1. Downtown Medical Centre

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Victoria, BC

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Downtown Medical Centre

4.3 (6 reviews)

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Burnside Family Medical Clinic

Burnside Family Medical Clinic

3.0(9 reviews)
3.4 km

Excellent clinic but the receptionists are incredibly rude…read more I'm sure it must be fatiguing to have to answer the same questions multiple times, but that's their job. It's not as if they have much else to do. They don't make appointments, and pretty much everything you need to know about physician schedules is on the website. All the receptionists need to do is take information, and find the files and provide them to the physician when the patient arrives. It's not rocket science and if you don't like your job, find something else to do. Here's the thing, people are only at a medical clinic when they don't feel well. We're not at our best. Not only that, but we don't have the sentient ability to understand the in and outs of how a medical clinic works, because we're not in one everyday. It would certainly behoove the staff of this Clinic to remember to summon up a little bit of empathy and compassion when dealing with the public. I think the staff should remember that they're in a very fortunate position, being sellers in a seller's market. If the availability of Physicians and Clinics ever improves in this province, it's going to take a lot more than being able to alphabetize files and answer the phone in order to keep a job in a medical clinic. They might have to develop some interpersonal skills, too.

Came here for last minute travel Covid rapid test. I was able to walk in and get swabbed but next…read moretime I'll make an appointment for peace of mind. They do rapid (30 minute) and PCR (48 hr). Staff that I met were kind and friendly.

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Burnside Family Medical Clinic

Bernstein S K Health & Diet Clinic

Bernstein S K Health & Diet Clinic

1.0(1 review)
0.0 km

Expect to be disgusted. I signed up for a program at the downtown Victoria location in 2018, I am…read morestill bothered by their behaviour so it should be shared with others. I had an unusual personal situation going on that I will not get into/it's not relevant to their business. The point is: the Dr. Bernstein staff shared my personal information with strangers who inquired about me. The front end staff, the staff in the back (some are nurses) and even the GP who worked there! When I found out what they were doing, I cancelled my program. They did not deny sharing my personal information with others who asked - I was disgusted with the lack of professionalism and complete lack of privacy from all the staff at the Victoria location (on Gordon St downtown). The GP had the gaul to change the topic of our first (and only meeting) to her 'agenda' which had NOTHING to do with the Bernstein program, she instead made it personal obviously sharing information that was not relevant about the services I had paid and signed up for. Disgraceful. She even at one point asked me why I didn't just join Jenny Craig? It's cheaper - so if I only wanted to lose a bit of weight, why not use that program instead? She then segued back to my personal information which again, had nothing to do with the program that they took money for. I am only sorry I didn't go to Jenny Craig instead. Do NOT expect your information to be protected, and when I found out what they had been doing, I cancelled and guess what? They made sure to pro-rate what I had paid so of course it was still very profitable for them. They should have given me a 100% refund and apologized but of course did not. This behaviour from a business run by a physician. Incredibly disappointing, expensive, and Horrific abuse of my personal information.

Downtown Medical Centre - medcenters - Updated October 2026

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