From scheduling our estimate to the day the job was finished the communication was amazing. Even…read moremore amazing - my floors. They are absolutely gorgeous From my first call to get an estimate scheduled to the very last check in when the floors were completed they were professional and responsive. They arrived to start my floors when they said they would. The dust was kept to a minimum and my floors are gorgeous. Highly recommend!

I hired this company to refinish the hardwood floors in my home, which are approximately 100 years…read moreold. Justin initially assured me that this would not be a problem. Unfortunately, my overall experience fell short of professional expectations. Initial Concerns On the first day, the owner arrived with an employee to begin work. After briefly applying wood filler for a few minutes, the owner informed me he had to leave. Before departing, he stuck out his hand without saying anything. I shook it which he didn't expect. he then told me he needed the cash. This rubbed me the wrong way. The remaining employee then attempted to connect equipment by pulling wires from two 20-amp breakers without using proper tools, despite my offer to check for a higher-amp breaker. This lack of care and preparation was concerning but I allowed work to proceed. Workmanship and Preparation No thorough inspection of the floor was conducted prior to sanding. Protruding nails were not set, and the floor was not vacuumed or swept before sanding began. When I raised the issue of nail setting, the worker dismissed the concern, stating "it'll be fine." The edging crew that arrived two days later displayed highly unprofessional behavior. One worker shouted profanities loud enough to be heard throughout the neighborhood. Their work caused significant collateral damage, including scuffs and gouges on freshly painted drywall, dents in metal corner beads, a 4-inch hole in the wall, and numerous dirty handprints. Finish Quality While the floors initially looked good before staining and polyurethane, the final product was unsatisfactory. There appeared to be little or no vacuuming between coats, resulting in debris embedded in the finish. When I raised concerns, this was blamed on the lack of heat in the house--though this explanation did not account for the poor preparation and cleanliness. Additionally, the sanding work left extensive waviness throughout the floors, significantly diminishing the overall appearance. Resolution The owner acknowledged the large hole in the drywall and offered $100 off the total price. While appreciated, this did not address the broader issues with quality and professionalism. Areas for Improvement This company needs to significantly improve in the following areas: * Professionalism and communication with clients * Attention to detail and proper preparation before sanding * Care to prevent damage to walls, trim, and other surfaces * Improved sanding technique to avoid floor waviness * Thorough cleaning between stain and polyurethane applications Final Impression Justin was courteous, but based on my experience, I cannot recommend this company without significant improvements to its professionalism, workmanship, and quality control.

Good job, the technician was professional and personable, the quote was accurate. I would most…read moredefinitely use them again.

Mike and his team are great and stayed in contact throughout the entire project! Will be sure to…read moreuse them for future projects

I was looking for a cleaning service at the last minute because I just moved in and I wanted to…read moredeep clean the entire home. But I ended up hurting my shoulder while moving. This kind and patient woman showed up a couple of hours later and went straight to work. I REALLY REALLY APPRECIATE this cleaner coming on a Sunday evening on short notice. The other cleaning services I contacted weren't available until Thursday or Friday. Again THANK YOU!

Cleaned our home, very thoroughly cleaned everything and eager to help. Did very good job. We will…read morecontinue to use her biweekly.

Still working with them, satisfied with their work ethic. I had a big job and it will take a few…read moredays.

Good communication, fast response time, fast scheduling time, prompt arrival, quick work time,…read morefriendly, reasonable pricing, overall great value!

Friendly competent technician solved our problem with an electric combination lock. The lock was…read morefixed in minutes. The technician was in the area and arrived within 20 minutes. I would certainly use them again for any lock needs.

Best experience ever! I only wish I could give Russell 20 stars. Russell went above and beyond to…read morehelp my family ! He came same day with a lock change emergency and also called me back at the exact time he said he would to let me know when he would arrive. His ETA was spot on! . Best experience ever I highly recommend !

My sister was in a tough spot and needed to move out of her house and sell it. Years and years of…read moreaccumulated "stuff" was all over the house, in a 5ft height basement, a storage shed, and a two-car garage. Then there was her antique furniture that had great sentimental value. She was very emotional and was completely overwhelmed. I checked Yelp for a Moving company in Syracuse and ran across First Class Moving and Removal, as we not only needed her belongings moved to a storage unit, but needed all the junk-type stuff taken to the dump. I saw a picture of Shaun and his crew next to a meticulously blanket-covered and wrapped piece of furniture and immediately felt this was a company that truly CARED about people's things and was willing to demonstrate that instead of just making idle boasts. I spoke with Shaun on the phone (I was orchestrating this whole thing from California) and found him to be professional, courteous, and understanding of the need for a kind and helpful approach to this very emotionally charged situation. My sister is elderly and since I couldn't be there in person to oversee the packing and move, I had to rely on trusting my gut from not much more than a few phone calls and texts to get this started. Long story short, Shaun and his crewmember did a FANTASTIC job on all levels. The furniture was completely blanketed and wrapped, the items that were not quite packed were taken care of, and ALL the junk went quickly to the dump. They took pics of the whole process, the packed truck, and the filled storage unit, keeping me updated all along the way. My sister felt safe, supported, and acknowledged. The price was exceptional for what they had to do. They moved quickly to keep the time down and didn't even take a break until it was all done. THIS IS AN EXCEPTIONAL YOUND BUSINESS and I would recommend them to anyone. This level of professionalism, integrity, and above all, caring is beyond rare. This young man and his company will go far. I can't recommend them enough.

First Class lived up to its name. The crew was efficient, careful, and polite. We were not sure…read morewhere every item belonged and every one of them stayed flexible while we made decisions and occasionally changed our minds. I am very pleased and gladly recommend them to anyone who needs a mover.

I've had the pleasure of Joe and Heather taking care of our lawn here in Galeville for the past 3…read moreyears. I enjoy the fact that they are a smaller operation, and as a result of that can offer more personalized service, in my opinion. For the past 3 years running, they have provided regular lawn service, including mowing and weed whacking. They also helped adjust the mowing schedule to work around my lawn aeration and reseeding this past summer. Also they've done a couple of other specialized things for me, most recently including a tree removal. Fall of 2025, they offered snow removal in addition to the lawn service. Based on the weather so far this year, I've gotten lucky. They have been here multiple times, plowing my driveway in spite of some special needs. ( Curb stones, anyone?). I needed an emergency plow during one of the December snowstorms, when my mother was taking to the hospital. Joe literally was in my driveway less than 10 minutes after I called to make sure that I was able to get out and get to the hospital. Can't say enough good things. Is it the cheapest service in the area? No (with an asterisk*). It's a little bit more than what you pay a larger company, emphasis on the little, but in my opinion, I'm getting much more personalized service. For the fall / winter of 2025 2026, they've added plowing to their resume. It's the first year, so sometimes growing pains might be expected. With the heavier snowfall this year, more than once they've been to my residence multiple times in a single day to plow my driveway out. In short, I'm very very pleased with the job that they're doing, Sun or snow. (Apologies for any typos, large hands on a small cell phone keyboard, lol) A satisfied customer in Galeville

This is our second year with H&J and we are happy with our decision to go with them. They are local…read moreand don't contract out like our previous company. We appreciate the extra communication this year with the emails when the driveway has been plowed. With all of the snow we have had this year they've been reliable and we've always had the driveway taken care of.

Terrific! Kind, thorough, fast AND a gentleman! Most knowledgeable workman, artisan I ever met!…read more I even learned a lot!

I was very pleased with Kyle's service. He was able to come earlier, was very considerate of…read moreworking in my home, made sure he got everything right with the dishwasher installation, took away all the packaging, and even vacuumed the floor. I would be glad to use Kyle again.