This corporation as a whole is the most unprofessional establishment I've ever seen. My boyfriend and I are both retired military. Now that we're out, we needed to find a dentist. He chose the Potranco location because it was close to the house. At first, he thought it was great so, I recommended it to my daughter. That was the worst mistake I've ever made. Using my Tricare, Delta Dental Plan she got Invisalign. We paid the uncovered balance ($2K) in full. They were great the first visit. Guess they had to in order to get our business and money. They ordered her molds and she got her first set of trays and that is where the greatness stopped. When she had to go back for her next set of trays, they tell her dentist is on vacation, then the excuse is he's out of town. Finally someone tells her he quit. I have to at some point get involved because they are giving her the run around and no one at the Potranco office seems to like to answer their phones, and they can't find her trays. She's 21 and I guess they think they can just give her the run around. After one call from me, the Potranco office tells me her trays were sent to the Stone Oak location. I then call the Stone Oak location and ask to speak to a supervisor. The lady I spoke to was very nice, and tells me the address labels were wrong, and my daughter's trays were returned. Not sure how this happened. She tells me they are reordering her trays and my daughter isn't the only on this happened to. I can only assume this is the truth. Her trays get ordered, but in order to get her trays she has to see a dentist. They scramble to find someone. At some point she starts going to Stone Oak. The dentist out there was great. My daughter's getting close to her last sets of trays, but her top teeth aren't turning. The dentist in Stone Oak tells her the first dentist in Potranco didn't file her teeth correctly. She files them some but they trays still aren't fitting. In fact my daughter's newest set of trays are hurting and don't fit. They are loose. My daughter calls last week to, and at first they tell her to make them fit. She was scheduled to have an appointment this week with her dentist, but what trying to see if she could get in sooner. This is when they tell her that her dentist has relocated to Lytle. My daughter asks when they were going to tell her since she has an appointment the following week. They tell her they expected her to drive to Lytle. I told my daughter we didn't contract based on a dentist, but by business and location. I'm furious. This isn't the way to do business, and if Dr. Dental is having trouble keeping dentists, they need to find her one locally. The supervisor tells her they have to 'get approval' to move her. Then they tell her that her dentist will be at the Potranco location this past Saturday and book her an appointment. A day later they call and say no, she'll be out of town. We've heard this excuse before. In 24 hours they now realize this dentist is not available after they told my daughter she would be and booked her an appointment. They finally book her an appointment at the Marbach office, her third location. Her appointment is at 9 am. She gets there early, and no one is there. The staff doesn't start pouring in until around 9. Like someone else stated, if you book an appointment at 9, then you need to be there early to be ready for your 9 am appointment. Time is money, and they get paid for their time, so why they think our time is invaluable is beyond me. Fortunately, this time, she got to see an orthodontist, who essentially tells her the first dentist didn't address the problems with her teeth. What about the second one. She didn't notice it either. She's essentially starting over, when she was supposed to be almost finished. As an consumer I would tell you to RUN, and go elsewhere with your money. read more