I went in today to have a medical form for a class 4 drivers license completed. The exam took…read moreperhaps two minutes, and cost $125... this likely was the biggest wrip-off of the year! But oh yes, they said they would fax the forms in to ICBC for me.

We checked last night to see what hours they are open and the web said 8:00. So we woke up early…read moreand got here at 7:20 to line up. Shortly after a woman came out and said that last night at 9:30 they decided to open today at 9:30. There was not even a note on the door. I asked if we could sign in now and come back and was told no. I know that for Canadian citizens medical care is cheap, but if this is acceptable I have to reconsider my admiration for their system.

I have experienced the best of medical care at Cook Street Clinic from an exceptionally fine and…read morehighly professional family care physician - Dr. James Felix. Dr. Felix takes his time to listen to my health issues, explains his recommended course of treatment and is also well versed in holistic medicine. For example, when having difficulties in sleeping, he recommended taking magnesium, an over the counter purchase at PharmaSave. This has worked very well for me. The office is extremely well run by skilled MOAs named Nesha and Maddison. They respond to emails within the hour and also in receiving and sending faxes. Nesha and Maddison are cheerful, highly accommodating to one's requests and most helpful with their clients. This clinic is the best run and most professional in all of Victoria. I highly recommend their services to all and sundry.

Came here for last minute travel Covid rapid test. I was able to walk in and get swabbed but next…read moretime I'll make an appointment for peace of mind. They do rapid (30 minute) and PCR (48 hr). Staff that I met were kind and friendly.

The clinic is great. I love the clinic but I just spoke to a receptionist on the phone who was…read moreextremely rude. I feel like the receptionist could have done a way better job. Maybe she is burnt out or tired. I am not sure. I don't want to make excuses for the receptionist. I just found her to be rude and I was hurt and upset.

Dr. How really cares about his patients. He treats what he can and refers to specialists as needed…read more He's a great listener, too.

Very unprofessional at the front desk. I've watched them be downright abusive to patients (a.k.a…read more customers) for over 2 years. Not only are they abusive to people, they have lost documents and not sent off documents as requested. Abusive and incompetent. Avoid this clinic.

Despite it being the busiest day of the week with only two staff on duty, Renee handled everything…read moreefficiently and remained kind and polite throughout. Thank you Renee! - JT

Great staff but not so great attention to detail. They hardly ever have the bathroom stocked with…read moretoilet paper so if you plan to leave a sample: ask for extra sticks to scoop it off because they won't have toilet paper stocked 99 percent of the time

Expect to be disgusted. I signed up for a program at the downtown Victoria location in 2018, I am…read morestill bothered by their behaviour so it should be shared with others. I had an unusual personal situation going on that I will not get into/it's not relevant to their business. The point is: the Dr. Bernstein staff shared my personal information with strangers who inquired about me. The front end staff, the staff in the back (some are nurses) and even the GP who worked there! When I found out what they were doing, I cancelled my program. They did not deny sharing my personal information with others who asked - I was disgusted with the lack of professionalism and complete lack of privacy from all the staff at the Victoria location (on Gordon St downtown). The GP had the gaul to change the topic of our first (and only meeting) to her 'agenda' which had NOTHING to do with the Bernstein program, she instead made it personal obviously sharing information that was not relevant about the services I had paid and signed up for. Disgraceful. She even at one point asked me why I didn't just join Jenny Craig? It's cheaper - so if I only wanted to lose a bit of weight, why not use that program instead? She then segued back to my personal information which again, had nothing to do with the program that they took money for. I am only sorry I didn't go to Jenny Craig instead. Do NOT expect your information to be protected, and when I found out what they had been doing, I cancelled and guess what? They made sure to pro-rate what I had paid so of course it was still very profitable for them. They should have given me a 100% refund and apologized but of course did not. This behaviour from a business run by a physician. Incredibly disappointing, expensive, and Horrific abuse of my personal information.