I have used this PO several times recently after getting thoroughly cheesed off with the slow and…read moreinefficient service at Downend PO. The staff at Mangotsfield are friendly, PROFESSIONAL and quick (Downend, take note). This is now my permanent local PO of choice! Only slight negative, which isn't the PO's fault, is that on street parking can be a little difficult at peak times.

Before my last holiday I was unusually sensible and took out a Post Office credit card which…read moreoffered 0% charges on using your card abroad. Perfect! Or so I thought. When I came back to the UK and back to the bill I knew I wanted rid of it as quickly as possible. So I called customer's services who told me I couldn't pay over the phone. I registered for online banking to be told I couldn't pay that way either. So I took my partied out self to my local Post Office on Northgate Street. This site has the same annoying ticket system as Argos has; 'Number 112 to cashier number 4 please'. This needlessly complicated system means that you have select your 'purpose' at the front of the shop, you're given a number and then you wait to be called. This meant that some people had number 1, others had number 204. I had number 801. Strangely this meant that I jumped to the front of the queue. I said to the girl that I wanted to pay my credit card bill. 'Oh you can't do that here.' I explained that I was given my ticket by a man at the front of the shop and told me I could pay my credit card bill here. 'Oh your credit card bill? Yes that's fine. Sorry I wasn't listening.' Great. After much faffing from both parties, it turned out I couldn't pay off the balance without my statement which I'd left on my bedside table. Overall - a terrible experience.

So they've closed near enough every other Post Office around Bath and expanded this monstrosity. I…read moreused to deliberately avoid this one - if I was posting a package to a lucky eBay winner or something - and use one of the small shops that would have a queue of only a few people at lunchtime. After all, I just want to get in, do my thing and get out again. Now that there is this central hub, there's no avoiding going here if you've something urgent to post, which also means that everyone and their mum is there trying to do the same thing. What's more, you now have to remember to get a bloody ticket and wait an age until your number is read out by a robot over a Tannoy. Hideous.

Truly excellent customer service. The number of people using this service is restimony to the…read morefriendly and efficient personnel - always two on duty so waiting times are not long. I needed to send a package to Canada and waited ten days until I was back in Bristol so as to get to Cotham Hill.

AVOID at all costs! unless you want to be insulted and bullied by one particular member of staff…read more Every time she serves me she is confrontational and completely insults me! I'm always friendly and polite to everyone I meet, but this women is horrible. She sit's to the far left of the counters and has a massive attitude problem! I will be officially reporting her to the manager of this branch. Although this is local to me, I will be travelling further to avoid her insults.

OK do not need to go here often but the guys who deliver the actual mail are excellent - Steve is…read moremy local postie (you can set your watch by him to within 1/2 hour) and another cheerful chappy does streets nearby. Staff at the office have been good when I have had a problem One late night opening for letters/parcel collection which is Wednesdays until 8 pm My main problem is when the usual guy is off the post is erratic or non existent and then a whole wad comes through

I always seem to miss the postman whenever he's delivering my latest batch of goodies, so quite…read moreoften I'll find myself having to make the trek down to the City Delivery Office. Due to the way the postcodes in Bristol are worked out this is my "local" office, though it's actually loads further away from my house than the one in Montpelier. Still, it's a nice walk, as long as it's not raining. It's always been very organised inside whenever I've visited - no air of panic as they start scrambling about in the back after they realise that your precious package isn't quite where it should be. A relatively painless experience.

Excellent for day to day service post office staff are polite and always smiling even when under…read morepressure I wouldn't go anyway else This is the best postoffice in the area And I would recommend it to my friends and family Well done straits parades fishponds

You have to go through the Co-op to get to the section at the back. The large space given over to…read morethe snaky queuing system should give you a clue as to how busy this gets. From 11am til 2pm you will almost certainly be queuing for at least 15 minutes. The staff are a little stressed sometimes but always polite and friendly. There is a photo booth for those gorgeous passport photos but nothing else in that room - all leaflets and stationery are only available at the counter.