"Beware of Dr. Thomas Burnett's negligent care! Dr. Burnett traumatized my limb, and gave me CRPS,…read moreas a result of improper and misuse of needle aspiration. I now have a serious health issue. CRPS is debilitating, I live with intense pain every day and there is no cure. The trauma caused by Dr. Thomas Burnett has significantly impacted the quality of my life. I can no longer enjoy the things I used to. His mishandling of needle aspiration has crippled me, and ruined my retirement and my life! I really do not know how this man can live with himself?? Please protect yourself and find a competent Provider!

Dr. Burnett was professional, confident, and clearly experienced. He listened and pretty clearly…read morediagnosed my injury and had a relatively simple treatment plan. Two weeks after PRP and laser treatment, my shoulder went from barely usable to nearly pain-free and I avoided the previously recommended surgery from my ortho. I'm amazed at how quickly I saw results and grateful for his expert care. The facility had a great vibe and the entire staff was professional and friendly as well. I will definitely be back for needed care.

I'm not sure if my experience is strictly based on covid or not because I'm a fairly new patient to…read morethis office. However, I have never had such a bad experience with a PCPs office before in my life. Back in July I had a very large mass on the front of my throat which was making it hard for me to breathe and swallow. (Clearly not covid. I had a visible lump on my throat.) I came into the office because I was afraid my air supply was going to diminish due to the mass and they made me wait in my car. Because I said "hard for me to breathe" they counted it as a covid apt and made me take a covid test in my car and wouldn't let me into the office until I got my results back. It ended up taking FOURTEEN days for my results to come back. After about a week of not hearing anything I tried calling the office (thinking they forgot to call me or something). NO ONE. ANSWERS. THE PHONE. So I left a message. NO ONE CALLED ME BACK. I left 3 more voicemails over the course of the next week. Literally no one called me back for another week. And this was for an issue unrelated to covid. And I ended up having to go to the ER because my breathing became very difficult. In August I had to go back due to a really bad cough. They didn't test me for covid this time but instead prescribed me a cough medicine and antibiotic. Totally fine. They asked me for my pharmacy and sent me on my way. Even though I gave them my pharmacy information they sent ONE of my scripts to my pharmacy and the other one to a completely different pharmacy. I called the office and asked if they sent that script and they said they would send it again. So they sent it again...to the wrong pharmacy. So I ended up going to that pharmacy to pick up. But for whatever reason they had cancelled the script instead of sending it. So I had to wait for an hour while they resent it and it got filled. Now over a week ago I got contact traced. So I went back to have a covid test. They told me I would have results in 3-5 days but that as of lately it was more likely to be 3. After 6 days of not hearing I called in (because I can't work until I get results and with holidays coming I can't really afford to not work). I left a voicemail...because surprise....no one answered. Then I called back 2 days after that and they didn't answer again. Left another voicemail. So then I had my husband call from his phone since we have a different last name and they answered on the first ring. I'm not typically someone to post negative reviews. Especially since there's a pandemic and I know everyone is trying to do their best. But here I am 8 days later and still no results thinking that they're screening my calls.

TERRIBLE TERRIBLE SERVICE!!!!!!!!!! ever since Dr. Carmen left the practice, it has gone way down…read morehill. I was here two weeks ago and waited an hour to be seen. I'm back again and have been waiting 2 hours now. And no one EVER answers the phone here. You can call, call, call until you're blue in the face but no none will ever pick up! I will never be going back.

Incompetent staff. Left me stranding on a bad knee instead of telling me to sign in and have a…read moreSEAT! Hassled me about seeing the same doctor who never has appointments when you need them! Horrible. I'm sitting in the waiting room watching these two old ladies laugh and screw around instead of helping all the patients in here! Playing the most GOD AWFUL country music. I'm going to flip soon....

Horribly run. Good luck getting surgery they gave us a date a month away!!!! The wait times are…read moreridiculously long. The doctors blow you off. Meds don't get called in. They gave us wrong script for an ultrasound. Causing more delays. Unacceptable care here. Go anywhere else.

I had pt here for back issues and Jackie was wonderful, she is very knowledgable about lower back/…read moresi problems and helped me immensely! I'm still following her direction and have had very little pain in the past few months which is great (and unusual). Recommend!

Don't waste time going to a PCP if you have muscle pain. These guys are really good and they care…read moreabout your speedy recovery. I had shoulder pain for several weeks and after one visit 'm feeling better. They gave me clear instructions on exercises to do and the treatment I received at their facility was top notch. I highly recommend if you have muscle pain and weakness from an injury. The appointment was made for the same day I called and it went very smoothly.

First time I went for PT and actually finished all the sessions and truly felt an improvement…read more Would not hesitate to go back to them. Dan and staff were friendly, helpful and made this a positive experience.

PRS was highly recommended and lived up to the expectations. The staff at franklin park were…read moreoutstandind. Tyler and Dannielle are the best,Professional.friendly and accommodating,I felt like a friend more than a patient. My first visit I could barely walk with back issues,had some relief after the first visit,I followed with a handful of visits and elated that I am now pain free!

They LIE and don't care. I made an appointment, knee trouble; When I first called the agent said I…read morecannot talk to you unless you pay $80.40 because of a balance on my account from 2012. Agent Immediately stated No that cant be correct sir, lets get you an appointment. Went to all appointments; came time to see physical therapist; was given a number to call; Called and agent said I cannot go on any further unless you pay a $80.40 balance from 2012! Made the payment because I had no choice at that point. So how could this be? I owed nothing got treatment and then was denied unless I paid a fee that did not exist! Corruption 101. Still being denied a refund from the persons mistake MONSTER that THEY CREATED. None of this would have happened if I was given the truth from the start.

I have been a patient at Tri-State for 25 years. I have had care from several of the doctors for…read morevarious orthopaedic problems and would highly recommend most of them. Recently, though, Dr. Steven Kann was to perform surgery on my wrist sheath, index trigger finger and removal of a foreign body on my index joint. He chose without my knowledge to not perform the surgery on my trigger finger. After discussion with him, that surgery is now scheduled in the next few weeks with his promise that I would not pay any out of pocket since he failed to perform the surgery the first time. He made other promises that thus far he has not met. He may be a good surgeon but is not trustworthy to follow through on his commitments. I pray to provide a more positive update following my surgery on June 15.

Dr. Butter really takes her time explaining things and educating you on what you need to know. Very…read morepersonable and always in a great mood. Will continue recommending her to friends and family!

From the owner: Dr. Desiree Butter, MD is a board-certified physician specializing in family medicine. Dr. Butter…read morepractices at Colonnades Family Medicine in Wexford, Pennsylvania, and is the only physician who sees patients there. Dr. Butter also sees patients at UPMC Passavant and UPMC Passavant Cranberry hospitals. Dr. Butter attended medical school at the University of Pittsburgh, 1994 and completed an internship and residency at The Medical Center in Beaver, PA. She is also board certified by the American Board of Family Practice.   With the philosophy of "a better way to total health" Colonnades Family Medicine offers a variety of services to ensure you receive quality care, such as imPACT© Testing for student-athletes, Pampered Patient Program, and SculpSure® and TempSure™  for body sculpting. Dr. Butter happily accepts new patients at Colonnades Family Medicine. Online, email and telephone office visits are available for patients when face-to-face interactions aren't necessary. Call or book online to schedule your next medical visit with Colonnades Family Medicine today.