Wanted to discuss with you an innocent that occurred on 5/7/17 at your location in St. Francis, MN.
My Husband, my daughter and I left our home in Isanti MN to meet our Son and his wife from Zimmerman, for a blizzard around 8pm. Once we walked in we all ordered (1 extreme resses blizzard, 1 butter-finger, 1 Royal Brownie blizzard and 2 peanut buster parfait). I as I told the Trainee I was allergic to chocolate, I really didn't want anything but the ice cream and reeses pieces in my blizzard, hold everything else (since the pieces are candy coating and peanut butter). Had seen that she was a trainee and understandable. At this time a few other families came in and were waiting patiently. However a coworker came out from around the corner, and really snotty attitude "Next time someone orders this you need to ring it up as thins!!!" I can not believe this, the sweet girl trying to learn is treated in front of customers like this, and this could have waited until it either slowed down for the night, or during clean up, not in front of customers. I felt for the trainee. Then on top of it all or treats come out. Monica- comes out, hands me my blizzard, and yells and I mean yells, very rude so the whole store can hear "WE DO NOT MAKE THESE, YOU CAN NOT ORDER ONE OF THESE AGAIN, WE DO NOT DO THIS, OUR TRAINEE DIDNT KNOW WHEN SHE RUNG IT UP, (really then why did the other employee demand she ring it up a different way). YOU CAN NOT ORDER JUST A REESES PIECES BLIZZARD. The dad in back of line, whom we didn't know even was upset on how out family was being scolded he spoke up and said "Why not, looks like you just did it, why cant the customer be right and you make it again?". After all of this I will head down to Ham Lake from now on to go to DQ as I order this from them and never get treated or scolded like this. I will not walk foot into the location in St.Francis while Monica is working. The way she treated not only my family but also the trainee that day is excusable. Ham Lake never has a problem making this, if they did that would be fine if they let me know in a decent respectable way. Please let me know what steps your facility will be taking to insure other customers are not treated this way and also your employee's/trainee's are not treated like this.
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