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    Doug Pruett Construction

    1.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Doug Pruett Construction

    Deck construction

    Guest house or ADU construction

    Manufactured home construction

    Doug Pruett Construction Photos

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    8 years ago

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    Mr. Handyman of Anne Arundel and PG County

    Mr. Handyman of Anne Arundel and PG County

    3.3
    (62 reviews)

    Extremely disappointed with the services provided and the disingenuous pricing of the work. I…read morerequested assistance with repairing a leaking sliding glass door and fixing a small hole (1.5" x 1.5") in my garage siding. I was quoted $450- $550 to fix the sliding door, and the siding repair was not included in the estimate. The repairman did not attempt to recreate the leak for the sliding door and suggested either caulking a small gap that might be the issue or replacing the entire door assembly. I said I would take care of caulking the door because I needed to clean the surfaces beforehand. We spent about 5 minutes addressing this. We then moved to the hole in the garage siding. Initially, the repairman asked if I wanted him to caulk the hole. Caulk seemed inappropriate for the repair, and I suggested using Bondo or something similar. He said he wouldn't be able to match the siding profile perfectly, but he could try. He also said he wasn't sure he could match the color, but he would take a paint chip to Lowe's to see what he could do. I understood the limitations and approved his attempt at the repair. I wish I hadn't; I would have been better off going to Lowe's, picking up some epoxy, and spending half an hour doing it myself. He said the paint chip he brought in wasn't big enough to color match, so he got a can of spray paint that looked close. I approved him to try it nonetheless and again, wish I hadn't. After finishing the job, the repairman gave me the invoice and said he came in at the low end of $450, which was confusing to me because that was the estimate for repairing the sliding door; we hadn't discussed an estimate for repairing the hole in the garage. I addressed this directly and was met with the response that "I have no control over the pricing, I just punch it in the computer, and it gives me a total." After including the cost of the spray paint and the credit card processing fee, the bill was $534.20 for a poorly executed repair of a 1.5" x 1.5" hole in some metal siding. That's absolutely insane. I would caution against using this company's services due to the poor workmanship and the predatory pricing. I tried calling to address this issue, but I couldn't reach anyone other than an AI phone agent.

    We have had really good experiences with Mr. Handyman in the past. This time things were…read moredifferent. We scheduled for the deck to be power washed then a few weeks later to be stained. The power wash went well and pictures were taken of the completed job to have on file. It was explained to me that the pictures of the deck would assist the next technician to plan for the deck to be stained. When it was time for the deck to be stained, the technician arrived stating the job was not scheduled properly, the previous quote was incorrect and the job couldn't be completed on that day. After requesting time off from work, weeks in advance all I could do was approve the work for the time allotted. That resulted in 1/3 of the job (exterior deck) completed at the top of the price range. There seems to be a lack of communication amongst the team at Mr. Handyman, which leads to poor customer service. Now due to AI, it's very challenging trying to speak to a human to remedy the situation. Unfortunately, I'm looking into another company who has provided Great customer service consistently.

    Doug Pruett Construction - contractors - Updated August 2026

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