY just the tip of the iceberg in regards to the incompetence of the staff. This review is already long so I'll spare you my other experiences with them.

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    Cachet Medical Centre
    Cachet Medical Centre - Cachet Reception

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    Cachet Reception

    Atlas Medical Clinic

    Atlas Medical Clinic

    3.7(22 reviews)
    1.9 km

    Please don't use the pharmacy. I was checked by the doctor at 10:30. Good turn around. The…read morepharmacist took 1 1/2 hour to make the prescription despite the fact the there were only me and 1 other patien. it's very shamefu. I approached them 3 times to find out wha was taking so long. Finally after 1 1/2 hour later I git my medicine and this was after I had submitted my insurance detalis in advance to speed up the process. It was simply shameful to make a patient in pain wil for a full hour and a half for the medicine. I dont equate it to good patient care.

    Below was my experience and why I'm giving them only 2.5/5 stars. This time I'm rounding down…read more I called here before I came as a walk-in asking about a price for TB testing. The reception told me that it's $20 for with reading for each step. I even repeated on the phone if "$20 including reading?" She said yes! Other locations are $30 for each step. I need the 2-Step test so a $40 payment for work sounds good to me instead of $60. I come in, it was busy so reception told me it will be about 40mins wait (which is probably longer anyway) so to come around 1:30pm since I had my baby with me. So I did. I waited an hour for the dr anyway... how convenient to be seen for not even 5mins. 3 days later I come in but only waited 10mins (so nice even though my baby wasn't with me this time). I was seen for 5mins again to do the reading and the Dr (a different one) told me that I had to pay $40. I told him what I was told over the phone and he apologized. Said that it's $20 for the injection, then $20 for reading since it's usually different Drs each time. I could've just went to a different location.. How could they mess this up? I do like how they have pillows in all their rooms and the sliding doors.

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    Atlas Medical Clinic
    Atlas Medical Clinic
    Atlas Medical Clinic

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    Dr. Michael Tsang - familydr - Updated May 2026

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