I had a disappointing and emotionally distressing experience at Downey Veterinary Hospital that I believe others should be aware of. My pet was seen multiple times and received blood work, a key screen, IG parasite panel, an ultrasound, and fluids with vitamin B complex for hydration support. Dr. Anna De Villa was caring and ultimately referred me to a specialist when she felt she could no longer help which I appreciated. She advised me to request all medical records. I asked for the records on Friday morning, and the front desk staff assured me they would be emailed within 24-48 hours. By Tuesday evening, nothing had been sent, and my pet's condition had worsened. I had to take him to the emergency room, where the staff urgently needed his medical records. I returned to the clinic and, desperate, asked for them again and explained the emergency. As I was leaving, one of the front desk staff who identified herself as Dr. Anna's mother stopped at the exit door, visibly upset about the tone I had used when requesting the records from Dr. Anna. She emphasized again that Dr. Anna is her daughter and Dr. De Villa is her husband and seemed more concerned about how I spoke than the fact that my dog was critically ill. I told her, "I don't understand why you're stopping me right now my pet is in the car, waiting to go to the ER." Her response shocked me: "Then let's go to your car." She followed me from the clinic door all the way to my vehicle, as though this confrontation was more urgent than the medical emergency at hand. It was completely inappropriate and honestly felt surreal. That moment made it painfully clear where the clinic's priorities were and it wasn't with the well-being of my pet. Pet emergencies should never be delayed because of miscommunication or personal bias. I sincerely hope they reflect and improve their professionalism and urgency in future situations. No pet owner should ever have to go through this. read more

After several years with them we decided it was time to find another Vet clinic to take care of our pets. This place WAS good for the beginning stages just the basics .BUT BEWARE NEW CUSTOMERS YOU DO NEED TO MAKE SURE YOU ASK FOR AN ESTIMATE DONT GO IN BLINDLY THEY Love to sneak In EXTREMELY Expensive unnecessary and stressful Labs/Treatments for your PETS. YOU CAN DEFINITELY SAY NO TO ANYTHING THAT SEEMS EXPENSIVE AND UNNECESSARILY. ALSO if you got bigger PETS go somewhere else the vet techs assistant HERE aren't good at handling bigger PETS. the vet assistants here ARE TOO USE TO ONLY HANDLING SMALL Pets. If you know your Pet doesn't do well with strangers Go somewhere else don't stress them out coming here. One bad experience was enough for US. Also becareful being late here even by a minute they will make you reschedule or make you pay an extra 35 late fee on top of whole visit and everything thing else. Have witnessed this before with other clients and It is always awkward to witness this happen. make sure you get to the appointment 10mins early to avoid that and you do also need to call to have them open the door For you. keep that in mind Coming here give yourself plenty of time to park and drive into the parking lot. traffic gets heavy on Brookhurst especially when the kids get out of the high school. service here isn't the worst but Definitely needs improvement Especially some of the exam rooms they feel more like large closets them actual rooms. They definitely seemed more comfortable and equipped more for cats than they seem for other pets. read more

I've taken my dogs here for a few years now & always have a good experience. My daughter also recently started taking her cat here after having a bad experience somewhere else. They have affordable prices & the staff is always nice. read more

I've had nothing but great customer service here. I take all my pets here, from spay/neuter, annual checkups and even unfortunately putting 2 of our babies down. Both Drs. are sweet and honest. read more

Downey Veterinary Hospital - Veterinarians Near Me - Downey, California

It's pricey but I do recommend Doctor explained everything and staff is very nice and professional And the wait wasn't long at at all and you can go inside with your pet read more

Dr. Raymond is an excellent vet and amazingly supportive person. He truly cares about his furry patients and their parents. He always makes you feel everything will be alright when encountered with any unexpected concerns and repeating pup situations. He always has a smile. The staff is always professional, friendly and patient. Downey Vet Hospital is a great place to visit and have your furry kids taken care of. read more

People all courteous and Dr. Raymond great and helpful. Long wait but ended up being with it. Will continue to go back.

This place is the worst. Weird policy's we can't take you right now appointments only. But nobody in the place. "However we can babysit your dog at 75$/h and call you when we are done" uhh my dog is not a car and we are not at the mechanic. I replied. Save yourself some real BS and just go down the street. They are smarter, cheaper and way more honest. read more

DO NOT COME HERE. The vet is a jerk. Who is incompetent. When having a conversation with the patient do not laugh or be sarcastic when answering questions. They prescribed an EXPIRED medication that ended up causing deafness in my dogs ear!!!!!! DO NOT COME HERE!! read more

Downey Veterinary Hospital - Expired medication !!! (They did not care) - Veterinarians Near Me - Downey, California

Downey Veterinarian Hospital is the best. Took my 11 year old Doxie-Beagle Herschel because he injured his back. Dr. Raymond and his team were the best. Herschel know is all better read more

Downey Veterinary Hospital - Herschel resting today, and barking every time the house cracks - Veterinarians Near Me - Downey, California

People are friendly and helpful, very nice people work there, thank you Doctor Raymond DeVilla

Best Veterinary is Dr. Raymond ! He cares enough to take the time to show you and explain to you everything. If you have any questions he addresses them. On a side not, personally I appreciate his humor. When he sees the stress and worry in my eyes and makes a joke it really helps lighten my heart. They have an app that allows you to collect reward points for a free nail trim, 10% off a visit, and a free visit! It definitely helps and comes in handy. The app also allows you to set , confirm and cancel appointments. It allows you to set your pet(s) profiles up as well. It shows you the medical records for each pet. I've been to so many veterinary offices in and around Downey. I've had X-rays done at pico Rivera animal hospital and none of the doctors be able to tell me what they are looking at! Just trying to get more $$ out of me to send them out for an additional $200-$370! Not Dr. Raymond ! He will show you and tell you exactly what is and isn't there. I couldn't be more grateful for him and the staff. My experiences here have been excellent. I recommend you give them a chance. Save money, earn rewards, get quality and professional help for your fur baby. read more

Downey Veterinary Hospital - After Nala meows visit feeling much better after being handled with care by Dr. Raymond and staff! Got fluids and vitamins. - Veterinarians Near Me - Downey, California

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**Subject: Disappointment with Recent Service at Downey Veterinary Hospital. I am writing to express my deep disappointment with the level of customer service I received at this hospital on November 20, 2024. Despite being a loyal customer for the past three years, my recent experience was unacceptable and deeply concerning. On November 20, 2024, my husband and I brought our dog, Moka, for her regular vaccinations. Shortly after we returned home, we noticed that Moka's face was swelling. I immediately contacted your office, only to be told that you were about to close for lunch and could not wait for us to return. Instead, we were advised to seek emergency care elsewhere or wait until you reopened at 2:00 PM, though it was clearly stated that waiting was not recommended due to the severity of Moka's reaction. This response left us feeling helpless and extremely worried about Moka's well-being. Ultimately, we had no choice but to seek help from another veterinary clinic due to Moka's adverse reaction to the vaccines administered at your hospital. Furthermore, your staff's assertion that they were not responsible for any consequences added to our distress. We have always valued the care our pets have received at your clinic, including the first litter of ten puppies from Moka and our other three dogs. However, the lack of communication regarding Moka's condition and the dismissive attitude of your staff were extremely disappointing. This incident has severely affected our trust and confidence in your services. It's really disheartening to feel like the care and compassion you expect are absent, especially from those who are supposed to look after our beloved pets. Unfortunately, sometimes the business side of things can overshadow the human (and animal) element. I hope this review drives home the point that there is more to pet care than just following rules--it's also about empathy and genuine concern. I hope that management will address these issues promptly to prevent similar situations in the future. A higher standard of care and better communication are essential for ensuring the health and safety of pets in your care. Additionally, I would like to urge fellow pet owners to thoroughly research and consider their choices carefully when selecting a veterinary clinic. The well-being of our pets is paramount, and it's vital to find a place that values their health and safety above all else. Your experiences may differ, but transparency, empathy, and professionalism should be non-negotiable standards in any pet care provider. read more

Our dog Max had an operation here recently and we were so pleased to have found this vet office. This is the classic old school vet that you trust with modern efficiency. Doctor and staff called me with updates and explained everything thoroughly and with very good bedside manner. Max is still in recovery but he is doing great and we will be proud to bring him back in the future for more visits. Protect your pets, people! Give them the best. Thanks Downey Vet! read more

So it's hard to find a good vet these days. And although sometimes they can't always see me on the fly, I really appreciate Dr. Raymond and his staff. I have senior doggies and they can be very high maintenance sometimes. Dr. Raymond always explains to me what is going on when one of them has issues and although the veterinary services are not cheap, I feel the extra money is worth it--because I know my dogs are in good hands. read more

Got my kitten neuter here, and they even followed up by calling to see how he was doing the next day. Love this hospital!!!! read more

Downey Veterinary Hospital - My kitty in the cone of shame lol - Veterinarians Near Me - Downey, California

Called to see if they can see my puppy for a sick visit and thankfully there was a cancelation. I got there and there was little to no wait. Emily and pinky where the absolute best. The dr and his assistant where amazing as well. I came in because Duke was sick but the dr answered all the questions I had re his feeding. I didn't feel rushed at all! He even got some shots he was missing! YOU GUYS ARE THE BEST! read more

Downey Veterinary Hospital - Duke at the vet - Veterinarians Near Me - Downey, California

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We finally found a Vet that cares. After going to Pico Rivera Animal Hospital for years since she was a pup, we grew tired of the inflated prices and the lack of care my dog received. Dr. Raymond and his staff are so caring and professional. They are all so friendly. I love the fact that Dr. Raymond takes the time to listen and doesn't rush you out. He is the only doctor there, which makes him really get to know your pet and follow through with their care. Unlike Pico Rivera, where you could never see the same doctor due to the ever changing staff. Dr. Raymond performed surgery on my dog, and she recovered really well. She is about 14 years old and is doing better than ever!!! I'm so glad we finally made the switch to Downey Vet they are the BEST!!! Roxy says, "Thank you!" read more

Thank you guys so much. All the staff was very kind and helpful with Richie helped him and explained everything that was going on. Don't hesitate to ask them questions and if your in a financial bind they offer a program called care credit which helps cover costly treatments. The Vet (Dr. Carlo Tanguinod) was so kind and helpful and gave solutions and alternate solutions. He explains what they're going to do and he make sure to call you and inform your pet if they stay overnight of their condition. This is a must go to vet. Thank you guys so much again. To all the staff at Downey Veterinary Hospital. Sincerely, Gilbert, Jamie and Richi read more

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find another vet for your pet. very rude staff. i've been taking my dog their for years but post covid, something changed. staff was rude and unprofessional attitude towards customers , especially customers who question some of their ridiculous policies. read more

Again I had the misfortune of experiencing how insufficient the office staff at this Veterinary hospital are. I had my dog receive treatment since October 2019, I thought I'd give it a chance being that Dr. R. Villa was there now. Recently, as I was again attempting to refill a medication my dog needs for his heart, the online ped meds company I was buying from called DVH to get prescription and AGAIN the office staff told them they had no record of my dog been seen there. I spent about $600 on bloodwork, consultations and treatment and that's what they come up with!? Unacceptable! read more

You have to call a couple of times but when you get through, the receptionist or nurse was very polite, informative, and courteous! She made me feel ease when booking my dog's next appointment! Looking forward to seeing how the rest of this visit will go read more

Thank you so much helping our dogs live a better life. Thank you through the years. Happy Holidays and a Happy New Years. From the Khan family. Much love from Mimi and Cuddles. read more

Let's keep it real I am totally the cliché 42-year-old spinster woman with no kids obsessed with her animals . Even though it's not a cat , I do love my dog like if she's was my kid. So of course when it comes to my animals dramatic Crystal comes out in TruForm. Me in a vet with my dog is better than daytime television trust ! I love this place from start to finish. The staff is so warm and friendly. They really love the name of my dog #SugarBooger which is clearly a sign of good taste. #Obviously ! Immediately after the first appointment I come home to a beautiful card welcoming me to the family. I felt so safe leaving my beautiful baby with them. After surgery they give you the cutest little care package to go home with .Trying to figure out my schedule for my follow up appointment they were glad to work around what timeslots were most important for me. Anything before or after Wendy Williams please . I literally was so caught up in the excitement of my dog being out of surgery and on her way home that I walked out without the cone for my dogs head. Of Course I didn't realize it till I got home. I know this isn't a service that they do for everybody but they did do it for me.I am forever grateful!!!!!Yes Xavier came all the way to my house and dropped off the cone literally came into my house went upstairs and put it on my dog! I literally screamed to him and his sister that I love them!! 1 out of 10 I give them 1000 all the way . Just putting me at ease in such a stressful time is everything!!!!!! Thank you to everybody who helped take care #SugarBooger . What a loving and good looking staff staff read more

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Just finished Dr visit which was very organized! Everyone was so friendly and informative like always. They have more assistance helping out it seems to make the experience flow smoothly. Thank you to the entire team! read more

I drive from OC to take my dog here. Everyone is helpful and polite. Char, front desk, Alo tech. Adam assistant. I have been to other vets and none come close to this place. read more

Downey Veterinary Hospital - Veterinarians Near Me - Downey, California

Have called multiple times today last Friday. And nothing all calls are recorded and choices are either internet or leave a message. The customer/patient service is terrible prices have gone up and up and up and the quality of care and service mediocre. Luckily there are veterinarians around ... after 20 plus years. It's time to go somewhere else. P.D all the good reviews are sketchy!!seams to me friends of the staff!! read more

AMAZING PLACE. Dr Ray is the new doctor here . Downey is so lucky to have him be here. I have to drive 1 1/2 but since I don't have good honest vets in the San Gabriel Valley I have to follow him here . prices are fair , he is straight to the point and very intelligent. He was our vet for 5 years at a different clinic. read more

If you care about your pet don't come here cause they don't. Came here with a cut eye on my dog and I was told to go somewhere else. They said they are backlogged 2 months!? Really a hospital? What a joke. read more

I bring my two dogs here & always receive the best care possible. They offer like discounts & rewards but I always forget to claim them .. it's okay thought it's just nice that they offer nail trims, etc. read more

most amazing vet ever!! Dr. Raymond really made our visit extra special. we had a bad experience with a current vet and were scared of the transition. the staff in front was amazing as well as the dr!! and as an added bonus they sent us a card through the mail.this was above and beyond expectations. and to add, Dr. Raymond made sure he answered any questions i had. we are really happy to go back!!! read more

Downey Veterinary Hospital - Veterinarians Near Me - Downey, California

I had a similar experience to another reviewer who took her dog in for an anal gland expression. It's 30 dollars for visit now and 15 for expression so I paid a total of 45 dollars for that. The worst part is, i didn't even know they were charging me that much. I always take my dog here, and the aids tend to be helpful, but I can't say they're upfront about the charges they bill you for. Seems highly unfair to just to charge you for all these things and they don't tell you what for. I always have to double check and ask what I'm being charged for. I don't appreciate them overcharging their patrons. This is the second time they are unfair with their pricing so I definitely will be looking for another vet. read more

I was going to Primary Care vet in Long Beach and was hesitant to change the vet on my dog but boy am I glad I did. After a horrible experience at that vet I came here. Omg it was like night and day!!! They took care of my dog so well! My 3 lb chihuahua wasn't walking and the other vet didn't take care of it. He basically told me he didn't know why he wasn't walking. He had a slipped disc that the other vet missed! I had made the other vet send the X-rays over to Downey vet and Dr. Devilla was able to see that from the same X-rays they had taken at primary care. I am so grateful for this place! I just adopted a new pup and this will be her new vet! read more

This review is for CHAR TAGUINOD the "PRACTICE MANAGER" We have been seeing Dr.Raymond for over 10 years now. He is absolutely the most caring and loving veterinarian we know. We currently live in Chino hills and make the drive to Downey for our dog Princess just to see Dr. Raymond for any issues. During our visit yesterday I spoke to Gabby who is always very helpful. Gabby took in my dog Princess and shortly after I got a call from Dr.T not Dr. Raymond because he was in surgery... Dr.T then started giving me a diagnostic and said my dog would be released shortly to wait outside. I waited an hour and a half after speaking to Dr.T and decided to call the office for an update. Char T. The "Practice Manager" answer and gave me details but also said my dog was scheduled for a drop off "we will call you when she's ready you don't have to wait here" I was aware of my drop off appointment just FYI - I kindly explained to her that Dr.T told me to wait that Princess will be released shortly- I also told her I live in Chino hills therefore I didn't want to leave since Dr. T said my dog Princess was going to be release shortly. She placed me on a brief hold and then said okay we will get her ready for release and call you back. At this time Char T. the "Practice Manager" forgot to hang up the phone.... she instantly started to converse with her co worker and started calling me a DUMBASS for driving from Chino Hills to Downey. She continued to call me a dumbass and said why don't I go to another veterinarian there's plenty around Walnut, West Covina and continued naming other cities around "why the fuck would you come all the way to Downey" go somewhere else!! The other co worker also kept laughing and kept saying what a dumbass!! At this point I couldn't believe what I was listening to! I even said out loud I can hear you! But she obviously couldn't hear me. I then hanged up as I couldn't bare to continue to hear her! I called back and Char T. answered again i asked for her name which she lied said her name was Norma and didn't identify herself as the practice manager after I told her I heard EVERYTHING you said about me. Her tone of voice and demeanor quickly changed and started to apologize at this point I really thought I was speaking to their receptionist I had no idea she was the practice manager. I am APPALLED!! Char T. you should be happy that your place of work still has business during these uncertain times! There is no excuse for your actions! You are clearly unfit for your position! And yes I will gladly take my business elsewhere! Dr.Raymond I hope you see this and know what kind of poor customer service and management you have. read more

On 02/19/2018, I came home in the afternoon to find my 15 year old dog, Tucker, in bad condition. Tucker had been diagnosed with cancer two years before, and had been steadily declining. His regular vet was not available, and I knew it was time to say goodbye to Tucker. I had passed by the Downey Veterinary Hospital many times on my morning runs, but had never needed to use them. I decided to give them a call and see if they could possible get us in to have him put down. I called the office, and the receptionist was extremely kind and understanding, and said to bring him in right away, and that they would take us back as soon as we got there. When my boyfriend and I arrived at the office and gave our name, the receptionist called the back and said, "Code Angel". Within a few moments, a vet tech came out and ushered us to the back into an exam room. Thirty minutes later, we had said goodbye to our very dear friend and family member, Tucker. It was a beautiful, peaceful passing. I just want to emphasize that we were not clients of Downey Veterinary Hospital. They didn't know me, or my dog. Yet, they took us right in, and treated us with compassion and care during the most difficult time that a pet owner has to face. They treated Tucker as if he were a familiar friend during his last moments, and I will never forget that. They didn't have to be so kind, and yet they were. If I lived closer to them, I would continue to to use them for my other dogs. read more

I definitely do not recommend. At Downey Vet, they are more about quantity($$$) over quality. I can understand being busy, but there becomes a point where it is just ridiculous. It's a 2 month backup to book a normal checkup or even yearly shots. Worse then that, they do not set aside any openings for actual emergencies. When you call for an emergency, they just tell you to go elsewhere. They don't both even asking who your pet is or the issue. What is the point of having a primary vet if they are just going to send you away when you actually need them? And this is not an isolated incident, I've been through the same situation three separate times. Save yourself the frustration and find another primary that is more focused on the animals and not solely on the turnover aka money. read more

Dr. Raymond has treated all of our pets for over 19 years where he was previously in the city of La Puente. When I found out he was leaving I was in disbelief. Recently I decided to drive further out to Downey and know that my pets are in good hands. He has compassion, funny, and such a good personality. He is honest and cares. Thank you Dr. Raymond for all you do. read more

two months ago my mom called the downey veterinary hospital to see if they could see my dog. my mom said "i think my dog was dying" and she was told that they can see her friday (it was tuesday) my family and i have been going to this veterinary hospital for my dog since we had gotten her over 10 years ago.... it would be one thing if we had called on a whim but to be told this when the doctors there knew her was a very disappointing thing to hear read more

Took both of my pups here today and this is still hands down the best vet I've been to. They answered all the questions I had regarding my new puppy and my chihuahua. Staff is very friendly and the Doctor thoroughly explained every little detail about my pets. Highly recommend because they show that your pets health is a priority. Thank you to the whole team at the Downey Veterinary Hospital :) read more

Lost my beautiful Golden Retriever, it was difficult. The people at Downey were great. They expressed their Condolences both verbally and with a card. My 5 stars is for how respectful they were. We decided to have her cremated and at no point did I feel like they were just trying to sell me on something. Thank you Downey Veterinary Hospital. My first time there and a new place for our other pups to start going to read more