When my contacts were running out the end of last year, I figured it was high time to finally visit an eye doctor to check up on my prescription and get some new lenses, so I came here because it's nearby and because I'd heard good things. Making an appointment was easy. I called and it rang a bit, so eventually I hung up, but within 10 minutes I got a phone call back (this seems to be their system) and was able to make an appointment. Upon arriving, I didn't have to wait 30+ minutes to see the doctor like happens with many of my other doctors (even when I have an appointment and arrive on time). The office staff did some eye testing and then I was called back with the doctor. This practice is Dr. Judith Schäfer and Dr. Roland Schäfer, and I saw the latter. I insisted we do the appointment in German, but Dr. Schäfer also speaks English, so he was able to tell me some of the phrases I didn't understand, and he was also very patient with me and my questions and comprehension. In the end, he sent me home with a trial pair and an appointment for the following week. I came back and when I gave him the go-ahead on the lenses, I walked out with a three-month supply. Recently, I had to get a refill, and I called ahead to make sure they had my lenses, which they set aside. I came in a couple days later, paid, and was on my way. This place makes going to the eye doctor easy and enjoyable. read more

I turned up without an appointment and managed to get seen within about 80 minutes (In my experience that's average-to-poor in Germany). I was at least told that the wait would be at least 40 minutes, so that I could go away do something else with my time and then come back for the appointment. The waiting room unfortunately had one annoying screaming 5 year old, but that's not really the fault of the doctor is it? The important thing is that Dr Schäfer was quite nice and put my mind at rest about the eye problem I had. read more

Well, I'm already annoyed because I'm waiting on the phone hearing it ring and ring and ring with no answer or, God forbid, voice mail. WHAT IS IT WITH DOCTOR'S OFFICES IN BERLIN NOT ANSWERING THEIR PHONE??!!! read more