My second time staying here in the past couple of months. The reception staff is downright surly. Before the mask mandates were lifted, they were still not wearing them, and hastily throwing it on as I approached to check in. Regardless of the mask thing (i get it, it sucks wearing that while you're working) I was def not warmly received anytime I checked in or out.
Rooms are quite nice, but theres a good deal of bird shit on my window. Comes with the location I reckon - but still. I'm stuck looking at it indefinitely.
The hotel bar is confusing - there was no one for the first 10 mins I sat down, and he I guess didn't see me any of the 8 times he passed right in front of me..?
Finally I said "Hello!" (in a nice way) and he got me a drink. Then he disappeared completely.
40 mins later - now there are like 4 VERY casually dressed worker folks way down at the end, and they definitely don't want to make eye contact with me or the other two patrons who are also here. Finally I waved someone over, and I asked if they were a server and I was told they don't actually open till 5 ( I got here at 3:20).
Well, sure. But there's no signage to indicate the bar is not actually open, and there's plenty of staff milling around. So if you come and sit down at the bar (as hotel guests tend to do since it's RIGHT THERE next to reception) - they will ignore you until you make a point of flagging them down. The first guy served me - failing to mention that the bar is not actually open ..? If he had told me, I would have buggered off! I only learned the bar is not actually open from the 2nd worker.. who ALSO served me anyway (and was very pleasant about it, to be clear).
Now there's 5 more new people here looking around expectantly while the staff goes about the prep for the evening.
Having worked in the service industry myself for many years - I can see how annoying this is for the staff - and for SURE it has to happen every single day. So if the bar is closed - maybe put a sign on the counter tops to let guests know the hours, instead of making things weird for everyone.
UPDATE: I was just about to hit send - then one of the new patrons just said "I feel like an asshole for asking for a cup of tea". So - it's not just me.
Apparently the restaurant is very good - but I have never stuck around to find out for myself cuz there is such a weird vibe here in the lobby bar.
PROS: great location, nice enough rooms
EDIT: room service does not exist. Am now eating the 2 day old complimentary cookie they offered me at check in (actually cookie pretty good but what I would LIKE is something from the restaurant downstairs) read more