Interesting speakeasy/dancehall/gamehall decor, but confusing. Hard to tell what they were trying to do with the concept. Music selection was weird, all over the place from different eras, though maybe it was just an "easy-going fun" playlist on Spotify. We were seated in the back of the restaurant for some reason, even though there were tables in the main area.
I ordered a lobster mac and cheese, but the server kept saying lobster bisque. Asked me if I wanted a cup or a bowl, which wasn't an option for the lobster mac on the menu, so to confirm, I asked "this is the lobster mac and cheese right?" and he says "yeah, the lobster bisque." I gave him the benefit of the doubt and chalked it up to the music just being loud, and bisque is usually good, so if he charges me for a bisque and I get a bisque, no big deal.
It took forever to get our food. When it was finally brought out, the server said "here's your lobster mac and cheese" when he placed it in front of me. I was actually handed the bisque, or something they call a bisque, but it really was a thick, gelatinous concoction with what seemed to be shredded imitation crab in it. No macaroni at all. I took a few bites because I was so hungry but it was just so terrible to the point where I had a headache all day. Super sweet and super starchy.
Two others with me had gotten burgers. Both orders were mixed up and one didn't even get fries--the server didn't even wait to see if they had everything they needed or if he had even placed the right orders in front of the right person (he hadn't). One of the burgers was a gradient of rareness, being charred on one end and then decreasingly cooked as you progressed to the other end until it was rare. We joked that maybe the party was cooked on its side and rolled around. One burger also had an egg put into it that actually should have gone into the other.
We weren't checked on until the others with me had just finished their food, and by then we just wanted to be out of there. We asked for the checks and I told the server I was actually handed the bisque. I should have just asked him to charge me for that (it was $8 vs the mac being $14) because I didn't want anything else from there.
He apologized for the mix-up, he had keyed it in as a bisque, said they got a new chef recently, and in less than 5 minutes brought out a very small box of what he said was the lobster mac and cheese. New chef or not, the service was still awful, and I get everyone has bad days so I tried to be nice by not making a big deal of it.
Despite "having keyed the order in as a bisque," however, I was still charged the full price for the mac and cheese. I should have just walked out. read more