Dr. Byrnes and his staff are always professional and go above and beyond. Dr. Byrnes is a person…read morethat is very knowledgeable and compassionate with his patients. He takes the time to listen to you and your problems and diagnosis correctly. He is always spot on. The office is always clean and everyone is sooo nice. I had cancer a few years ago and ended up with MRSA. He and his staff went above and beyond checking on me. Anything I needed he took care of it and he and his staff never made me feel like I was burdening them at all! I don't think I would have made it through that mess without him. I am eternally grateful for him taking care of me during all that mess.

Great office staff! I go to another doctors office. And my doctor has had to take sometime away…read morefrom his practice and referred me to Dr Byrnes. His schedule was full to begin with but the office said they would fit me in. And I was in an out at about an hour. I'm so thankful for the extra effort his staff and he made for me. And I will be back. Thanks Again!

There are so many good medical providers in Rutherford county that it leaves me befuddled as to how…read morethis one remains in business. My wife and I used Dr. Nwankwo for several years. I stopped a couple of years back, but my wife just now had enough of the shenanigans and incompetence to say enough is enough. There is no such thing as continuity at this practice. Keeping accurate records and billing are apparently not a priority here. One of the most annoying things is that when it comes to maintenance medications for say, cholesterol or blood pressure, most providers will be happy to write you a 90 day prescription and have you come in maybe every 3 to 6 months to check your labs. This practice will write you a 30 day script, and then force you to come back in a month to pay another copay just to sit and watch the doctor write out new scripts. Calling and leaving messages or getting any info over the phone is an absolute nightmare. You are lucky if you talk to the same person each month and the practice is like a revolving door, staff-wise. If you value your health, your patience and your wallet, do yourself a favor and go elsewhere.

Worst clinic I've ever been to. Dr. Nwankwo made a mistake when submitting my documents for…read moreinsurance, and I ended up being billed $300 for something that should've been free (reported the test as diagnostic instead of preventative). I called their office at least 10 times over the course of two months. Every time they came up with a new excuse... one time they said the person in charge is off this week... one time they gave me another number to call that was a deadend.... One time they told me to settle it with my insurance company (I called and was told that the they need to hear it from my doctor), etc. Finally I asked to talk to the doctor directly... and after waiting on the line for 90 minutes, she picked up the phone and started literally shouting at me, and said she just is not going to do it, because she doesn't want to. Long story short, two months and hours of phone calls later, I ended up paying $300 that I shouldn't have billed for. ALL THEY HAD TO DO WAS CALL THE INSURANCE COMPANY AND TELL THEM TO CHANGE THE ONE THING ON THE CLAIM REPORT! This place is a joke.

I've been seeing Dr. Hancock and his staff for several years now and you won't find a better…read moreendocrinologist in Middle Tennessee. Whether you see Dr. Hancock, Ms. Holt or Ms. Cox, although each has their own style, the continuity of care is perfect and all my concerns are addressed at each visit. I decided to try the Smyrna location a while back since it is close to work, and I found it to be at the same high standard I've come to expect from Dr. Hancock's office. To have the flexibility of getting the same great care whether I'm near work or home is great!

My kids and i have been going here for 20 years. I had a balance of 168.26 and i was "fired" from…read morethis practice. I think this is a little extreme. The office manager is EXTREMLY rude and unprofessional. I I tried paying the balance so i could setup an appt but was denied. It seems that they are more worried about money than the caring for their patients. I am very sad that i am unable to see Terri, the nurse practitioner because she is wonderful.

Practice is great for being private, no corporate rules, and a friendly human interactions every…read moretime. Dr Baker is the greatest doctor every. Dr Gilbert is cool too.

I had to come back 3 times for a physical and I had an NP see me John he didn't explain anything to…read moreme about my labs. I would not come back again.

It looks like they don't have enough people working, they take so long with every patient, they put…read moreyou in room and make you wait up to 2 hrs, I don't know if they forget that they have patients waiting in rooms or what, but it's just crazy, you gotta give up half or your day to come to this place!.