Diamond members BEWARE. I checked-in, and the front desk said that they stopped providing doubletree cookies for the time being... already off to a bad start. Half the reason I stay at DoubleTree is for the warm, tasty cookies :) As a diamond member, I'm used to getting a free breakfast. I go down for breakfast and come to find that diamond members have to pay for a hot breakfast, wtf... Ok whatever, it's fine... I got a continental breakfast and a coke to drink. The continental breakfast was nasty. The fruit was clearly old cause the pineapple was browning. I took a bite out of a muffin, and there was raw dough inside... Worst of all, they bring me a receipt, and I got charged over $4 for the coke I ordered. Obviously if I get a continental breakfast, I should be informed that the coke isn't included... Fortunately the nice lady at the front desk removed the charge since it was clearly a hotel mistake due to poor management. Update: I added two stars due to manager response! I'll be back next time!! read more

For a Doubletree this left a lot to be desired. I stayed at a Holiday Inn Express recently and was much nicer than what we encountered here. We had to ask for our cookies. Was told our waters were in the room and they weren't. Window leaked air so you heard any bit of wind all day/night. They claim the air conditioner isn't controlled but can't get the rooms under 70 and by 6am it's 75 in the room. Hot water does not get hot. Ever try putting a night guard in you can't warm up. Yeah I don't recommend it. Shower took a minimum of 20 minutes to warm up and most of the water came out from the tub faucet portion it's definitely a dated hotel. They also charge the $100 incidental instead of processing it as a pending charge. So double check your statements! It's easy to miss! If it wasn't for a wedding I probably would've left because this was not it. Great location but not exactly the best stay. Management did offer a partial refund after some back and forth but doesn't make up for the issues we had. After waiting two weeks, a refund was never processed like I was told. The location was not willing to work with me as I "booked through a 3rd party site". Which I did not as I have a credit card and use my app or website every single time. Hilton, do yourself a favor and close this location. It's an embarrassment. read more

Do not stay at this Hotel. The worst experience I have ever had at a hotel ever. Me and my teenage daughter stayed for the weekend, visiting from out of state. When we first checked in their key system was down and we were not given keys for our room. We had to be escorted to our room and let in. The gym is nice but not kept clean. There were no towels available all 4 days. There were no wipes to wipe down the equipment after use. I was able to see the sweat on the equipment from the previous guest, very unsanitary. Dirty used towels on the floor around the gym. And the gym was very cold, like if I was workout outside in the cold. The room was in need a lot of maintenance and repair. The wallpaper was warped and peeling. The room had a damp smell. There was mold on the ceiling of the shower. The toilet had either rust or blood stains. The worst part of the stay was Saturday night, a swinger's party occurred throughout the hotel and on multiple floors. Earlier in the night a lot of people were gathering in the lobby and police were called out. Later in the night me and my daughter went to dinner and when we returned the hotel was over ran with people attending this party. I was not able to find any parking. In the lobby there were individuals dressed inappropriate, half naked. Individuals drunk and falling over. The whole reeked of marijuana. Multiple floors had decorations and flyers indicating the type of party it was, playrooms, dudgeons, wet t-shirt contest. Individuals in the elevators talking about activities that were happening in the hotel and which floors they were happening. My daughter is 16 and I did not want her exposed to these things. At 6am, the fire alarm started to sound. It woke me up and I looked out the window. I saw 6 police cars and a fire truck. I was confused on what could be happening in the hotel and if we needed to evacuate. I thought it could be a fire or there could be an active shooter. So, I did not know where to go. I heard doors being knocked on in the hallway and doors opening and closing but no one knocked on our door. There was no phone call to let us know what was going on or to advise us it was safe. We just stayed in our room hoping that we would be ok. The next morning at checkout, the receptionist did not mention anything or apologize for the early morning disturbance. And again, there was police at the hotel when we finally let. I do not recommend this hotel to anyone, find another Hilton property that is close by and pay the extra couple of bucks. Worst experience I have ever had. read more

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The woman at the front desk was very nice. It all has been a rough go since. I went up to my room and was greeted by a half dead, half alive, gigantic cockroach on its back. I took a picture and walked right back out. I was then reminded of the woman next-door with her door cracked. She thought she was a finalist on American Idol. I went down to the front desk, asked to be moved to another room, And had no issues with being placed in another spot. I come up to my room, get the ice bucket, walk down to vending, only to find a sign that says the ice machine is broken and to go back down to the lobby to get ice. I sure hope the bed and pillows are comfortable. I'm just not there yet. . No hand towels in bathroom!! Or garbage can. What's going on here?? Woke up, retried coffee pot. Not good. Water came out both sides tho I only picked 1 and it brewed a 1/2 cup. Had to go to McDonald's next door. I now have to call front desk and I hate being this person but come on. Good news? Comfy bed and pillows!! It was quiet once I was moved to a diff floor. read more

DoubleTree by Hilton - 1/2 cup - Hotels Near Me - Atlanta, Georgia

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The hotel looks nice from the outside, but has roaches on the inside. My room was switched three times I asked for a refund and the police were called on me. Please do not waste your money at this hotel. I'm attaching pictures as well. read more

DoubleTree by Hilton - A roach on the bed - Hotels Near Me - Atlanta, Georgia

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Just a quick update: I stay here once or twice a month. Been doing that for two years. It is an older building but they've renovated and keep it very clean. The room service is tasty and well priced. The best part is the staff. Sylvia and Joseph at the front desk make you feel like you've come home. Robert and Moe in the restaurant remember your name and coffee preferences. Sure there are fancier hotels, but none will beat this location for kindness and courtesy... aren't those traits sorely missed these days? read more

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I checked into the Doubletree by Hilton Atlanta North Druid Hills when I got into my room. I went to the front desk, as I wanted to give them a chance to do the right thing. Spoke with Parshen she advised that she would have to see it'll they are sold out and if not they would be able to more me.. otherwise it wouldn't be until tomorrow. Instead of taking 10 min to look in the system so see if they were sold out, she said she would call up to the room. After 45 min I went back to the front desk and she still didn't have an answer. The issues: Bathroom door frame and hinges rusted Tub drain rusted Closer door frame and wall filthy and Grimm ( months of not being clean) Shower head plate not secured Photos posted My advise STAY AWAY read more

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Rooms were nasty and all of the neighbors were smoking and partying all night. Stains on the walls and all over linens. Just nasty

Worst experience ever and no management. The door to my room was broken and they wouldn't let me in because my husband wasn't with me. Also no conditioner, horrible room, no service. They should fix the doors so you can open them read more

Worst stay I've ever had, they have cockroaches in their room and didn't even accommodate me to stay somewhere. Don't stay at this place, unsanitary. read more

DoubleTree by Hilton - Cockroaches - Hotels Near Me - Atlanta, Georgia

Worst customer service!!! Booked an extra night so I would have a room when I arrived at 8am.... Mind you, I had checked in the night before ...room was given away!! I'll had to wait till 1pm to get my room that I paid for in advance. While waiting in the lobby I found some friends running around, ROACHES!!!! Finally get my room and wake up and o roommates, again ROACHES!!! NOW HERES THE KICKER.... When I told the front desk I got eye rolls and , " what do you want me to do about it"! LOL Um... get me a new room with roaches, apologize for the inconvenience, don't act like it's my fault!! Lol!! HILTON YIU HAVE FAIL ME !! read more

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Just know...when you arrive they will be requesting a $100 no smoking in the room deposit....THIS IS MOSTLY AN ATLANTA thing. Apparently everyone smokes in the room, but I did not. And it will take 5 - 10 business days to get your random $100 returned to you. We checked in late...on a reservation. That was apparently THIRD PARTY. They mention these types of things when they are checking you in....as if to say if something happens don't blame us. AREN'T YALL THE ONES MAKING THE MONEY? Why does EVERY front desk person do this....if it matters how we get the room...then don't sell to PRICELINE. Those are your internal issues. Front desk guy seemed like we were an imposition, but ppl have lives I did not intend to disrupt his. When will they have kiosks for front desk personnel....it's like 7th grade all over again with the attitudes. Cleaning ppl however were very nice and professional and the room was clean and organized. Decor update needed soon. But I take clean over pretty anyday. Thank you. One last thing.....maybe this is a post-pandemic thing, but BREAKFAST WILL BE $15. read more

The hotel was nasty. There was a huge leak on the first floor in front of the elevators that was being ignored. The vending machines were empty and or broken on every floor. Front desk was unable to help and could not answer questions. Worst 4 star hotel ever. You're better off staying at a motel. Stay anywhere else. Look at their reviews. read more

They advertise cookies when you check in but when I checked in cookies were nowhere to be found and no explanation was given.

Got a good deal on this place through Hotwire and it's easy to see why it was inexpensive. Hotel is going through renovations so it's a makeshift welcome desk but we checked in at 3:15 and had to wait 20 minutes because they had already filled all the King rooms with early check ins (???). Staff didn't seem too concerned and like that happens all the time. The room itself was clean and spacious and kept my review from being really bad. The bed was comfortable but hard to sleep due to traffic sound. The noise of the interstate is extremely loud and sounds like it's right on top of you. Might have been the loudest outside traffic sounds ive ever experienced at a hotel. To sum up - Not the worst place I've stayed in but wouldn't stay here again. read more

Very accommodating. Note: Renovation Project just starting. It's an older property but the bed is the same! Buffet was fresh and hot. Ask service elements were attended to a guests. That's why ... my hotel will always be Hilton read more

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Lousy breakfasts, no maid service second day, front desk service was unhelpful. There were some positive moments. The beds were comfortable. read more

No cookie when we arrived, didn't give us the wifi code until we called., mold in the shower ceiling

LaTasha (night auditor) took great care of me. I was traveling late and arrived very tired around 2am and she worked diligently to get me a room. She even went into the kitchen and got me real utensils to eat Great Job! read more

I booked 2 rooms on July 25th, 2022 for the weekend of 8/12 - 8/13 for my brother's bday. On check-in day, I put my card in the machine for what I thought was for having one on file for the stay just incase we order breakfast or something, but the desk clerk, Josh, charged my account for the first room for $445. I told him that I prepaid for my rooms. He was so rude. He said that that they didn't have a record of it so it isn't paid for. I then showed him my printed confirmation email and showed him the charge on my bank app. He told me that because it said Memphis, it wasn't for this hotel. I showed him on the reservation their address and the dates for the reservation. He said he didn't see it, but he would take my word for it, then gave me my other set of room keys. I asked for a refund or cancellation confirmation and he told me when he gets the line down, he would process my refund. I said ok and proceeded to my rooms. In one room, One of the beds was unmade with the bedding on the chair and the counter area wasn't fixed up. In the other room, it had water damage on the ceiling, no end table, broken phone cord, mold in the bathroom, etc. And then I got an email notification that ANOTHER $445 hold had been put on my account. That means I now did not have access to about $890 on my trip. I immediately went down to the lobby, waited in line AGAIN and told them about the charge and asked for a refund confirmation. The male desk clerk told me I would have to talk to the female clerk to get it resolved. When she was finally ready, I explained to her the issue with the double charges and showed her my reservation and my bank statement. She acted as if I didn't know what I was talking about because of the bank statement saying Memphis instead of Atlanta. I once again showed her the confirmation with their address for my reservation. She tried to tell me that the prices didn't even match so it can't be correct and asked if I booked through a third-party. I told her that the price I paid was for the discounted rate I chose on the Hilton website and showed her the HILTON WEBSITE CONFIRMATION PAGE. I then asked for her to get a manager. She was unavailable. So I asked her to call Hilton. She advised me that their phones were down so I had to call from my phone. I made the call and the customer service representative advised me that he saw my payment noted on the 26th of July and they sent it to this hotel on the 28th of July. After hanging up with Hilton, I was told that I wouldn't be charged and that they now have my prepayment noted. I asked for a confirmation for my record and he told me he couldn't print it and to get it in the morning. The next morning, the morning shift, which were very respectful and helpful, advised that she would pass my all the information along to the manager. When we got back that afternoon, the manager guaranteed I wouldn't be charged and apologized for the hold. The next day after I checked out, I was in fact charged for a total of $711.18. I was embarrassed enough dealing with the rude night shift, but the rooms were nothing like the pictures and were completely unacceptable to Hilton standards, the night staff were unprofessional. I went my whole trip without access to $890 of my own money, and then was still double charged. It is September 1st And I still don't have my full refund yet. My whole weekend and Atlanta experience was ruined. The only good thing about this experience was the cookies. It is 9/1/22 and I am STILL waiting on my FULL REFUND. Customer service keeps giving me the runaround it seems between reaching out to the property and "investigating" the complaint. I love DoubleTree hotels, but I will NEVER stay there in ATL again. read more

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Well it's a shame I have to write this review. Let's start my saying that.... THEY HAVE ROACHES!!! I booked late Friday night after arriving on a late flight from Florida. I checked in with a gentleman named Jason. He was Pleasant. He checked me into room 303 which faced the back parking lot. Since I enjoy the city lights I asked him to move me to another room so I can see something other than a pack parking lot. He then moved me to room 423 and my stay here became a nightmare!! I went out for the night and got back to three property late that night and went straight to bed. Upon waking up that morning and using the bathroom. I glanced something run pass my feet. I turned on all the lights and got a better look! To my utter surprise it was a ROACH!! I immediately called the front desk to tell them out the pest and how disgusted I was. The desk agent Ciera stated " well we'll refund you BUT you booked through a 3rd party" the 3rd party was "HOTEL TONIGHT" and I would have to call them to ask for a refund. Now mind you I didn't ask for a refund but after being told that I was completely displeased because this is a health and cleanliness issue especially in the midst of a pandemic...clearly the right cleaning procedures where not being performed. Moving on, I asked to be moved to another room but had to wait until after 3 when house keeping was done. I then asked to speak to a manager but was quickly dismissed because she was off for the weekend but Ciera was under strict instructions to NOT refund third party booking for whatever made up reasons they set in place. I then asked to speak with the house keeping manager to insure my next room would be spotless so I could continue the rest of my stay comfortably. Once again, I was dismissed! She proceeded to tell me that's an engineer problem not hers! I was so livid and disgusted I called an Uber and took my luggage because I wasn't comfortable leaving it there until another room was available. I gave Ciera my number to call me when the new room was available. NEVER RECEIVED A CALL! Needless to say I didn't respond. I emailed "Hotels Tonight" they reached out to the hotel staff to see how they can mutually accommodate me but was also told that they can't and won't help me due to third party booking. I'll be calling corporate and the general manager after the holiday to file a complaint and as well as Atlanta health department! I worked in hospitality for years and would never treat a guest the way I was treated, especially being a Hilton honor member. I had to get my clothes dry cleaned and sanitized as well as luggage. Just to insure I didn't bring pest back home or to my next destination! This experience was the worst!! I'll never stay book this place again! VERY UNPROFESSIONAL AND UNSANITARY! Wouldn't recommend!!!! read more

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**Stayed in July 2023** Still an okay stay. The staff were kind and helpful, especially the lady at the front desk. When I first arrived, the system was down, which meant we couldn't get room keys or use the wifi, which sucked. But the staff walked us to our rooms whenever we needed, and I never had to wait too long for a staff member to assist me. The room was clean, but the bathtub doesn't drain properly. I took a shower around 6:00 pm and it took all night to drain the water from the shower. read more

I've actually always liked double tree and never questioned the quality. But this one..this one was different. So, let's start: Shortage of staff. Which meant No one at the front desk No one to bring anything to your room, such as additional towels. Plumbing issues: 1st room (on the second floor) had water dripping from the ceiling. 2nd room (on the third floor) had water stains on the ceiling. Cleanliness: Room had old French fries in it. Coffee maker was filthy Stains on the carpet and sheets Gym didn't have wipes to wipe down equipment Hair in the bathtub Extras: Towels were exfoliating rough. Didn't respond to the Hilton text app Cigarette butt in front of the front door where it stated "no smoking" No breakfast bags ..and no cookies.. read more

Free Cookies, but NO Breakfast for Hilton Honors Diamond Members at the Doubletree North Druid Hills Near Emory. Booked a quick overnight stay for a meeting at Emory University. Convenient location and free overnight parking. Love the warm chocolate chip walnut cookies at check in. Forgot my Hilton Honors number, so I could not add it when I checked in, but was told to come by later to add it to my account and get my Hilton Honors reward points and vouchers for breakfast. No problem as I really only wanted eggs and some hot tea in the morning. Came back with my rewards number and was told that they were not able to add it to the reservation at night. In the morning, I was told by Joe/Joseph that he could not add the number since it was not on the original reservation that I booked through Southwest Airlines. So, no Hilton points and breakfast was $13 per person. When I asked for more hot water in the lobby (the coffee and hot water for tea were empty) to at least have some hot tea or a glass of cold water, he was as equally unhelpful. I asked him if he cared about reviews or the Hilton reputation and Joe replied that they can only follow what is outlined in their service training guide. Really? That coupled with a room heater that would not heat to over 70 in the winter made me wonder, where is the warm Southern hospitality that I usually experience in Atlanta? (Hilton service at The Millennium Hilton in Bangkok, on the other hand, was AMAZING!) Special kudos to Nichole who helped me after her shift was over. Such a kind and valuable asset to the Hilton family read more

Just checked in, and my room is terrible smells very bad not clean dead bug and killed 2 bugs and they sold out what's going on here and I use to work for this company not here thought this my first experience here please fix it ... this is outrageous and I'm here for one. Ight nobody wanna a stinky bathroom who wanna shower there who wanna use that nasty toilet read more

Giving this place two stars is really being generous. I'll be nice because the bed was comfy & my company's discount made the amount reasonable. But some serious violations surfaced. 1st: the breakfast (that was an additional charge) wasn't very good. Soggy bacon is just blasphemous if you ask me. & they gave me hash browns when I asked for grits. 2nd: they didn't service my room until I brought it to their attention 3 days into my stay. & even then I had to ask them twice. 3rd (& most significant): Uninvited guests were in the room. Enough said (see photo attachment). The place looks great from the outside & when you walk in the lobby. Workout facility provided a worthwhile experience for me. & the front desk attendants were indeed pleasant. But like the old saying goes, "You get what you pay for." I would only stay here again if I was desperate & the only other options are Motel 6 caliber places. read more

DoubleTree by Hilton - Picture worth 1000 words - Hotels Near Me - Atlanta, Georgia

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So the place is old. Real old. All the fixing won't help needs a total renovation. How they keep the doubletree name is beyond comprehension. Think more like a quality inn. rips on sofa, rusty doors in bathroom. Stains on walls and floors. Ac not working right. No towels. The list is endless. Doubletree did away with the Buffett long ago. So their restaurant has a basic minimum menu. And it's priced reasonably. Once again the setting is old and worn. But the food is good. Real good. Only reason . I'm giving 2 stars is breakfast was very good and the staff in the dining room and front desk are always so sweet. They try their best. But it's not like they can really do much about the condition of the building. read more

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Would give 0 stars if I could , No a/c or hot water in hotel . If that's not already bad enough they have cockroaches!! Also a scammer will be calling your room throughout all times of the night asking for your credit card information! Will never stay here ever again . Rooms are filthy & smell like mildew & smoke ! This hotel is really tarnishing the hilton brand read more

Dirty hotel with HORRIBLE customer service. Roaches coming from behind the headboard, dirtly bed linen and the front desk supervisor was not helpful and was extremely rude! Do NOT book this hotel. Had to checkout at 11pm and find new lodging. read more

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T E R R I B L E * we booked a king sized room 3 weeks in advance and when we arrived, they gave us a double queen and I had to go back downstairs and get the right room. They told me that they overbooked on King Rooms and that I can come back in the morning to get the right KING room, so the gave us a Queen room for the evening-- it was hot, had spiders coming out of the AC vent and the AC unit was loud and was spewing out condensation all over the bed and furniture all night. I couldn't sleep because of the volume AC and when I did sleep I was woken up by the spewing water because the vent is right above the bed... I went back in the morning asking them to comp or discount the night because we were staying 5 nights and to check into the correct room. They still gave us another queen room and told me there was nothing they could do because they were overbooked on KING rooms, and they couldn't reimburse me what I spent or discount it even though they gave me the wrong room 3 TIMES... and they weren't any cookies. The staff was polite but absolutely clueless as to rectify the situation. read more

This is probably the worst experience I've ever had at a Hilton brand hotel. The check in staff was completely impersonal; no cookie even discussed or provided. Gave me my key and moved to the next guest. I walked into the room and found a dirty towel that was obviously not even from the hotel inventory. The window had a very large crack and what looked like a bullet hole. I wiped down the room and was disgusted with the brown color of the wipes when I was through. The shuttle left early and without me on day 2, even after confirming with the driver the day prior. Check out was just as unprofessional as check in and I was never asked how my stay was, probably because they know the answer. Don't stay here, please. Find another hotel! read more

DoubleTree by Hilton - Hotels Near Me - Atlanta, Georgia

Garbage, out dated, under staffed. Not a good stop on our travels. The description does not match what's actually here and available. I recommend you move on to another hotel. read more

For the price I expected a more luxurious experience. The elevators were a constant problem, only one worked when we first arrived, no sign was up so we were in the elevator hitting our floor button watching the door open and close before we tried a different elevator. The second day, we couldn't call any of the elevators from the bottom floor so had to wait for someone to come down before we could get in. I guess they don't clean rooms anymore until you checkout, another habit of COVID. Although prices didn't go down with the reduced service. Pool was closed. Staff was semi helpful but difficult to get ahold of via phone (no answer multiple times when calling down). I'd rather spend my time at a different hotel next time. read more

Not sure what is going on in the restaurant. One day I use the menu and it's ok. The next day, when I get the bill, I'm told that's an old menu, we have me prices. $12 for three eggs .. seems a little excessive... read more

I've stayed at this hotel many times over the years, thanks to work. The 5 stars are for staff alone. The building itself leaves much to be desired. It's been renovated, but still needs some extensive TLC. The staff here takes great care of us, whether it's the wait staff at breakfast or the front desk staff. The shuttle driver was fantastic, and offered me MARTA advice that was on point. read more

I was surprised. The staff have been so helpful and the building is a bit dated but clean and comfortable. Free parking as well. Not a ton of eating within walking distance. Very pleased with the price, location and staff. Will be back Oh the warm cookies are a must. Workout room is also adequate. Great job. read more

Sour milk smell throughout the hotel for some reason. I hope it wasn't mold, just feel like dirty place from wall to wall. I don't know what happen to doubletrees brand but this one falls below all standard. Nothing about this place is doubletree. Front desk service was okay, breakfast host is so weird and unwelcoming. These people are in the wrong line of work. True impressions....It looks like a hotel that's scheduled for demolition and the Indian owner is just keeping it barely above water as long as possible for a few more dollars. Truly regret booking here! Appreciate the stocked response from the manager but as you can look back on all reviews from years ago. Nothing has changed. The same complaints about sanitation and conditions of the property. My only regret was didn't look at the reviews before booking. read more

We arrived around 2:20 for a 3pm check-in. Usually when you're this close to the standard check-in time, they will allow you to stay and check-in early. We were turned away without any attempt from the receptionist to give us a room that was already cleaned. We asked on several different occasions for a famous "Double Tree cookie", and were turned down every time. I mean, honestly, why is anyone even staying at a DT if you don't get a cookie? The room was not well kept and outdated. The door had to be pushed or kicked to open, the shower door was broken, the bathroom sink didn't drain and something had been ripped out of the wall, made obvious by the big hole. It basically just felt like no one at this hotel cares about the quality or its guests. It was close to where we needed to go--that was the only positive. Wouldn't stay again. read more

Doubletree should be ashamed to have this location in its portfolio. Hallways having a musty smell as if the carpets were flooded. Rooms having showers that were below par for this brand. Paint peeling, exposed rust and commodes that wouldn't flush.. Extremely disappointing for this level of hotel. read more

So bad!! I stay in Hilton properties every week and this was the worst. The smell in the hallways was worse than words can explain. The tub in the shower didn't drain and the restaurant in the lobby was a 0-10!! I will never stay here again!!! read more