Dr. Renfrow was able to zero in on what the problem was with my eye after cataract surgery. He took…read moreextra care and even called to check in with me until my eye was better. I would highly recommend him to anybody.

I've had a very disappointing experience here. I left my glasses in the office during a visit, and…read morewhen I called shortly after, I was told they were not found and that the office did not have cameras to review. At my next appointment, I saw multiple cameras throughout the building, which was confusing and concerning. My glasses were never returned. I also requested my contact lens prescription several times over the past week so I could order replacement lenses. I provided my email each time, but I didn't receive anything until several days later after multiple follow-up calls. I'm sharing this to describe my experience: the inconsistent communication and lack of responsiveness made this process far more stressful than it needed to be. Based on what I experienced, I would recommend considering other eye care providers if you're looking for reliability and follow-through.

I hate the parking here, but that is not the fault of the business as it is in a business center…read more Optometrist was knowledgeable and attentive. Assistant in the front for some reason insisted on the delay in my service being my fault based on my response to the nature of my visit. It was more weird than rude. I just wanted contacts. I've been here many times so maybe it was just a simple mis understanding and she could be new. No harm, no foul. I'll be back.

Went to the Collierville Visionworks location. The doctors was great, very friendly and explained…read moremy eye care issue in a way that help me understand what was going on with my vision better than most other doctors I have seen in the past. However the tech were not a helpful, caring or concerned but was dismissive. I had to point out what my insurance covered twice before making my final selection. They did not properly make sure the glasses fitted after picking them up. I question the tint and scratch guard for my glass and was told that my prescription had them both. Less than 1 month a small crack in the lens, per the tech that way normal. Never able to see or notice tint and 9 months later the entire lens scratched up to wear my vision is blurred. I have glasses from 5-10 ago and none of them have any scratches or the amount that this pair I currently have does. I will never recommend any Visionwork location.

I have been going to O'Brien's for years to get my glasses. I went in recently because I was having…read moretrouble with my eyes. They were constantly leaking, and itching real bad. The doctor said my eyes had dry patches on them. This was causing me to produce constant tears. He called in a steroid eye drop and a lubricant. After about two weeks, my eyes started getting much better. I had a lot of trouble getting the eye drops that he recommended approved through my insurance company. You know how that goes! The doctor's assistant worked very hard to get the insurance company to approve them. She stayed on top of them and that's pretty rare. Overall, I was very happy with the outcome of the care provided. This is a nice place and they have a very good selection of frames. I highly recommend them if you need contacts or glasses. The office has always been nice and clean

These people don't answer the phone and do not return calls. The optometrists are good, but the…read moresupport staff are not.

I cannot give a 0 rating so that is why they have 1 Star. I went to Desoto Family Vision to have…read morean eye exam. I have been going there for years to see Dr. Alan Smith, who was a wonderful doctor. However, when I was at my appointment with the new Dr. Renfrow, I was asked to get my eyes dilated. I declined because I knew and stated that I didn't want to get the procedure done twice as I knew I needed to go back to the Retina Specialist. Dr. Renfrow said he really wanted to take a look at them and it comes with your exam. I told him I was in a hurry and could not do it that day, we walked to the front desk and ask the ladies to schedule me for a dilation only as it would not be an additional charge. I came back in 2 weeks on March 12, 2025. At the time of check in, I was told I had a co-pay and I said well I don't want to get it done because I can go wait until I go to the specialist. Then one lady said oh no, it comes with your annual exam. A couple of weeks later, I get a bill. I called the office and explained to them the situation. The office Manager, Jennifer, said she would get back to me when the doctor was back in the office Monday (4/7/25). She finally called me back the day after and said she spoke to Dr. Renfrow and disagrees with what I said and that "that is just that." I could not believe this. I admit was as a bit irate at this point. I asked to speak to the doctor and she refused saying he would not talk to me about this. They filed my medical insurance and I owe whatever was not paid. This is purely bait and switch. I told him and the ladies at the desk that I did not want to do the dilation there if I was going to see the specialist. And told them I did not want to do it if there was a charge. They assured me it was not. Now everyone has amnesia. And I am out almost $50 bucks for an appointment that was made a an incorrect location and that I could have made myself. I told him I did not need a referral. I told him who I had seen. When you are the patient you don't always understand what the process is and what/how they are charging you. they should have cleared up the matter on the front end and told me they were billing my medical insurance and not my optical. This could have been avoided and I would not be giving them this money for nothing. They told me one thing and did another. That is purely bad business. The sad part is everyone in that office knows it. Please make sure they are all on the same page when/if you go there. They obviously do NOT know the proper billing procedures or are trying to get over on people. I will fight this even though its small. There is no telling how many people they have pulled something like this on. I miss Dr. Smith!

After spending $170, I still have no contacts or glasses. I filled the script for my contacts and…read morethat was another $40 wasted. I am not even going to try filling the script for glasses. I used my insurance for the year and my own money as well as making 4 visits trying to get a correct prescription. All I can say is don't go here. It was the worst experience I have ever had with a doctor. If you do go, be sure you discuss all the charges up front. I only wanted an exam for contacts and got both and was told I had to pay it. Please, find another doctor!!

A great place, friendly and helpful staff, very knowledgeable and concerned about their patients,…read morewilling to go about and beyond expectations to accommodate you!!!!!