Let me first start by saying as people, the Cummings Team seemed nice enough on the surface…read more Unfortunately for me, I'm basing my review purely on a real estate transaction and my experience dealing with the nightmare that has happened since closing. They seem to have rave reviews when they're representing clients, but I was someone who purchased one of their listings in Leander. A listing that was touted by them on their company letterhead as having a $40k remodel, which to this day no receipts have been furnished to substantiate the claim despite my continued requests. A listing that had major plumbing and waterproofing issues not to anyone's code from a remodel that could only be found once walls could be cut into after we closed. A property that I paid generously well above list price for due to it being move-in ready for my family who will now be staying in an apartment the next month while my home becomes a construction zone and I incur upwards of $10k to have a bathroom completely redone. Even more shocking is the fact that as I knew certain minor repairs would need to be done based on our inspection such as caulking and a securing a staircase, they also tried to profit from that by having Mr. Cummings put in a bid as a general contractor, which honestly feels like a huge conflict of interest to me. As an agent representing clients selling a home, you would think they would vet their clients as much as they did myself as a legitimate cash buyer. You would think they would vet who and how that remodel was done before selling it up as being $40k in value on their brokerage's company letterhead. You would also think that when my agent approached them the other day hoping for help to resolve this, they would want to do everything in their power to help rectify the situation given they are an extension of their clients actions and inactions. Instead, they made excuses that the sellers were too busy moving and unpacking to help provide receipts. They've since pawned off all of the responsibility to the sellers, taking their nice commission and moving on. Forcing me to dip into my 1.5 year old daughter's savings account to help pay for this all so that I don't have extreme water damage later on. In a market such as Austin that has so many qualified realtors, I'd encourage others to think twice before using these realtors, but also heavily questioning the soundness of their claims with any home they're selling. And if you want me to validate my claims with copies of emails, copies of their promotional materials, photos of the construction issues, emails that have gone ignored by the sellers and remodelers, etc... I'm happy to do so as I'm sure these realtors will attempt to justify this situation that I now face. Karma is an incredible thing and to the sellers and Cummings team, it's something that you'll have to live with. UPDATE AS of 3/10/2021: Since the Cummings team wants to not communicate with me directly about these issues, yet they feel compelled to comment on here, I'm happy to add to my review. Literally hours (yesterday) after they finally sent my agent estimates that still don't verify actual costs spent on an improper remodel and that clearly weren't in their possession up until yesterday, they decide to post this? They didn't vet their clients remodel by asking for supporting documents before selling it up as a $40K upgrade on company documents. Fact. The estimates (most were not receipts) they finally provided yesterday still don't add up to the amount they claim by over $15k. And whether they accepted my offer or someone else's as she just mentioned in her response, that still doesn't excuse the fact that someone was about to incur major costs due to their clients and their contractor. Not to mention their reckless promotion of a home's remodel. And no amount of inspection would have caught this until walls were opened up and that shower pan was torn out. Except perhaps had their pre-list inspector actually chose to look under the upstairs vanity to see the exposed plumbing. The fact is the sellers lived in that home during the remodel. They saw what was going on daily. They knew these contractors were not professional plumbers and permits were not pulled, they or the contractors knew this was not done to code. The other fact is you have exhibited zero communication with me except to call and complain to my agent about my negative review and to finally send over partial receipts and estimates so that you could write a response to my review. This all could have been avoided had you or your clients actually wanted to help make this right by putting me in contact with the contractor like Ive been trying to do since this was under contract or at the very least shown some concern over what I now have been left with. Yes, you represented the seller, so that gives you the right to ignore a situation like this?

Working with Rebekah and Paul to sell our home and purchase land was the absoulte BEST decision we…read morecould have made! We contacted Rebekah around 3 years ago when we thought we were ready to sell our house. From the first meeting with them we were SO impressed. Rebekah and Paul are very professional, extremely knowledgeable and are just down to earth people. We felt so comfortable with them immediately. It turned out that we were truly not ready to sell yet after meeting with them. Over the course of a few years, they were always available when we had questions and gave us guidance to get us ready to sell. They were also very helpful with our land search and it seems like they showed us every piece of land within a 50 mile radius. They were always SO generous of their time and never once rushed us or pressured us into anything. When we decided that we were ready to put our house on the market, they never missed a beat and carried us through the entire process. I really can't imagine a better experience. The market is so crazy right now, but they made the selling process seamless for us. The process can be intense at times and Rebekah and Paul were always there for us. They are experts and very good at what they do. I could really go on and on about how incredible they are!! We are forever thankful for Rebekah and Paul during such an important time in our lives. If you're looking to sell or buy, I have no doubt that The Cummings Team will provide an excellent experience!

Courtney and her team are solid. They were recommended to me by a trusted coworker who had recently…read moreused them to sell her house and buy a new one. I love referrals and always do my homework when it comes to any type of business (new or old), so finding a realtor to help my wife and I sell our house was top priority. We wanted someone who had experience, knowledge about the current market, was people-focused and had a no Bull S**t candor to help us make a decision. Courtney was much more. I truly feel we hit a home run with Courtney and her team. They exceeded our expectations from start to finish and bent over backwards to make sure we were happy. Thank you!

I've worked with and met a variety of realtors- none of which were as friendly, prompt, and…read morecourteous as Jena Bryan. She knows Austin and the outlying cities, such as Kyle, where we purchased. The process couldn't have been any more fluid and smooth! Cheers to a great realtor & team. :-)

We worked with Zen to find a bigger house for our growing family…read more The selection of houses we were shown made it clear that they understood our wishes, and the creative shown made us comfortable when we made our decision. We felt in control during the negotiation, inspection, re-negotiation and title transfer and it never felt like any question was a waste of time, nor any paperwork a chore, and we bought the house we wanted, under budget, in under a month. I very much recommend Zen Properties if you're buying a house in the Austin area.

My wife and I were impressed with Chris's professionalism, approach, and results in selling our…read morehome. He asked questions to understand our objectives around timing and price, and provided options based on his knowledge of the market. Most importantly, he sold our house in a matter of weeks. We are now working with him again as we embark on looking for our next home. He's been just as responsive and helpful and again takes the time to understand what we are looking for and why. I would highly recommend Chris Tomhave to anyone looking for an attentive and professional Real Estate Agent.

Buying a house in a new area is extremely stressful. Buying one in a new area as the country is…read morestarting to shut down for covid-19 is even more stressful. I want to set this up as fairly as possible since this is not an overall "good" review. I am extremely decisive, I move fast and with purpose. I had been reviewing houses and making lists on my own. There was a listing on redfin I wanted details on and that connected me to Keri Jackson. I never sought her out or had any recommendations. Keri offered to send me MLS listings, which were nothing more than I was finding across all the real estate sites. I figured to view homes I would need an agent, so why not her. Keri is very personable, very pleasant. The 2 days we went out to see the houses I had selected, were efficient. Like I said there are things I make calls on right away and can parse the remaining into ranks of desirability. On day 2 my husband joined us and this a very different dynamic. Keri also almost ran into the shoulder barrier on I35 because she was texting and driving with us in the backseat. After we selected the house, Keri was on things until the contract was signed. From there, things started to slide rapidly until it felt like she was a completely different person. My issues: She never found any houses for me to review, it was always a 1-way exchange, me to her. She had me drop of title payments instead of her, she left me to deal with the title company. She wasn't there for the closing. Never got that "awesome" cooler I was promised. She highly recommended a painter who went over budget and time and was no help in solving. She was supposed to deal with a disagreement about Water Softener, which no paperwork that was promised to show settled was ever presented to us. She never even came back for her key lockbox, after a year I threw it away. She sent more than 1 request for a review, never having asked if I was happy with our relationship. I felt like once the contract was signed, she secured her money and she moved on. She never really cared about us and our needs. The manner of the relationship left my husband and me feeling like we had been hustled, and that is a great way to ruin a new home in a new area during the covid experience. She was one of the few people we now knew in the area. We put our trust in her, felt like the next contract, and how busy she came first to her. Again I accept my own faults in the situation but felt an obligation to share our experience since it would have been useful to me.

Keri Jackson with Team West Real Estate just helped us buy our first home in the middle of a…read morepandemic! As first time homebuyers, we were looking for the perfect realtor to help us navigate the home buying process and we are so grateful to have had the opportunity to work with Keri! Our friends referred us to Keri by saying "I trust her and her team wholeheartedly" and, after working with her, my husband and I echo that sentiment. Since this was our first time looking at homes, it took some trial and error to figure out what we like. Keri was extremely patient with us and she was always down to tour a house (even if it was the exact opposite of what we told her we were looking for). After Keri helped us find a home that had everything we were looking for, and was well within our price range, she's helped make everything as stress-free as possible! Not only did she negotiate an appliance and blinds package for us, she's also provided us with great recommendations for third-party vendors like painters, electricians, etc. I would highly recommend Keri for anyone looking to buy or sell a home! While we're so excited to be in our new home and don't have any additional real estate plans any time soon, we're looking forward to working with Keri again in the future.

Here's the highlight: You won't find a better real estate group around, so just give SRG a call and…read moreask for Melody! Why you might ask? Well, if I tried to write every detail of how Melody made our real estate transaction the best experience we've had, you might get bored and stop reading because that's a very long list. Bottom line is Melody is very professional, highly accessible all the times, willing to go to the mat for you in negotiations, more than willing to go above and beyond the call of duty, and willing and able to set your mind at ease by tackling any challenges on your behalf. Last really important note: Melody isn't just willing to negotiate on your behalf, but she does it so effectively that you can rest assured she will get you the best deal possible. Jeanette is fantastic too! She's empathetic, helpful, and so knowledgeable. So, back to my first point, stop looking and just call!

Jeannette Spinelli and her group are the real deal. I have done two transactions with her, so I…read moreknow that the first amazing transaction was not a fluke. I'll spare you the details, but in both transactions, I had complications and we ran Jeannette ragged. She handled all sorts of endless questions, curve balls and obstacles. And she is involved in the transaction throughout, whereas a lot of realtors at her level will have a short conversation with you, and then pass you off to their team, we had access to Jeannette throughout. I am a mortgage lender and know the real estate industry well, and find little value in most realtors. But when you find a realtor that has a value-add, and has differentiators, and an amazing depth of local knowledge, they are worth their weight in gold. Jeannette is different, and after you experience her service and her market knowledge, you'll realize her value. She stands alone in Austin area realtors, in my opinion. If you want exceptional service, from someone who also happens to be kind and genuine, you are in luck, contact Jeannette.

John has assisted my wife and I with our property in Austin and has been a true blessing. He has…read moregiven my wife and I such peace of mind knowing our property is being cared for. John does a great job vetting potential renters and is a real professional working with tenants to ensure their rental experience is a positive one. If you are looking for a property manager with a lot of experience, who treats your property like his own, and is a real pro John is your guy.

Do not lease any property that is managed by John Iles. He will look for anyway to not return a…read moredeposit since he only cares about money. He is slow to respond to tenant's inquiries and slow to ensure his maintenance personnel make repairs to the property. The property I moved into had not been cleaned and had numerous repair issues, even after signing lease and moving in 6 weeks later. John said he had gone through the place with a "fine tooth comb"; I turned in a long list of items that needed attention. I left the property in much better condition than I received it, yet he kept the majority of my deposit. As a Solider in the Army, I've rented numerous places and have ALWAYS received my full deposit back. I tried pursuing legal means to recover my money, but he was unresponsive to all my attempts and the legal system in Texas is not conducive for Soldiers that move out of the state.

I've known Chase for a long time, he is a great guy and an even better realtor. He recently helped…read moremy fiancee and I buy a house - he was very reliable and available whenever we wanted to go look at a house, and he was also transparent and great at communicating the process with us. He went above and beyond with everything, and even helped quickly lease out another property that I was moving out of. Would highly recommend working with him, he won't disappoint!

Chase Cangelosi is an excellent realtor. He has helped me purchase and sell homes and in both…read moreexperiences I was thoroughly impressed. As a buyers agent he was a diligent in researching potential properties, building relationships with listing agents, and staying as informed as possible during negotiations. Despite the very competitive market, especially so close to downtown in East Austin, he got my offer under contract at a good price with reasonable terms. As a listing agent he blew my expectations out of the water. I was living out-of-state at the time that I listed and Chase took all of the stress out of the process. While preparing the listing he coordinated staging and some touch-up repairs that looked so good that I thought "maybe I should just move back in". Then he got me under contract well above asking price. During the closing he kept me informed every step of the way and even went to the house to water my plants every couple of days. He provided a truly superb listing experience. All-in-all I am very thankful to have worked with Chase. I am a licensed realtor in multiple states and I have represented buyers and sellers in just under 100 transactions. I am licensed in Texas as well. I could have done these transactions myself. I chose to work with Chase because I knew he would deliver at the highest level and make the experience easier for me. And that is exactly what he did. Chase is an excellent realtor!

We just used Alex to buy a home for my parent's to move closer to us. He is a hustler who always…read morehas his finger on the pulse of the Austin housing market. He knew exactly what we needed to do submit a winning bid in this crazy housing market. Despite his absolutely spotless advice, we made offers on homes that weren't as high as he recommended. We lost out on two houses with 30+ bids because we didn't heed his advice to the letter. On the third home, we did what he said and our offer was selected amongst many others that were equally competitive. Throughout this process, Alex was kind and accommodating. He wrote multiple offers. He amended them. He wrote offers requesting we be the backup offer. He scheduled same-day visits when homes came on the market. He responded to late night texts and early morning emails. After our bid was accepted, he continued to work on our behalf consulting and coordinating with our lender, insurance provider, and title company. When they had a question for us, he provided it on our behalf in minutes if he had the answer. He sent us reminders well in advance of every critical step in the process to ensure we didn't forget a deadline or signature. After closing, he continued to represent us and follow up on any questions or issues we had. If you're serious about getting into a house and have the means to make competitive offers, Alex will work around the clock to make sure nothing short of another buyer's offer stands in the way of you getting the house you want.

I was referred to Alex upon moving to Austin and have purchased a couple of properties through him…read more I've worked with probably seven other agents (in other markets) and Alex has become the gold standard by which I compare others. I'm always impressed by how quick his responses are, he often provides helpful info I would ask for before I have to ask for it, and most importantly, I always get the sense that the professional guidance he gives is truly in my best interest (not his own). Nothing but positive things to say about Alex, would recommend him to anyone looking for a home or small multifamily property.