Had a tooth removed in April of 2024, and a crown placed beside that tooth. I had a denture tooth…read more(flipper) created for the missing tooth. Upon arriving home to Canada from mexico, the first thing I did was remove my flipper tooth. The crown came out with it. I had to see 2 dentists to re apply the crown that fell off, and then get a denturist to create a new flipper tooth, as the new one didnt fit. Smile makeover made the customer experience as terrible as they could. The ensured I wouldnt be a future customer with their refusal to take reasonable responsibility for their work. Choose a dentist that stands behind their work and takes ownership for their mistakes. You are a fool if you still use this place after reading this.

Had one month trip to Cancun planned. Went to my US dentist for 15,000$ out of pocket charges,…read moreafter insurance. Online research showed comparable and better service and prices in Cd Mx., and Cancun , Mx. a few online recommendations and TripAdvisor pointed me to Smile Makeover. Cost was 5000$ with iv sedation. Excellent service, and office. All other customers seem there were from US and Canada. Money well spent. Will be cancelling US dental Appt and dental insurance. Instead take dental vacays. Woo Hoo!

I came with a severe infection, fractured molar, diseased gums, a million cavities, bad fillers,…read morenerve tingling all over my right side, bleeding gums... my mouth was in such bad shape, I was getting sick every month (most likely from the infection and everything that was going on). I sat down in the chair in tears. I saw two dentists here in Playa del Carmen and one in Cancun and I was on 5 rounds of antibiotics and they did 6 (yes, 6) treatments on a fractured molar where it got even more fractured. I was in excruciating pain. I researched this clinic and all the doctors here. Even though they have great reviews, I hope anyone that can read this will appreciate the traumas I have been through and how sick I was feeling. Dr Esteban calmly explained what was going on and decided to go on this journey of healing, I knew I lost my molar and it needed to be extracted. I had a panic attack just before, he got a blanket for me and he was so gentle and calm and put me at ease. Molar was extracted, which followed 2 weeks of pain, infection and more antibiotics, I really thought I would never feel great ever again. But I did. After two weeks of no eating, I needed more work done... in a matter of a month, I had a tooth extraction, bone grafting, cleaning, one endodontic procedure, fillers... I wanted to wait a little before I wrote this review because today, I am smiling, I have zero pain, my gums are healthy again, I can smile and I am just so blessed and grateful for you guys! I look forward to continuing my journey (I want to get braces, fix more cavities, get an implant) and I finally feel I am in great hands. I can't recommend you enough, thank you, thank you, thank you!

Bokanova is awesome . I had a crown put in effortlessly for the price that was fantastic and today…read moreI had a veneer done for my front chipped tooth. These guys are amazing. You got to love this office and playa Del Carmen dentistry. The money I saved on the work vs the US paid my entire trip! I've had dentists in both NYC, LA, and SF; and these guys win, both in the unsurpassed quality and cost ! Wow.

Dr Alex is the greatest! I needed a routine checkup and cleaning, and a crown replaced that was…read moredestroyed by a dentist in a hurry in Texas. He fixed everything, with the most professional style, and fair price. I should add that Dr Alex is quite the perfectionist. The first crown that came from the dental lab did not suit him and he found a lab he liked better and got a better quality crown. Although I did have to return to Playa del Carmen a second time, it was well worth it, considering the high quality, affordability and above all, personal attention at Dental Balance. For sure I'll be back for my checkup next year!

Amazing! Alex and staff are wonderful! I had a tooth break on my first week of vacation. Luckily I…read morefound Alex and the work he did was artful. Skilled perfectionist, I can honestly say this is the best crown I have ever received! I highly recommend!

I love this place. It was very close to my apartment. I needed to have a crown re-cemented and they…read moretook me as a walk in. As I waited and filled out paperwork, I ask about a cleaning. The dentist was happy to accommodate. She did an awesome and thorough job. Very happy with results. Staff was engaging and professional. The office was clean and adhered to Covid guidelines.

From the owner: Somos un grupo de Odontologos de todas las especialidades dentales. Ofrecemos un servicio calido y…read morehumano con tratamientos profesionales y de calidad. Estamos ubicados en Playa del Carmen, Quintana Roo

We found Dr. Nelson just down the road from where we were staying in Playa Car. He was so very…read morepersonable and his staff were amazing. They found out what we needed and handled our needs so professional and we felt totally comfortable with the unbelievable knowledge he had. I only had 2 fillings and my husband needed a crown and it was ready in two days! This is a Family operation and Dr. Nelson also does his own lab work. He put the crown in and all was amazing. Thank you Dr. Nelson we will be back to see you and your wonderful staff next time we are in Playa Car! I recommend this office with such confidence. You won't regret it.

Dr. Nelson is amazing! I had the misfortune of breaking a tooth during my holiday and needed urgent…read moredental care. I found Dr. Nelson through the local expat community and was very impressed with the level of service and professionalism. I ended up getting a crown installed which was ready in a matter of days. There is a dental laboratory adjacent to the office which made everything go faster. When I went to see my dentist in New York after my trip he complemented Dr. Nelson's work. There are English speakers in the office.

From the first minute, Dr. Delgado showed compassion, great doctor's manners, excellent English,…read moreand a sense of humor that instantly made me feel comfortable--he was also clearly well-rounded and thoughtful in every topic we touched on. I was only in Playa del Carmen for two days, and he was incredibly flexible--after evaluation, he even arranged a driver for my CT scan and had me back in no time. His pricing was clear and fair, and he stuck to his word--no hidden fees, no surprises, which made the whole experience even better. He made a dental impression for a crown and told me to return in just a couple of hours--unbelievable compared to the weeks it takes back in the U.S.! He kindly showed me the laser dental machine that created a precise 3D model --it looked like that "Leeloo's DNA rebuild machine" straight out of sci fi movie The Fifth Element! It was the only time I've had a crown placed with ZERO adjustments needed. I even squeezed in a teeth cleaning with Leny, his hygienista--she was super friendly and gave me great tips on places to visit in PDC. Because Dr. Delgado was so efficient and got everything done in one day, he freed up my second day--and I was even able to take a trip to Tulum!

I'm sorry to say... the initial experience was superior. The quality of the work was sub-par. The…read morefillings fell out in less than 6 months. While we aporeciate the quick fix, this place does NOT provide long term solutions for dental care. My feeling is that our assigned dentist (used to be a "body piercing artist") has a lot of potential, BUT does not have the experience to be doing anything more than cleanings at this point. We had an impossible time following up and making plans/arrangements for repair of previous work done via phone. We were never able to reach anyone via phone to make a plan for repair. We showed up in person and had a difficult time communicating with staff regarding the issue with previous work done. End result: Partially our fault for not being fluently bi-bilingual... Previous work (fillings and chip repair) was a temporary fix and did not last 6 months *sadness* Lesson learned. When it matters, just spend the money and get dental done right the first time in the U.S.A. They clearly have lessor standards of quality and experience requirements here in Mexico *sad face*

We left with an estimate for what the dentist said we needed; most of the work has to be done at a…read moredifferent location - they are not certified here and do not have any equipment. Total extraction and implant (x4) = 25,825 pesos or ~$1,500 usd EACH Resin Filling for cavities (×7) = 1,780 pesos or ~$99 usd EACH Numbing for procedure = 1,000 pesos or ~$55 usd This location is ONLY certified to do cleanings, surface fillings and teeth whitening. ALL other dental work is outsourced to someone else (even xrays have to be done elsewhere). This is basically a sales office and tooth whitening clinic for tourists. We did get take their advice and get the 3D xrays FROM ANOTHER VENDOR; this place can only do small segment xrays (1 tooth at a time). 3D xrays from a different vendor are CASH ONLY and full 3D (top and bottom) = 1,600 pesos (~$90 usd). You get the xrays on a cd and can take it anywhere in the world *thumbs up* After getting a 2nd opinion from another well-known local dentist... They went over the 3D xrays tooth by tooth with us and found NOT 7 cavities, just 2. We found NOT 4 extractions + 4 implants; instead: 1 extraction, 1 crown replacement (cosmetic) and 2 root canal/crowns TOTAL. It's not a good sign when you hear that a place is NOT even certified to do all the work of a dentist, but instead call themselves a "dental spa". This place is is good for a chipped tooth and tooth whitening while in vacation (no wait), but you will be paying prices like home.

Dr Victor has done such a great job with my teeth!!!! I have an immune disorder (which affects my…read moreteeth) and an anxiety disorder- he has been so patient and understanding with me. I've been visiting him for over a year when my husband and I travel there. I've had EXTENSIVE work done, including implants, front veneers to look better- but needed also to repair that area, and an extraction. He is gentle, kind and very knowledgeable. He cares for his patients and his quality of work. He does a great job with keeping you numb and can use gas if needed. My only wish would be to add iv sedation as an option. I feel like his team could get more done faster (since I get so anxious) and I wouldn't need to be awake. The gas is tricky for me- I have a deviated septum so it's not as effective for me. But he goes out of his way to keep you as comfortable as possible. It's different than in California but well worth it. There is no way I could get this amount of work done at home due to price. Dr Victor has saved my teeth and I'm almost finished with catching up. One more visit in 6 months after adding one last needed implant this trip. But- at least I'm now at the point where I can be at a maintenance level (with exception of the one implant that is healing). I highly recommend!!!! I consider him very trustworthy and a friend now.