Splendid customer service with positive energy attitude. Appreciated the kindness heart Amenread more

When my mom fell and broke her hand while we were on vacation, we looked for just a walk-in urgent…read morecare clinic for her to go to, but found that they were inside the hospitals in England. We had a full day + a travel day left in our trip, so wanted to get it take care of as soon as possible. Unfortunately, St. Thomas was unable to help us due to their absolutely extreme and unacceptable wait times. We arrived around 8 PM and waited in an outdoor but tented queue for about 45 minutes before being checked in to the emergency room. Signage was not very clear, so we really weren't sure we were in the right place until we got to the front of the line. There were people in line with us with all types of absolutely terrible ailments, and a few that looked like they needed to be lying down, or at least sitting, but all wheelchairs were full. When we finally made it inside, a lovely nurse named Elle checked us in. She was fantastic and so helpful and friendly. She took some notes down, and offered medication if needed. We sat for about 20 more minutes before being called to another station where we told another person all the same things, and were sent down the hall to "urgent care" where they warned us it would be a 3-4 hour wait. And there we sat. And sat. And sat for about 3.5 hours - observing only 4 people being called back, having x-rays, and then coming back to the waiting room to sit. They made several announcements over the intercom during our visit asking people not to ask reception for a wait time update as it only hinders their ability to work through the line. I believe we only saw 2 people leave with, what appeared to be, a solution to their injury. After nearly 4 hours and absolutely no end in sight, we decided to call it quits, and try to wait and seek help when we returned to the States. Before we left, the receptionist had us go in and speak to the nurse practitioner on-duty who gave us some tips and a sling. She was lovely as well, and seemed sorry that she wasn't able to help us. I know that England's healthcare system plays a role in the terrible experience that we received here, but we sat in this waiting room for hours in hard plastic chairs (still with plastic walls separating them, by the way, making it impossible to talk to the person next to you), and the water jug was completely empty. The ER waiting room had vending machines, so I ended up going back there at one point to get a drink, but my goodness, they aren't even providing the bare minimum here. My mom was in a lot of pain, but there were people here with all sorts of wounds, waiting all night just for a few stitches. After returning home to the US, my mom was able to visit an urgent care and only wait about 15 minutes to see a doctor. She's all squared away now (or on the way to it, at least) but this is such an extremely terrible way to do things as she was in a lot of pain for days.

Fraudulent advertising as a centre of excellence. In reality they do not provide standard of care…read moreservices such as ventricular assist devices. Go somewhere else for cardiac care. At least one lawsuit in progress against one of their egotistical surgeons

I have to give this hospital a 5*, particularly after the way they looked after me following my…read moreheart attacks. Their professionalism, compassion, understanding and approach were second to none. Even as a fellow professional I felt special and cared for. The food was excellent, better than some hotels I've been in. Can recemmend this hospital 500%..more. AND They love giving you good news!!!!! Thank You

Clinical Fellow in Gynaecology Dr Dong Li, was only a Master student in Shanghai, China in 2017,…read moreis permitted at the UCHL to scan women and advice patients without a senior gynaecologist being in the room. Dr Dong Li should not be allowed to see patients without a senior doctor and it should not matter how busy everyone at the hospital is. He is intellectually not equipped to hold a consultation with a patient. Lacks emotional intelligence also. "My love" is not how to address a patient in a conversation. I have left the Hospital outraged about his dismissive from of advising me as a patient, not to forget to mention that he gave me a cancer scare. Before mis-diagnosing a fibroid as cancer... might be worth asking the patient if she has experience undesired, rapid weight loss.?! I regret having seen him and can say for sure, my therapy plan or outcome would have been different, have I seen a different doctor.

I accompanied my friend here one Saturday night a couple of years ago. We waited in the A&E room…read morefor ages during which time a drunk couple walked in, the guy with a bloody hand and a girl all dressed up for the night with blood pouring down her face screaming that she couldn't see. It was as you would expect of an A&E room I guess extremely dramatic. I felt like I was in a soap. It was midnight before friend was seen to but the staff were quite nice to her when they did see her and wrote her a prescription. I had almost fallen asleep before she came out.

I was seen at the Urgent Care Facility. Nearly two weeks later, I have not received a statement…read morethat I can submit to insurance because they are "upgrading their IT system." Have been waiting on hold for an hour today and counting. I paid hundreds of pounds for the visit and I cannot submit for reimbursement. Not really acceptable, is it.

Absolutely wonderful efficient service. I took a tumble on Oxford Street and hurt my arm. Less than…read morean hour start to finish, includin X-ray and being fitted with a sling. Great referral from the Savoy Hotel concierge.

Listen. I don't…read morecare what anybody says about this hospital...it's a yes for me. I'm currently in London with a group, and one of the individuals desperately needed medical care. Urgent care would've cost us $150 USD, but I took the person to the emergency room, and in less than two hours we had the prescriptions we needed ... For free. I cannot be mad at a national medical system that allows anyone and everyone in need of medical help to go to a place where there are medical professionals who will actually help them...for free. You can feel any kind of way you want to about the UK, but you may not hate on their national medical system. If this was the States, they would have either NOT seen you without insurance, or you would have gotten a bill for thousands of dollars. Thousands. This was $0. ZERO 'effin dollars. Kudos, NHS.

Went here as a tourist mainly to see the Lindo Wing steps where the royals step out to introduce a…read morenew baby to the public. Because of construction, what should've been a straightforward shot from Paddington Station became a meandering lost walk through the piss smelling side streets and alleys, but thanks to CityMapper, we eventually found it. The architecture is nice, but if you didn't know the significance of the spot, you could easily pass it without much thought. When we went, the door was partially open, so we could take a peek inside which was just a typical waiting area with seating. Finding our way back out was much easier since instead of bothering with the side streets, we went out to the main road and made our way back to Paddington Station a few minutes away.

Veronia Greener GMC reg No 6028291 made a false claim on my records, namely that I was refusing…read moretreatment! I initially put it down to a typo and asked for it to be corrected in line with the GDPR and GMC guidelines that state records must be accurate an honest. The hospital refused. So a patient's word counts for nothing, if your title is Dr you can falsify patient records and your employer will support you. I find this so insane, Veronica's claim doesn't sound plausible, doesnt have a ring of truth and is just plain unbelievable. She and the hospital know they are putting my health at risk by denying me the care to which I am entitled. I wouldnt care if I wasnt forced to fund this charade; but we pay the salaries of the people who literally hate us and want us dead.

My impression after my experience here: They don't have common sense and don't really care about…read moretheir patients. Sat in the Emergency/Urgent care waiting area for four hours before I was told there is no treatment for my symptoms and just sent home. I told the receptionist I was there because I thought I had the flu. I told the healthcare professional that took my temperature and blood pressure that I was there because I thought I had the flu. Neither of them told me that they don't treat my symptoms. It wasn't until I saw a doctor after four hours of waiting that I was told there is nothing to be done about the flu. The doctor was rude, too. I told him I didn't go to class because I didn't want to get anyone sick. He said, "So you came here to get the doctor sick?" THE DOCTOR IS WHO YOU SEE WHEN YOU ARE SICK. THAT IS YOUR JOB. He asked what I ate that day and the judged what I had to eat that day, "It's pretty odd to be eating that" when I'm feeling this way (Ok, so I'll starve myself. Oh wait, already did that in the waiting room). I left with nothing to help me feel better and humiliated enough to want to kill myself :)

Really bad toxic smell coming from the air vents today. I hope it gets sorted soon. Thanks.read more

This is an excellent, well established private hospital providing first class medical treatments…read moreand care for both in and out patients. A number of members of my family have utilized the services of this hospital, and they have all found the nursing staff to be very caring, helpful and professional, and the facilities state of the art. There is also a small cafe near to the entrance reception.

As a foreigner that's accustomed to the level of care from my own providers, this hospital is AWFUL…read moreand I hope that I will never ever require any medical care when I'm back in the area. The safety of their patients from a security standpoint is NONEXISTENT. There were people that were clearly high out of their minds walking coming straight from outside the hospital in/out of the area where patients were being seen. It was concerning bc they would just walk around blurting out words and approaching people multiple times (myself and my mom included) asking for random things like a glass of water. When people The staff was ok. They were nice but they're clearly understaffed and their faces show it. I don't know if this is normal in this country but they would give people IV's in the hallway, they didn't even administer any of this stuff in a room! I didn't notice any of the staff washing their hands... After COVID and everything we've all experienced the past few years, we just didn't learn a darn thing.

Evil Nurses I had a…read moretwo-week stay at The Royal London back in 2016 and am still traumatized by the awful experience by "so-called" nurses. I had a broken pelvis and was thrown about like a rag doll by a male nurse after he changed my gown, and manhandled me into a clean gown whilst ripping out the cannula in my hand in the process, then literally thrown onto the hospital bed, all done without a word, I was given tablets that caused me to have diarrhea, I had to press the buzzer several times for a bedpan, which fell on deaf ears resulting in my horror and embarrassment in messing up the bed up, and if that wasn't bad enough, when the "so-called" nurse eventually bothered to attend to me (albeit too late) I was treated with utter disdain and disgust. The female nurse said "this is disgusting, you stink of dog poo" then proceeded to strip wash me in cold water very aggressively then threw the dirty gown in my face, saying "this is you" Hard to believe but true, I never in my entire 73 years of life been treated this bad and cannot believe this is the caring profession !!! Pure Evil

I had a very good experience at this walk-in centre and would recommend it for seeking treatment…read moreadvice or routine medical care. I was referred here for treatment when the cold symptoms I had continued to worsen after 10 days. The staff were polite and efficient. The wait time to see the nurse was less than 30 minutes (mind you, this was a Monday morning in late June and not the peak of cold and flu season). The physical examination she conducted was thorough, hands-on, and certainly unlike anything I have experienced in the USA.* At first, the exam seemed too rudimentary to possibly be an effective diagnostic tool, but I was wrong. The nurse also had a significant number of questions to ask, along with inquiring as to how my specialist in Los Angeles had treated these same symptoms on previous occasions. The nurse seemed impressed by what I recounted to her, stating that the diagnostics and treatment my specialist in LA. had administered were rather advanced. Even so, I found her examination and line of questioning impressive. As it turned out, her diagnosis and prognosis were spot on. Even better, this service would have cost me at least 250 US dollars at my physician in Los Angeles, whereas it only cost me 25 pounds in the UK. Based on this one experience, I wouldn't hesitate to come here again. Hours of operation... Monday-Friday 8.00am-8.00pm Saturday-Sunday 10.00am-8.00pm (also Bank Holidays) closed Christmas Day * In America, physicians are reluctant to touch patients unless absolutely necessary, lest they be sued. Americans tend to be overly litigious.

Friendly nurses! What a relief to walk into an NHS clinic and not be greeted with either a…read moredeathstare, apathetic look, or derision. Those three describe my two previous encounters with the NHS so luckily I haven't been sick much in the last 3 years. Now to be fair, I'm actually a fan of the NHS. Sure I hate paying NI taxes as much as anyone, but I do appreciate not having to pay when I do need to use a hospital. However, I've heard the horror stories and lived in a slight fear that I may shoplift a few germs inadvertently while I'm there due to lower the spectacular conditions that result when you put too many people into too small a space and fail to provide enough funding (which has been spent on fancy ways to blow up caves). This slightly irrational fear is made worse when you are going to a walk-in clinic which in the states would be crammed with coughing, dirty, mostly homeless people who have no private medical insurance to rely on. Luckily, within 30 seconds of walking into the Soho Walk-in Clinic, my fears were put to rest. The receptionists are very friendly and patiently took me through the process of registering and explained the next few steps. The waiting room was quite spacious and turnover fairly high so everyone was spaced several seats apart. A selection of newspapers and magazines (fairly recent) were also provided in case you didn't have a phone or book to keep you occupied. The place was also very clean which is quite a feat when you are catering to sneezing and coughing invalids. After being called in for a quick screening which consisted of a few questions, I was told it would be under an hour before I saw the nurse. I should note that there are only nurses here and not full doctors so if you are seriously ill they will likely have to refer you to one of the full hospitals. However, for most things they are more than capable of diagnosing and dosing you up. About 30 minutes after the screening, I was called in to see a nurse. First off, she was hilarious. I do appreciate it when they give you a bit of banter rather than just rattling off questions in as efficient a manner as possible. While taking my blood pressure we had a bit of a chat about things and she was pretty good with explaining what she was about to do. It was also a fairly educational experience as I learned that I was borderline overdosing on paracetamol (too many Lemsip Max tablets in one day) and that it can have serious consequences like stopping your heart. Fair enough, I will follow the instructions more carefully from now on. I was diagnosed with tonsillitis in about 10 seconds flat and given penicillin right there. I definitely appreciate being dispensed drugs on site as it avoids an annoying trek and wait to Boots when you just want to feel better. My nurse was also good at explaining the importance of following the full 10 day regime despite the fact I'd likely feel fine after 3 days. If she hadn't mentioned it, I would have been very tempted to stop after a few days (I don't like taking pills) but that would have helped push along the development of a penicillin resistant strain which isn't good for anyone. Overall, I was very pleased with my experience and would definitely recommend the Soho Walk-in clinic to everyone. I'll be going there as my first stop next time I'm sick for sure!

I was under a consultant that admitted me in a different Hospital nearby (that hospital shall stay…read morenameless) - The consultant did a fantastic job but the experience was HORRIBLE!! When I needed a second operation he took me here at the London Clinic instead. I have to say what a difference!! The front desk people were courteous and super helpful. The ward staff were incredibly compassionate and caring. The recovery nurses were efficient and reassuring and the Nurse Specialists were fantastic and incredibly knowledgeable.. Honestly what a team they have there. Having been to different Hospitals I must say there's a certain culture here that made it special. Thank you.

I was interviewed by this company in the beginning of October for a position as staff nurse. I was…read morereceiving a call everyday from this company. It eventually took them 1 month to make me an offer for the job. At the time of the offer, I was working in a different Hospital. I eventually signed the contract with the London Clinic and I was asked to resign from my current job at the time. After only one day from my resignation I was then contacted and told that the offer had been withdrawn and that the decision was made. From that moment everyone disappeared, no one answered my calls anymore. I found myself unemployed without any reason. I went to the office in order to understand how such a thing could happen. I was kept at the door. They didn't even let me see the person who took the decision. My all personal matter was shouted in the corridor in front of other people. Intimidate by two people , felt discriminated, extremely offended and literally kicked out. It really hurts seeing such a management. Passing from one day of constant calls and people pushing for me to start asap, to then being completely ignored. Do not work with this company. They go for the money, they only protect the client and there is no assurance at all for the employees. If you are about to sign with this company. Think twice before doing it.