I usually stay in Hampton Inns as I know they're reliably clean. This time my son stayed with me,…read morehis first time as an adult. He was so impressed that he's signing up for their reward program and plans to only stay in Hamptons moving forward. This one had free parking which is fairly unusual in California, standard free breakfast and as always was very clean with a friendly desk staff. Unfortunately there was an obnoxious school group staying there, for one of our 3 nights, but there's not much that can be done about that.

The hotel was pretty good. It looked new, the fit and finish was nice. Breakfast was good. Pool is…read moresuper small with no privacy (low walls next to parking lot). I did have some small issues around housekeeping. We were there for four nights. Unfortunately we missed the first cleaning since we didn't leave until 5pm or so. We communicated that we ran out of conditioner and hopefully they could at least do a refill on a day that we wouldn't normally get cleaning. Nothing the next day. then the following day we left around noon and I asked to make sure we would get the room serviced; I was told that it would be. Got back to the room and nothing done. I was kinda irked for a few reasons. Don't tell me it will be cleaned if it won't. If a room missed cleaning for a few days, it would be nice if they could offer an off day cleaning. We informed them that we were out of conditioner, that should have been a follow up to get resolved.

I am here to write a review definitely the 5 is for the hotel it's clean rooms and all I love the…read moreold staff that's been there for a while thank you guys so much the only issue is that young girl at the front desk I told her first floor even it's in my note I am a high top tier level. I am almost ambassador. She changed everything and tried to put me on the second floor with my thing said first floor. I have a guest who can't be on the second floor he's older I got the first floor they had the change it she's horrible very pretty girl I don't want her checking me in I love the old staff they follow what's on my notes she needs to be retrain I get it she's young but anyone that's high up on the Marriott app should get what they requested never had this issue at all I will check in with someone else all love no hard feelings I'm very sweet even the old staff knows me very well I just hope she get the best training

I will admit, I am not a fan of the Marriott brand overall. Anytime we have stayed at a Gaylord…read moreHotel, Aloft, or Residence Inn, we have always been disappointed with management, staff, quality of service, and being overcharged. We have only enjoyed the SpringHill Suites line. The Courtyard by Marriott in Buena Park is conveniently located across the street from the Pirates Dinner Theater and Medieval Times. However, that was the highlight of our stay. The rooms and common areas were clean and modern. The room layout needed much work. On the inside of the bathroom door, they had a sign that said California law requires the door to be closed at all times for fire egress. As a person whose parents were firefighters, this is completely false. The sign should have been placed on the outward-opening closet doors that, if left open, would prevent the bathroom door from opening in a fire. The evening staff and breakfast time crew were kind. However, people who wanted to order food, including those who paid for breakfast in their booking, were forced to wait over 45 minutes to an hour for their food because the morning shift was grossly understaffed. Let me be clear: the staff on the breakfast shift were extremely friendly and worked their hardest to keep up. The food was also amazing. It clearly falls on the hotel general manager for not providing adequate staffing. This again is one of the reasons we do not like the Marriott Bonvoy brand as a whole, as their management staff has zero professional training and lacks the initiative to be in the role of a manager.

stayed here during labor day weekend 2026…read more somewhat in a sketchy area (be mindful of your surroundings anywhere you go regardless) but i managed to walk around the area by myself safely. great distance to the source! about a 10 minute walk to portos as well if you dont want to deal with their ever so busy parking lot. not a fan of their mandatory valet but this is very clear when booking the hotel- the valet staff were very respectful and proactive. same goes for the front desk. room itself was beautiful- love the spacious bathroom, many mirrors and even the shower itself. bed was super comfy and room was blacked out enough for me to sleep soundly at night. i was able to use their gym a few times as well- super spacious and has all the basics to get a good workout in. wish the temperature control in the gym was easier to navigate- i felt like whatever buttons i was pressing was not making a difference to make the gym cooler. super humid in there! the cold towels in the fridge were not ice cold as well- felt like they were pointless to have

Why didn't I read the yelp reviews before I booked this???…read more My instant turn off was the mandatory $27 valet parking!!! I'm paying $200 for one night I should not have to pay $27 for parking!! All of the other hotels in the area do not make you valet part. Breakfast is an extra charge!!! what is that? As if the Hilton hotel needs any more money, it's almost like your nickel and dimming everything you can to get out more money of your customers!!! I stayed at the Fairfield Inn across the street last year when I was in the area I should've done that again this year!! I work in construction I'm only here for one night and it takes 15 minutes for them to pull my car around, I do not have time to wait for them. Mandatory $75 incidental charge. This will be the last time I ever come to this hotel!

First of all, this motel is in a great location. It's conveniently close to the 91 freeway, as well…read moreas nearby spots like 7‑Eleven, McDonald's, a gas station, Starbucks, and Paul's Place (an American diner). It's also just about 8 minutes from Knott's Berry Farm and Buena Park Downtown. The motel itself was very clean, quiet, and well‑maintained, with plenty of parking. One downside was that we initially had trouble finding the front entrance, as it's located near the handicap parking area in the front. There may be an elevator, but we couldn't locate it. The pool area was also nice and well kept. The staff were courteous, and I really appreciated that they used my first name when I arrived to check in--it made the experience feel more personal. The room was decent for four adults, with enough space to fit a queen‑size inflatable bed comfortably. It also included helpful amenities like a mini refrigerator, ironing board, iron, and hair dryer. One minor drawback is that while the windows let in a nice amount of natural light, there isn't a sheer curtain layer--only blackout curtains--so people walking by can see into the room. There's also no microwave, the outlets are somewhat limited, and the TV remote only worked when used up close. Other than that, I have no complaints. I would stay here again because it's close to everything, but for me and my family, it's more of a short‑term stay rather than a place for an extended visit.

Not a comfortable stay. The beds were extremely hard and…read moremade my hips and back hurt in the mornings, no matter how I repositioned and tossed and turned throughout the night. The pillows were thin and obviously years old... as were the very worn sheets. No breakfast and you have to go to a different floor to get ice. The staff were friendly, of course. Convenient location. The bathroom had a sliding barn door, so zero privacy. Very basic hotel and good to stay in if you're used to sleeping on the floor or on a sheet of plywood.

So I stayed here a few years ago and was not pleasantly happy with the room, but loved how close it…read morewas to the park. Just recently stayed with my brother for KnottScary and the hotel has upgraded amazingly! Staff was so nice and helpful Room was upgraded with decor, sheets and just a well comfortable and clean room The buffet breakfast was so good! Best I've had in a hotel in a long time The buffet dinner before the event was so unique, I'll be talking about it for ages! All in all, I was immensely impressed with everything Knotts has to offer, and will now be back time and time again!

We had a bit of a speed bump at check-in, but once that was sorted out, it was smooth sailing from…read morethere. Overall, it turned into a very pleasant experience and a great way to wrap up our last summer holiday sprint. One tip: bring a valid physical ID with you at check-in. Digital IDs weren't accepted, and they were quite strict about it, at least in my experience. Once we got past that little hiccup, everything went very smoothly. I'd definitely recommend the experience.

My stay at this hotel turned out to be truly wonderful. At first, I found myself reconsidering my…read morestay based on my initial arrival experience. Fortunately, over the next few days we met Ms. Di, Ms. Diane, and Ms. Karen, whose kindness and warm hospitality made all the difference. They were always so sweet and genuinely curious about how our day had gone whenever we returned to the hotel, which made us feel truly cared for. The rooms were clean, spacious, and comfortable, and the lobby had a pleasant, refreshing scent every time we walked through. The mobility accessible shower was a huge plus, especially since my partner is a disabled veteran--it made things much easier and more comfortable for him. And the remote controlled curtains and blinds were such a fun and convenient touch that we absolutely loved. The store on-site was convenient and had a great selection of items. We also thought the self serve "pour your own beer" option was such a cool feature, even though we didn't get a chance to try it. The pool area was decent and relaxing; we just wish there had been a jacuzzi to enjoy. We also hoped to use the grill, but the rain had other plans. Overall, the hotel was relaxing, welcoming, and made even better by the wonderful staff who brightened our stay. We left feeling grateful and well taken care of, and we would happily return.

A staff member by the name of Di greatest us with a huge smile and professional manner answering…read moreall of our questions and giving us suggestions for resteraunts nearby. Our room was big and felt like a one bedroom apartment with refrigerator and microwave and coffee maker all upgrades from most hotels. The atmosphere was warm and welcoming. The energy was calm yet enthusiastic with guest that gathered in the TV and eating areas. Close to all attractions and clean pet friendly and food was great!

Me and family went over here earlier this last week as a stay to the nearby Knott's Berry Farms…read morewhich we went to celebrate my nephew's 16 birthday (and that place is a blast lll leave a review there next). It's decent, it's not that bad and it's near walking distance to some good places - Knotts Berry is a 15 min walk but we drove there instead being like a good 1-2 min drive. Medieval Times was like a block away (Cable Guy was filmed there) but maybe next time, along with Porto's SoCal Only exclusive bakery, Target and much others, and Outback Steakhouse is next door. Anyway, the rooms are decent and so was the pool but didn't take a dip even though I did bring some swim shorts. The shower in our room where I stayed could've had some soap bar holder of some sort but didn't. The AC was working though it wasn't scorching hot that week, didn't seem to auto turn off when the temperatures are met so I just turned it off during the evening. Continental breakfast is from 7-9am and we got up early for that and love the waffle machine which you make with the provided batter, corn flakes cereal and Cheerios toast, milk coffee probiotic yogurt. I just use the waffle machines at the desired timer of 2:30 and take it out. Of course the atmosphere is pleasant and the patrons here surely the majority are staying here of course to go to the amusement park no doubt. There is a jacuzzi but it was out of service at the time. There is no gym as I walked around. Free WiFi is ok but I couldn't view our cameras back home so either use the cellular network (we have ATT and is decent speed but faster if you're outside ) or a VPN. And plentiful outlets to plug stuff, hangers, closet ironing board, the short fridge is super cold it could ice your water a bit, and decent tv with ehhh some channels but we didn't watch much. Bathroom door is a sliding door with a hook from the inside and well there isn't much privacy if you're sitting down on the toilet. All in all, it's not grand or luxury but it's decent and no complaints. Would we stay here again? I'd say an absolute yes but maybe for a 2nd time

Will not be returning to this hotel. We stayed once before when it was a Quality Inn and it was…read morebetter. They have tried to do some remodeling, but it is horrible craftsmanship. The paint is not matching anywhere, the flooring has holes in it. The blinds look nice but do not block out their bright outdoor hallway lights. The roadway is also very loud and the walls are very thin. We could also hear our neighbors quite easily. The water in the shower also never got hot, it was semi warm. For $150 per night average I expect more from a hotel. The only positive is location, it is close to Knott's Berry Farm.

I've stayed at this hotel quite a few times during my business trips to LA, and it's become one of…read moreour usual places to stay whenever we visit our head office. The location is really convenient. There's a nice little coffee shop nearby called Today and After, and Panda Inn is another great option if you're in the mood for some American Chinese food. We usually just Uber around, so getting to where we need to go is pretty easy. The hotel itself isn't fancy, and some parts are starting to show their age. A few areas could also use a little more attention when it comes to cleaning. But overall, I think it's good value for the price. They have a pool, a business center, and complimentary breakfast every morning. The coffee is pretty decent too! What I appreciate most is the staff. They've always been friendly and helpful, and I've never had any issues leaving my suitcase with them after checking out while waiting for my flight. It's not a luxury hotel, but it's a comfortable, convenient place to stay with genuinely good customer service. We keep coming back, and I think that says a lot!

We took a last-minute trip to Disneyland, and since all the hotels near the parks were booked for…read morethe first night, we ended up here. Shame on me for not reading the reviews first because this was, hands down, the worst hotel I've ever stayed in. I still can't believe I paid $200 a night for this place. The horror movie started before we even checked in. Cockroaches were having what looked like a family reunion all over the outside of the building. Not one or two. They were everywhere. Then, just when I thought it couldn't get worse, we got to the third floor and a giant cockroach casually strolled across the hallway while we were waiting for the elevator like he owned the place. Honestly, I think he was the assistant manager. Then the elevator doors opened. The smell hit us so hard I think my ancestors caught a whiff. Imagine a soaking wet dog that hadn't seen a bath in years, mixed with mildew and old carpet. It was so bad I was holding my breath just trying to make it to our room. Opening the room door felt like unlocking a level in a haunted house. The mattress was stained, the mattress protector was ripped, there was mold in the bathroom, and every piece of metal was rusted. I wasn't sure if I should unpack or call an exterminator. Thank goodness we were only there for one night because all four of us were packed and ready to leave by 6:00 a.m. We couldn't get out of there fast enough. Save your money. Stay at a Motel 6, sleep in your car, or pitch a tent in the Disneyland parking lot. Any of those would be an upgrade. This place needs to be condemned, boarded up, and handed over to the cockroaches because they're clearly the only ones enjoying their stay.

During check‑in, I was informed that my room was ready. I gave one key to my teenagers so they…read morecould take their luggage and the baby upstairs while I returned to the car for the remaining bags. Unfortunately, the luggage carts were in poor condition--several had broken plastic panels that were popping out and hitting objects as they moved. When I arrived at the room, I found it extremely hot. My children were sweating, and when I approached the air‑conditioning unit, I noticed it had been taken apart and was not functioning. I immediately asked my children to reload everything onto the cart, even though the cart was barely usable, and we went back down to the front desk from the third floor. I explained the situation to the front desk associate, who stated that the issue was the fault of housekeeping and engineering for checking me into a dirty, non‑functional room. I was not concerned with assigning blame--I simply expected a sincere apology and a clean, working room. We were then moved to a room on the fifth floor, located next to the employee entrance and the elevator. Throughout our stay, we constantly heard noise from housekeeping carts, doors slamming, elevator traffic, and guests in the hallway. I understand hotels are not silent environments, but this was the first time I have ever experienced such persistent noise, to the point that it repeatedly woke my baby early in the morning and late at night. I also try not to inconvenience housekeeping, so instead of requesting full service, I handed them my trash bags and used towels and asked for replacements. On one occasion, the housekeeper said she would return with fresh towels, and I made sure she took the used ones. After being away for several hours, I returned to find no clean towels in the room. My children were unable to shower, and when I called the front desk, I was told someone would bring them. It took more than an hour before the towels arrived, and again, no apology was offered. This was my first time staying at this hotel, and I genuinely do not like to complain or cause issues. However, these problems delayed us every day and affected our plans. Other family members staying at different Marriott properties had no issues and were able to enjoy their activities on schedule. The breakfast area was also too small for the number of guests. Regardless of how early we arrived, we had to wait a long time for a table. The food quality was disappointing, and the coffee was frequently empty, requiring us to find an employee to refill it. I was surprised that this location did not offer coffee and hot water throughout the day, as other Marriott hotels typically do. Additionally, the gym water dispenser was consistently empty, with no cups available. The ice machine on the fifth floor was not working, and when I went to the third floor, the machine had been removed entirely despite signage indicating its location. When I asked the front desk, I was told there was a working ice machine on every floor starting from the second. I explained that the third‑floor machine was missing and the fifth‑floor machine was not functioning, but the associate simply looked at me without further assistance. I regret not having taken photos of the food, coffee station, gym water dispenser, empty ice machines, and the damaged luggage carts. The only photo I captured was of the air‑conditioning unit. Overall, my experience was overwhelmingly negative, and far below the standard I expect from Marriott properties.

The only thing that's good or positive about this place is the fact that it is only a few minutes…read morefrom Knott's Berry Farm. Other than that, the stay for three days was dismal. Let's start with the actual check-in process. When I walked in, I felt a slight attitude from the women that worked behind the counter. I felt like I was bothering them to check in and did not really feel welcomed. The room itself is quite old and small, but did the job as it was only for me and two minor boys. However, there are a few things that I noticed off hand that were just strange and not up to the Marriott standards that I'm used to. First off the TV was very small and did not work. The AC unit was tricky because you could not set an exact temperature you could only set it to cool or hot and warm your room or cool your room down and then be forced to get up and turn it back off. That is absolutely ridiculous. You should be able to be comfortable at a certain temperature in your room as if you were at home. Also, the drape over the window is just a little bit strange and could be a curtain or something a little bit nicer. The actual room came with two queen, beds, a desk, a random chair in the corner. There was no safe in the room, which I guess you can ask for one at the front desk. They also don't clean your room every day so you have to ask for clean towels. However, when I came back a second day and asked for clean towels, I was told they were washing some? That was really strange. I felt like they should always have some handy. Was it really that busy there that they ran out of towels? Also, the guy that came to fix the TV was just really sketchy and I did not understand what he was saying. And why does the TV not have at least a TV guide. In order to watch the TV you have to just constantly hit the channel button and you don't even know what you're trying to find to watch. So I barely used the TV. The bathroom was also something to be left to be desired. They did not give us a tub mat, which was interesting. Luckily my boys are old enough that they don't need one, but I thought that hotels normally give those. Also, there was no extra toilet paper and I had to ask for some at the front desk. They literally give you one makeup wipe, a tiny bar of soap, no lotion and the shampoo and conditioner and body wash are stuck on the wall, which is pretty standard down from some hotels. The hotel lobby is just basic. The breakfast is so so and it's something that's included so we took advantage. The first day we went we were able to sit down and enjoy a little bit of our food. However, the second day was extra crowded and we really just took our food to the room because there was nowhere to sit. We did not use the pool, hot tub or the fitness room so I cannot comment to any of those things. Now I have a question because if I am being charged incidentals? What is that I am being charged for because we did not use anything that we could actually charge. The TV did not have pay per view movies and when we went down to the lobby to get a couple of snacks we had to use our credit card to pay for them. What is the point of paying a deposit if there is nothing to charge to your room? Also the elevator is a little bit scary and quirky. You don't really know if you pushed the button or not and you don't really know which elevator is being called because nothing lights up. I did use the laundry area which is four dollars per wash and four dollars per dry and again had to use my credit card. Again, wondering why I had a credit card on hold for incidentals. With all the other options in the area, I don't think I will come here again. Again the location is fine because it's close to a Korean marketplace as well as a couple of eateries and again Knotts. However, there's other places you could stay that probably do the job better than this place. The owners of this hotel really need to read the reviews and update this place!

Stayed here for a week for training. Eryn and Tristin at the front desk were very professional and…read morehospitable. Great customer service. The room needs some updating but overall it was a pleasant stay.

Cons: WiFi doesn't work in the rooms. So if you're a remote worker, you have to go down and sit in…read morethe lobby. I would recommend preparing by bringing headphones, as the lobby is loud with the Pete's coffee inside. Pros: the rooms are clean and spacious, and the staff are kind and friendly.