When my contacts were running out the end of last year, I figured it was high time to finally visit…read morean eye doctor to check up on my prescription and get some new lenses, so I came here because it's nearby and because I'd heard good things. Making an appointment was easy. I called and it rang a bit, so eventually I hung up, but within 10 minutes I got a phone call back (this seems to be their system) and was able to make an appointment. Upon arriving, I didn't have to wait 30+ minutes to see the doctor like happens with many of my other doctors (even when I have an appointment and arrive on time). The office staff did some eye testing and then I was called back with the doctor. This practice is Dr. Judith Schäfer and Dr. Roland Schäfer, and I saw the latter. I insisted we do the appointment in German, but Dr. Schäfer also speaks English, so he was able to tell me some of the phrases I didn't understand, and he was also very patient with me and my questions and comprehension. In the end, he sent me home with a trial pair and an appointment for the following week. I came back and when I gave him the go-ahead on the lenses, I walked out with a three-month supply. Recently, I had to get a refill, and I called ahead to make sure they had my lenses, which they set aside. I came in a couple days later, paid, and was on my way. This place makes going to the eye doctor easy and enjoyable.

I turned up without an appointment and managed to get seen within about 80 minutes (In my…read moreexperience that's average-to-poor in Germany). I was at least told that the wait would be at least 40 minutes, so that I could go away do something else with my time and then come back for the appointment. The waiting room unfortunately had one annoying screaming 5 year old, but that's not really the fault of the doctor is it? The important thing is that Dr Schäfer was quite nice and put my mind at rest about the eye problem I had.

The receptionist nurse and lab staff went above and beyond and were super kind to offer a needed…read moreservice for free. Thank you!!! (though... in the end they did not catch the problem I had, and months later my normal doctor detected what they missed) They also have an in house lab for any of your testing needs The offices are modern new and very clean.

I have been to this surgery a number of times and the care I have received has always been…read moreexcellent! The people at reception are great as well as the people in the laboratory. Dr. Bernhard Bieniek is very patient and explains what he's doing. I feel extremely comfortable with him. They specialise in Psychiatry/Neurology/Infectious Diseases (HIV and Hepatitis)/Diabetes Mellitus