Please ignore the Santa Monica Mama review below, or read it and my comment below, then weigh the facts and use some discretion before believing her post. I am a plumber who buys a product from Douglas Products. I have met one of the owners at a convention. A gentleman for sure. When I ask, I always get great consultation from the sales rep I deal with. The office staff is awesome, when I asked for some artwork to give my sign guy so I can advertise Vaporooter on my truck they sent it over in an email that day. Every order for the several years I've been doing business with them has been quick and on or before the scheduled delivery. They are a very successful company and didn't get that way doing business the way as this misguided lady accuses they did. My comment to her review of this incident. https://www.yelp.com/biz/roberts-plumbing-and-rooter-services-long-beach Comment from Robert W. of Robert's Plumbing & Rooter Services Business Owner 8/29/2019 YOU LIE immediately about how all the other reviews are negative. They are the opposite. I guess you think you are clever knowing how many people will skim over posts. Poor you in your 7.6 million dollar mansion,( per Zillow) is not getting over on me or Douglas Products. You hoped that after I gave you the " I'm sorry that is not part of our agreement" response that you tried to manipulate Douglas Products and their fine staff into getting something for free. The negative puns about how the rich get rich fit this narrative. Here is the video version youtu.be/vbNS2Dkp_KY of the print version below. There are several reasons why your job went sideways. Your sewer doesn't run how you told me. When your sewer was relined several years ago the company that did it ignored and left out 2 major poc's (point of connection) that accepted waste from the upstairs and downstairs bathrooms. Our deal was for the laterals 'LEAVING" your house, the portion of sewer outside the actual building itself. When I discovered how your system ran and informed you, you gave me the look. The look we as older people (I'm 60) know and have come accustomed to seeing when we are telling someone something they don't want to hear and more importantl, refuse to hear. After I finished the job and as we stood in your fancy entryway, I pointed at your very expensive wall (was that gold in the wallpaper) and informed you it was possible that the wall might have to be opened up. I told you I would have to pull the upstairs toilet and insert the sewer video camera to come up with a game plan should you have roots in your wall going up and the same plan for the downstairs bathroom. I treated the lower lateral section that included the two sewer tie in joints for the upstairs and downstairs with vaporooter but had to make sure it didn't spill out all over your million dollar mansion. You say I left strange rambling messages, well how convenient for you since you didn't want to hear the truth anyway. Side note here. It's possible I rambled. But that doesn't make me a liar. It just means there is a reason why I work with my hands and not my mouth. I told you that if there was any problem with the laterals I treated I would clear up that problem for free. But if there were roots in those branch lines or the portion of sewer going up the wall or from the downstairs guest bathroom that would be an extra charge. I'm sorry you got a bad deal from the re-line job. I'm sorry you have that kind of personality that makes it hard to admit YOU made a mistake. I'm sorry you thought you had to trash me and Douglas Products to get justice. If you would have been willing to listen closely to what I was telling you other than relying on your magnificent mind, this disagreement could have been avoided. Anyone who does thorough research of Robert's Plumbing & Rooter Services, and my ethics, will find me nothing but hard-working and honest. I've been featured in Cleaner Magazine. biz.yelp.com/redir?url=h... And again here is video proof youtu.be/vbNS2Dkp_KY of your mistake. I and Douglas Products made it clear you made a mistake, explained it 9 ways from Sunday to you, was kind caring, apologetic, and gave you the, "making the customer feel like they are being treated fairly routine". But you still refused to give in and admit you were the one who made the mistake. I know I can be blunt and sometimes have a hard time controlling my temper but I know for a fact that Douglas Products is an awesome, reputable company. I know their staff treated you with respect, answered all your questions and connected you to all the persons you wanted to talk to. BUT because it didn't work out like YOU think it should, you decide to go on a trashing and shaming campaign. I didn't get as far as I did by lying and cheating people. Douglas products didn't either. I got there working hard and being honest. Which is why I'm not kissing up to you as the articles say to when responding to negative reviews. You are not a fair person. read more

We are MORE than COMPLETELY satisfied with Douglas Products' Vaporooter product. In fact, we LOVE it so much, we wish every plumber who deals with roots could and would have it on their truck. Evidently, cities and municipalities use it because it's so effective and safe. It would be great if it was more available to residential customers as well. But, in looking at some reviews, it seems that some residential customers may not understand the ins and outs of plumbing and Vaporooter, and how important it is to be completely informative and up front with the plumber about the actual condition of their plumbing and understanding the ACTUAL difficulty and expense in fixing everything. We were completely candid and up front with out plumber from the start, and our trust was fully rewarded. He could have charged us much more because, to us, it would have been worth it, but he charged us a low price for top level work. In fact, our problem was so severe that no plumbers in our county of San Diego were able to MINIMALLY and even temporarily address our root problems for under $5,000 to $10,000. But our Vaporooter plumber was able to fix our severe root clogs under more than 100 feet of twisting, falling pipe under our concrete driveway for under $1,400 INCLUDING transportation from LA to San Diego county. Vaporooter and our plumber saved us a small FORTUNE. Our Vaporooter plumber is the best plumber we ever had the good fortune to meet - eminently fair, proficient and professional. UPDATE: It's been several months and so far, so good. We are more than satisfied and look forward to have our plumber come and do a check up next year. If we had to dig to the street, it would cost us upwards of 20,000 to 30,000. We'll probably install another cleanout near the street just to make things even easier. Note: we first found out about Vaporooter via Youtube. We ended up calling a plumber somewhere in the Midwest, a very nice, professional guy. He recommended calling Vaporooter's rep in California, another great guy, who then recommended our also great Los Angeles plumber. A million thumbs' up to Douglas products and Vaporooter. Thanks to them for providing a great product to us. read more

I was very surprised to see the five-star review from April 26, 2019, for Roberts Plumbing. However, please know, BUYER BEWARE! Be sure to scroll down and see that ALL of the other reports; ALL OF WHICH ARE NEGATIVE. I have tried and tried to get Robert and Vaporooter, via the mother company, Douglas Products, to make good on their guarantee, but must now report them on YELP to insure no one else has to go through this. Be sure to scroll down on Robert's Yelp page and then click further to find: "5 reviews for Robert's Plumbing & Rooter Services that are not currently recommended." (Why would Yelp not show this directly?) It has been a year since Robert came here to administer the Vaporooter down our lines. I was intrigued by the product's description and thought I had found the perfect solution for our root problems. He charged me $1,000 to do BOTH the east and west sides of our home. His services also came with a guarantee. I also liked the idea of having our lines maintained annually, for a fee. (I continue to have such a relationship with my excellent termite company.) Then, last October, we started having water pressure issues on the west side of the house. I changed the expensive water pressure valve thinking this was the problem but then had the plumber come back out, with a camera, and he said that the line was filled with roots! As it turned out, Robert did not do the Vaporooter process on the west side of our house...as he claimed he had done! It took several phone calls and emails and then Robert finally re-surfaced. When I told him of our discovery he said he didn't do the west side of our house and then added he'd have to charge me to come back out! It was useless trying to deal with Robert. He left strange, rambling messages. I then contacted the manufacturer of Vaporooter, Douglas Products. Their Business Development Manager, Justin Fearn, responded but was totally ineffective. Apparently, the mother company has no control over their field people. Exasperated, I contacted Scott Johnston, Vice President of Operations for Douglas Products, several times -- but he was unresponsive. This is very bad--even horrible--customer service. How can they stand behind their product when their field people are deceiving their clients! For corporate to care less about their customers is beyond my comprehension. Justin Fearn emphasized that they are only the manufacturer of the product. What kind of business doesn't want to stand behind their product and their field people? As far as I'm concerned we were done a disservice; I was charged for a job that was incomplete. Plus, I didn't know that the job was incomplete and this caused me to spend additional money with another plumber trying to figure out the problem! At the very least he should reimburse me $500 for the other half of the job that was NOT done. This has been such a bad experience, I should just take him to small claims court. SHAME ON ROBERT, VAPOROOTER AND DOUGLAS PRODUCTS! read more