I left a 5 * review on the other Portman's page so will summarize here. Not sure why they created a…read moresecond page. Maybe for better pictures. This place is fantastic. I am a 40 year beginner/ intermediate that sometimes takes a break for a year or two. Every time I go here I increase my education of guitars and music. I bought an Acoustic Alvarez that I play every day. They have a great selection of beginning and mid price guitars but also have high end Martins and Taylors. Prices are competitive with Revere and Sweetwater. What stands out for me is their patience and understanding with a beginner. Jeff, their guitar guy has a wealth of knowledge on all types of guitars and amps. The store does get busy! Give yourself some time if you are searching for an instrument.

I don't understand the litany of bad reviews this store received. People seem to not understand…read morethat this isn't a business that simply caters to an immediate transactional need. These guys are not minimum wage cashiers waiting on you hand-and-foot. It appears that most of the reviews come from uptight affluent class customers who don't understand that this is a multifaceted business and things may take longer than 5 minutes. If you are so desperate to get your needs met than do your own research and buy online. This isn't the banana republic or burger king. If you're patient and have the capacity of a reasonable person you will be rewarded with the answers to your questions. I've only ever had good experiences with this store and ultimately saved myself a lot of heartache and time by getting to a dialogue with one of the employees. Go to the right department and if your so inconvenienced by the fact you need documentation and a credit check for an instrument than do the sensible thing and just buy a $150 guitar. I seriously doubt at 7 years old your kid is a sonic maestro or prodigious lyricist. Entitled morons. Portman's is awesome!

In the world of guitars, there are Benedetto Guitars...and then there's everything else. Bob & his…read morecrew make some of the finest instruments the world has ever seen. And Bob, Cindy, Howard, Damon...the whole lot of 'em...all genuinely really nice people as well. If you're serious about guitars, do yourself a favor and check out a Benedetto guitar sometime. And if you're in the area, give 'em a call and visit the shop.

This is appointment only! Wish i knew that before driving there. Should be posted on their yelp…read morepage

I'm very pleased with my decision to bring two of my guitars here. Excellent service and work,…read moreBrooks is the man.

From the owner: Guitar and stringed instrument service and supply in Savannah, Georgia.read more

There is far too much negative talk about poor customer service. The staff is solid. I've been in…read morehere several times over the past few weeks. If anything I got the sense that they are all business. They don't get up your butt. They offer help and are there if you need them. They let you shop. They are real.

I've been a customer of Portman's for decades. Kenny is my favorite salesman. He treats me good and…read moregets me the best price possible. They have a good selection. It's nice. The bathrooms are clean and the staff is very professional.

I love guitar center. Great staff! I love the whole ambiance of the place. Me and my friends always…read morego to guitar center and have a blast!

I finally made it to Guitar Center. They opened about 5 months ago. The store is much larger than…read moreit appears with an acoustic room and a percussion corner. I needed a cheap glass slide for an acoustic guitar. GC had a selection of sizes and composition by ring size. I took one off the rack for $4.95. It rang up as $6.95. I bought it anyway.Almost bought a capo. Again they had a good selection of choices. They had a large rack of guitar straps I was impressed with the selection of guitars both electric and acoustic. In the acoustic they had a great selection of $100-$350. I pulled a Martin D10e for $795? off the wall and strummed for a few minutes playing a CCR tune. In the corner was a young salesperson playing a soft picking song. Never looked up from their playing to inquire if I needed any help. They continued to play as I strummed. A couple entered the acoustic room and asked a question. They got a quick answer and left for another part of the store for a tuner. Given the lack of personal attention, I would recommend going to Portman's for an instrument. Jeff in guitars is great. Guitar Center needs to work on their customer service. Still for accessories they have a nice assortment and larger selection. I didn't have time to check out the string selection but will return soon and update.

Brought my new mandolin in for a set up and a new set of strings. They got the work done in a…read moretimely manner, and the mando plays great now.

Knowledgeable staff helped find a case for my mixing board. The staff was courteous and very…read morehelpful, they found what I was looking for, and placed the order immediately.

I have been going to Fretworks since it opened its doors in Bluffton, SC. Rick Holaus the owner has…read morealways been very helpful and pleasant. Always greets you with a warm smile whenever I visit the store. He and the staff are very skilled. I highly recommend this store. Miriam Petra Tierno

Fretworks is always nice to me and everyone and offer great quality instruments and really anythingread more

Zach is the man. Such a great attitude and help with anything you need. THIS PLACE needs to be…read moreyour first stop on a musical instrument, lesson, etc. search.

I needed new violin strings and help stringing my, new-to-me, violin…read more I was helped by Sam and he was super polite, knowledgeable and helpful. He went above and beyond and I left more than happy. I will continue to be a customer for my music needs. It also cost me less than I anticipated.