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    DoubleTree by Hilton Hotel Denver - Thornton

    3.1 (72 reviews)
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    lobby seating area
    Alexandra B.

    There is a normal hotel hiding beneath the very odd "castle" exterior. Do not let yourself be scared about the look of the hotel from the outside. Inside it is a normal looking Doubletree hotel. The room was clean, and the one I had looked like it had been refurbished. As a hilton honors diamond member I got $15 credit that can be used at the breakfast or snack store. They had a buffet available (not my preference, as I much rather order from the menu), but the buffet was fine with a selection of hot foods like scrambled eggs, bacon, potatoes, and parfait cups, fruit, cereal, etc. There is plenty or parking, although make sure not to leave anything visible. There are many signs warning of possible break ins.

    What is that?
    Daniel Q.

    Absolutely horrible, from the customer service to the room. The pictures speak for themselves. What is in the shower?! Of course they did not offer me a different room for free. In fact when I complained, I was threatened by the manager with police because I "interrupted", but then was eventually told I can stay. It would have been a logistical nightmare to go else where at the time. This is truly gross! I will never stay at Hilton again and this is so disappointing.

    Elizabeth R.

    My manager picked this hotel for a work trip and we've had zero issues. We were welcomed with a smile right away and I was thanked for being a Hilton Honors member (doesn't always happen). A key system upgrade was going to take place at some point and we were made aware way in advance, but I used the app so I didn't have any problem. It's recently been renovated and upgraded so it's very clean and well kept. We were also given a cookie any time we asked, so coming back from meetings and wanting something sweet this was perfect! The room is big, clean, everything is working, and the bed was very comfortable. The blackout roll down shades really work and light doesn't shine in from under the main door. You can request a Mountain View room, I hugely suggest this. The view is gorgeous and totally unblocked. Breakfast opened promptly at 6am and was sat down right away. The breakfast burritos are HUGE, could easily be split by two people. Coffee was always hot and ready in the lobby. Food deliveries were easy to the room, everyone was very friendly.. my room was cleaned every day we were here. yes the exterior looks like a castle, whatever it's a funny conversation piece that's also close to the highway and 30 min max from just about anything you would want to see or do in Denver. I would recommend this hotel no problem, I felt valued as a Hilton Honors member and it was a very nice property overall.

    Filthy bath tube

    Stayed here Sept. 27th and checked out on the 29th. This stay started out bad. My company sent me for a training and I stayed at Doubletree Inn in Thorton Co. After a long flight I just need some rest. I went up to check in to the hotel and they took my license and proceeded to ask me for the full amount of the room which was 319.00 dollars. I explained that I was there with my company and also explained that I was not responsible for the bill. Then they had another receptionist come over to help and she then asked for 100.00dollars for incidentals. Which I found strange because I have never had to use my own credit card but i gave her my card and she took 100.00 out of my account? So that was a whatever moment. But anyway I went up to the room to take a bath and when I walked in complete darkness, not one light on? I stumbled around feeling the walls for a switch and finally found one? I set all my stuff down and went to take a bath and when I looked down in the tub I saw filth? Took a shower at that point and went on down and kinda got turned around a little disoriented so I mentioned that on my way past the front desk and when I came down a little later the receptionist asked with an attitude if I had found myself, very rude. So today the 1st of October I called over to find out when my money would go back in my account and I spoke with Desire and she was okay but started to lose her patience with me. When I hung up she called back to explain when so I tried to explain again and she just tried to talk over me while I was making a statement?

    Staining, Pubic hair, debris...
    Forrest K.

    First room they gave us had pubic hair on the bathroom floor and toilet, hair in the fridge, booger on the wall, significant debris all over the carpet (obviously had not been vacuumed), etc... They offered a different room that was almost as bad with terrible staining on the carpet. The third room was tolerable but still dirty. Was hoping to have contactless stay but couldn't because of all the shuffling around. No real attempt to make things right other than moving us all around the hotel, carrying our luggage from room to room.

    During my stay I've had the front desk clerk make a comment about me wearing The same T-shirt as the night before In front of other guest Other than that the other staff was pleasant to deal with The carpets were filthy not to mention when I got home they had took more money out of my account which should've been 100+ dollars extra than what my Hilton honors out told me So if you book with them please be sure to get the right information they will try to Get you more money

    Room ok but bathroom was not clean. Called the care line and asked for another room with a cleaner bathroom. I was informed the hotel was sold out and nothing was available. I asked if everyone had already checked in... so as to move to something with a cleaned bathroom and then the room I was in could be cleaned for a later arrival. Was told NO. Man, this bathroom was skanky..... easy to tell it had not been wiped down much less cleaned before I checked in. I understand these things happen but to NOT to have or suggest or resolution...... WOW!!!!! And to not offer to have someone come and clean it is totally unacceptable. Shower was cover in soap scum, finger prints and smudges. Wall next to the sink had toothpaste splatter marks all over it, mutton not cleaned and had toothpaste/water splatter.... just yuck all over

    Shower ceiling looks atrocious.

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    3 years ago

    Bad customer service- I will not stay at this property again. They seemed to not care when you bring up issues regarding the room.

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    Page 1 of 2

    Ask the Community - DoubleTree by Hilton Hotel Denver - Thornton

    Review Highlights - DoubleTree by Hilton Hotel Denver - Thornton

    Carla was so instrumental in helping us reconstruct the wedding vision my daughter and son in law had hoped for.

    Mentioned in 2 reviews

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    Fairfield by Marriott Inn & Suites Denver North/Westminster

    Fairfield by Marriott Inn & Suites Denver North/Westminster

    (29 reviews)

    $$

    Bashan at the front desk was very kind when we checked in Tuesday evening. We were pleased with his…read morecustomer service and he gave us a couple of water bottles for free which was awesome! He was the highlight of the place for sure. Now, the morning staff? I am not sure if it's just a policy of this property, but my grandma and I requested a late checkout as we have to wait until 4pm to get into our AirBnB with the rest of the family. We were told the latest we could check out is noon, which to my understanding is just normal check out time. Not a huge deal, but a bit of an inconvenience. It was to be a blessing in disguise, however! The room was absolutely unbearable. There was an extremely strong scented SOMETHING sprayed on all of the bedding and coming from the air conditioner. We had to sleep with the window open and keep the door propped during the daylight hours to even be able to stay in the room. I had no issues with allergies or anything like that upon coming to Denver, but in this room I was literally choking on whatever scented stuff they use. I couldn't hardly breathe, continuously coughing and sneezing, and my nose got super stuffy. Thank GOD we couldn't stay in the room for longer, or else I probably would've choked to death on that stuff. I can literally still taste it and we are sitting in the lobby waiting for our family to arrive. The fitness center is very underwhelming, it is more like a treadmill room. Two treadmills and an elliptical with dumbbells going to only 20lbs. Clearly not meant for any real exercise, cardio only, which is not a huge surprise for a hotel gym but I was still disappointed. I only gave a second star because of the front desk clerk Bashan. There was one woman with glasses and dark hair- inattentive at best, even slightly standoffish. It was like they were blaming us for being picky or something- and I NEVER complain. I am always very kind and understanding, having worked front desk in hotels myself for several years, but this experience was absolutely terrible. The worst stay I have ever had in a Marriott property- and I used to work exclusively at Marriott properties. The worst part was undoubtedly the absolutely unbearable scented whatever in the room. It was literally making my grandma and I cough and choke and sneeze the whole night through, only marginally improved by opening the window and door. I cannot recommend this property to anyone else; breakfast was okay but the eggs and bacon were the only hot foods served. The rest was instant food, things I could make myself in a microwave. The eggs and bacon were both very watery also, I didn't even eat the bacon as it looked like it had come from a microwave. Soggy and soft, disappointing experience. Thank you again to Bashan, but I really hope the rest of these issues get addressed so that this property can take good care of its guests in future.

    Ended up at this hotel after being forced to cancel at hotel close by- see other reviews…read more Extra clean rooms, towels , beds. Pillows .pool,breakfast. Great hotel staff and helpful. Will stay again . Ty .

    SureStay Plus by Best Western Thornton Denver North - Guest room

    SureStay Plus by Best Western Thornton Denver North

    (21 reviews)

    First Impression walking into the hotel is that it was clean, colorful and welcoming. The hotel…read morerepresentative up front was welcoming & communicated with me as he was handling a call. Thank you! The hotel is very nice and modern, love the fact that the hotel is very clean & bright! Love the new remodel look! Breakfast food for the day was biscuits & gravy, boiled eggs, muffins, waffles and other options. The breakfast attendant was great and very cautious of when food was becoming low. She kept on top of tables and counters! She did an amazing job considering that there were many visitors and kids in the breakfast lobby.

    The rooms and amenities are old and outdated. The internet…read morebarely works, and so many transients come and go. The dining area is outdated and dark, and you see it right when you walk in. When you get coffee from the "coffee stand" in the hotel, across the entrance, there are not enough supplies to even fulfill your coffee needs. Elevator squeaks when used, and there's graffiti on the elevator walls. Is this a hotel or a brothel? The sheets and towels were dirty when we arrived, and had the faint smell of smoke in the room. The phone didn't work. The tvs don't work, our TV didn't have a remote, and the door hinges look like someone tried to break in before, and all the hotel did was remove it so it wouldn't look noticeable (take a hotel lock to be safe). The AC was dusty, and there were so many "broken down" cars outside. If you're looking for somewhere cheap, stay here. Otherwise, find somewhere better fr fr. I regret picking this hotel, but it'd be too expensive to find another hotel on such short notice.

    Holiday Inn Express & Suites Denver North - Thornton - Spectacular sunrise from room window.

    Holiday Inn Express & Suites Denver North - Thornton

    (36 reviews)

    $$

    I loved the free breakfast and the mini fridge. Nice pool, hot tub and fitness room too. Really…read moregood for the price. Bravo!

    Located in North Thornton Colorado about 20 miles west of DIA. This Hotel is in a bad area of town…read more There was a rental car stolen the night before we left "per hotel staff" in The hotel parking lot AND the night before that, the gas station which is right next door got robbed. "Note this is obviously not their fault, however needs to be mentioned so that you as the reader may get a better perspective" Now the Hotel itself is not bad but the rooms look outdated and we could see a dent in our mattress under the bed sheets "old mattress" the carpet was sticky when walking on it bear foot. We booked the Hotel through Costco and we ended up getting charged 2 times once by Costco and once by the hotel. The Manager was responsive and did say he refunded our money but as of yet I have not seen the charges reversed on my card. IMO a big mistake like this should immediately be reversed on my card and I should not have to wait two weeks "will see what happens" The highlight actually was the food for breakfast, the husband and wife team that prepares everything are super nice and we literally spent hours talking to them. They are true gems. "They get 5 Stars" The maid service does a pretty good job but it's hard to make a outdated room look nice and clean, they speaks zero English and it was near impossible for me to communicate with them. Bottom line is I know that the new manager is trying hard to make this hotel better but I just felt unsafe and the room were meh at best. Unfortunately I cannot recommend this Business.

    Extended Stay America - Denver - Westminster - Coffee Station

    Extended Stay America - Denver - Westminster

    (26 reviews)

    $

    I've stayed at this location since 2016 and again in 2018. It's changed a lot in 2023…read more The first week a homeless man wandering the hallways on the third floor. A homeless woman sleeping in the stairwell. I told Nancy, the manager about it and she called the police. In the grass in the back of the hotel, I found drug needles and a woman had her purse stolen and the cops called. They keep the side doors locked because homeless sneak in. The homeless stay in the garage rooms on each floor. The manager said, "the issue started after Covid" There is an abandoned restaurant by the hotel where the homeless camp. The police park there to keep them out. The police did a drug bust in the parking lot by the front entrance and about 5 undercover police cars and people handcuffed on the ground. The police were called at 6:00 AM because of a domestic dispute on 4/12/23 on the third floor in 325 and the occupants kicked out by police ‍ The washer machines don't work or take coins and maids will not clean and the front desk gives you the vacuum and broom to clean yourself. They won't exchange your linen in the morning and you are told to come back by Nancy because she is busy in the morning. You go without your needs met. This hotel has changed a lot. It's dirty and not clean and there is dog poop everywhere. There are a lot of homeless and people on drugs. Guest's smoking in the front entrance and pit bull dogs off leash and a lot going on here. The front desk is dark until 7:00 AM and no coffee at 6:00 AM If you're here more than a week the maids won't clean and you put in a request for every other week for them to clean you change your own sheets and bring your dirty laundry down to exchange. They don't always have what you need. I've had to pay at laundry to wash hotel towels and pillowcases. They will take cash for a weekly rate but you must have exactly the right amount because they give no change. The police patrol the grounds daily and no security cameras on staff. The hotel is understaffed and the front desk clerk quit after just starting. One front desk person is working double shifts and maids are understaffed. The grounds and hotel are dirty and hallways are not cleaned. They overcharge for rooms at the desk and it's cheaper to book your stay online or the website and don't extend your stay at the front desk. The rooms are high and I saved over $200 by booking online. The manager had the cops over because room 219 was screaming for help and another guest heard it through the thin walls. The manager and maid are talking about it at the front desk for all to hear. The hotel allows cats and litter thrown out in the garbage rooms on each floor and if you have cat allergies make sure your room had no cats.

    The hotel is filthy. The vents and window sills were dusty. There were clumps of someone else's…read morehair in the shower upon check in. Checked out one night early and booked another hotel. I felt like I was going to end up on the next Netflix special

    DoubleTree by Hilton Hotel Denver - Thornton - hotels - Updated May 2026

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