Excellent experience with Doug's Locksmith! I'm in California and my 89-year-old mother is in Illinois, and Doug was incredibly accommodating and considerate in helping me get a Kwikset smart lock installed on her door. His technician, Daniel, went above and beyond. He not only installed the lock but patiently showed my mom how to use the Kwikset app and even helped her with her iPhone along the way. Their rates were very reasonable, and the level of service was outstanding. It gave me tremendous peace of mind knowing my mom was being taken care of. Highly recommend Doug's Locksmith! read more

I've been there twice for keys to be cut and the keys have worked flawlessly. I would recommend them.

Be CERTAIN you ask what a service call costs before having them come to your house. For some reason, the costs are astronomical, which our tech explained was necessary because he was driving a "rolling locksmith shop." Not clear why such a vehicle should be any more costly to customers than any tow truck, painter's van, exterminator truck or sewer pump , but a non-emergency trip to our home for a pre-scheduled service call was $275. Labor and materials on top of that. An emergency call in December 2026 was north of $600. In neither case were we in a position to take the problem to their permanent location, short of removing the front door from the house. Also, be sure and nail down whether the work they perform has a warranty. We stupidly did not. read more

Doug's Lock and Key gave great customer service when we were in a pinch! The advice definitely saved us some money!

Tim is an absolute God-send. Helped my wife who was stranded on the road and stayed late to help us out. 10 star service.

amazing service. Got locked out of my van and was greeted in 10 min by a great locksmith who unlocked my car and even made me a spare and left it behind the plate. I never questioned what i had to pay, i felt it was a fair price for the quality/time/effort of the job that was provided to me. -thank you (town and county man!!) read more

I had to pay an absurd ridiculous price $493 to unlock my house so I could get the keys and put a new deadbolt I tried to work with him to get them to come down the place and they said no they had to drive 23 miles to get to my house. read more

I called to see if I could get service to unlock the door to my garage. When I was quoted over $400 to come from Marion to Mount Vernon, I laughed in disbelief. The man on the phone went into hateful mode and asked, "Well how much did you think it would cost?!". I said, "well not that.". He then called me an asshole and hung up. Great people you got working there. I've never had a job where I could talk to a potential customer and call them asshole and still keep my job. Unbelievable. read more

I was in a major bind and needed a lock repaired within a couple days. I called Doug and he sent Jeremy to my house within a couple hours. Jeremy fixed the issue and had my lock working better than it did when I first installed it. They were both very professional and courteous on the phone and upfront about the cost without sliding in hidden charges at the end like so many companies do. I highly recommend them to anyone needing service that they offer! read more

Great folks here. My key was a little difficult, but they stuck with it until it was all taken care of. I recommend them! Great for automotive alarm clickers. read more

Very rude and unintelligible on the phone. Even though they got good reviews but there's some bad reviews with the same problem with this service. The owner said he had worked with LockSmith for over 30 years , but one thing he didn't get from Locksmith is how professional they are. You can find a better service in that area DO NOT CALL THEM!!! read more

Had a misunderstanding on the pricing of fob and Battery replacements. Tim straightened everything out.

Doug was here when he promised, very complimentary and kind, and unlocked my door within 2 minutes of getting here. His price was a little high, but considering his 30 minute drive, I was ok with it. After this experience, I would recommend when leaving the house to always be dressed how you'd want to be seen by your local locksmith. read more

I needed a car key with a micro chip made ASAP and these guys were more than helpful. They got to me within the hour and had my key ready within minutes. Other places wanted me to make an appt and get my car towed to their establishment, these guys came to my door. Professional, kind, and efficient! Go to these guys for any key or lock needs! read more

Dougs saved me when I locked my keys in my car. He came out very quickly - and the price was affordable. Doug was very friendly. Hopefully I don't do it again, but if I do, I'll call Doug! read more

Contacted the business for service as the price was a little high, 50.00 to open a vehicle. Agreed the the price and was advised that he would be here in 15 minutes. During this time the vehicle was opened and contacted the operator and advised to cancel the call PRIOR to them making it. Was advised that since they were ALMOST here, BUT NOT that they would still have to charge 50.00 for the service call, but NO services were rendered. Shatty Business Practice, don't use... read more

We won't be using this establishment any longer. I called there today to inquire about a product line they apparently no longer carry. The employee that answered my call suggested that I "go **** yourself, can you do that?" , then hung up. I was appalled. A simple "NO" would have been sufficient. read more