Dr. Giglio is definitely worth the wait!! It does take some time while waiting to see him but I…read moreblame it on the pure fact that Dr. Giglio genuinely cares!! He's there to help and to get to the bottom underline issues the patient is concerned with. As a patient I don't feel rushed once he's in the room and no question is stupid, unnecessary or ever left unanswered. Another quality I appreciate in Dr. Giglio is how he interacts with my son. I may not always be able to find a sitter for my appointments but that is not a worry, inconvenience or bother to the dr. He'll interact with my three year old, answer his questions and even let's him pick out a toy. Going to the doctor is not always fun but being able to put my trust in Dr. Giglio makes life that more less stressful!!

Previous PCP left clinical practice. Dr. Giglio is the 4th out of 5 doctors in quest for a new…read morePCP. Type of care is family practice. Went to see him for initial visit. Infection indicated need for antibiotics. Dr. Giglio prescribed penicillin. Pharmacy refused to fill because their records indicate patient is allergic to penicillin. Giglio responded to pharmacy saying his records did not indicate penicillin allergy. Pharmacy refuses to fill prescription. Patient calls Giglio's office twice on the initial day, 3 times the next day. Still no antibiotics and patient is getting sicker. Now it's Saturday and patient, desperate for help that isn't coming, goes to urgent care. One week later, still no response to repeated requests for help. Message taking personnel say messages were sent top priority, but NOTHING happened to help the patient, who got sicker!!!!! Why get into a "measuring contest" when changing to a non penicillin antibiotic would be so much easier?! AND benefit the patient, who, one week later, still has NOTHING?! Care quality is extremely poor. Not ever going back.

I came here because my lawyer recommended it since I was in a car accident and needed a…read morechiropractor. Everyone here is so kind. They always make you feel welcomed and comfortable. I really appreciate them making it painless and working with my schedule to get seen.

Absolutely recommend this office. They always make time for me and fair priced. I e been using them…read morefor about 20 years now for my commercial drivers license and crane license physical exam requirements every 2 years.

I visited the Urgent Care on Thursday, October 15, 2026, following a squirrel bite, and I would…read morelike to express my sincere appreciation for the wonderful care and service I received. From the moment I arrived, Marie and Monica at the front desk were extremely welcoming, courteous, and helpful. Their friendly and professional approach made the entire experience pleasant right from the start. I would also like to recognize Medical Assistant Jessica and Nurse Practitioner Eunsook Kim for their exceptional care and professionalism. They took the time to explain everything clearly, carefully cleaned and treated the bite area, and administered the Tdap vaccination. Their gentle, attentive, and reassuring approach made me feel comfortable and well cared for throughout my visit. It is truly refreshing to encounter a team that combines professionalism with genuine kindness and compassion. A heartfelt thank you to Marie, Monica, Jessica, and Eunsook Kim for making my visit such a positive experience. Your dedication to patient care is greatly appreciated. Keep up the excellent work!

They don't have a single nice receptionist. I've unfortunately had to come multiple times to this…read morelocation and I'm not even exaggerating, every single receptionist is extremely rude and has an attitude. They all seem miserable as if patients want to be at the urgent care in the first place. Healthcare is never fun, I understand that, but patients are sick and dealing with so many different factors that the last thing they need is rude receptionists who just sit down and are on the computer their entire shift. Maybe look into your receptionists because genuinely it is so miserable coming here and dealing with their disgusting attitudes. Be better y'all, this behavior is gross and sad.

I had been in the market for medical insurance through Covered CA but the cheapest one I could…read morefind, that also allowed me to go to the doctors I had been going to for years, was a bit expensive. I decided to look into other options and did a search for places I could pay out of pocket. When I lived in Mexico, I had been using the services at a local hospital, paying a monthly membership fee for their services so imagine my surprise when I found out that the exact same system existed here. That was when I found Dr. Marisse so I booked an appointment. I found her originally on Zocdoc and the nearest appointment was in a month and a half. Within a day of making the appointment, I was called by the office to Nurse Shawna who wanted to make sure that I knew that all appointments needed a preliminary chat with the Doc, after which I could book my appointment. thanked me for letting her know that the next available appointment was that far away. It turned out there was a mix-up and that she did have more immediate appointments available. There is plenty of parking, as it is in shared parking lot with other businesses. However, there are two buildings with the same building number but with different locale numbers. Upper Echelon is in the building nearest to the AAA and the Farmer Boys. At the appointment, everything was clearly explained and we went over a sort of plan of attack, with regards to my concerns and what I needed to do. I appreciated paying less per month for the membership, which includes as many appointments as you want. The lab work and the tests are at wholesale prices so even with the membership fee and registration, all of this was cheaper than the plan I was going to get with insurance. What I appreciated was the quickness of getting an appointment. I have always hated waiting a few weeks, as a new patient, before actually being seen but I was able to book this within a week of the appointment. It was a week because their availability interfered with my work hours. Otherwise, I would have been seen earlier. All in all, it is pretty convenient and a wallet-friendly option. After that first appointment and the lab results came in, Dr. Marisse wrote a VERY long email detailing every point of concern. Which I appreciated because I went for answers and I was getting them. If you need a straightforward person to tell you what you need to be doing and not someone who has to be on your ass every step of the way, this is the ideal option. I would say the ONLY con is that they do not have appointments during the weekends. And since I work during the week, I have to take time off to go to an appointment.

I always have excellent experiences at Upper Echelon Medical Office in Fullerton. From the moment I…read morewalked in, everyone was welcoming, professional, and made me feel comfortable. A special thank you to Shawna and Karla--they went above and beyond to provide outstanding care. They were incredibly kind, attentive, and took the time to answer all of my questions without making me feel rushed. Their professionalism, compassion, and positive attitudes truly made a difference and turned what could have been a stressful visit into a great experience. It's rare to find a medical office where you feel genuinely cared for, and Shawna and Karla exceeded my expectations. I highly recommend Upper Echelon Medical Office to anyone looking for quality care and exceptional customer service. Thank you both for making my visit such a positive one! Dr. Marisse is truly one of the best doctors I've ever had. She explains everything clearly, never makes you feel rushed, and always makes you feel like your health and well-being are her top priority. Her professionalism and caring attitude give me complete confidence in the care I receive. I highly recommend Dr. Marisse to anyone looking for an exceptional physician.

I've always received good care here, this time I used telehealth because to sick to drive safely…read more When I get the virus going around it turns into bronchitis and sinus infectionthe doc is familiar with my case even after not seeing her in over a year. People from front office to back are very nice. Got my scripts right in.

This has been our best kept secret for years, so I am not even sure I should tell the world about…read moreit with a review haha. This is THE best urgent care. Its never overly crowded and the staff truly cares here. My whole household has been here many times and each time has been a great experience.

The best urgent care you could ever go to. I come here frequently with my family. We are always in…read moreand out. It's never crowded. They never make you wait and they're just the greatest. I also want to give a review for PA Carol Kwak she has amazing bedside manner she does grade it her job. I'm feeling 100% better today because of her and I just want to thank this urgent care that I didn't have to go to the hospital and sit there for eight hours. I was in and out of this place in one hour great job guys. I hope we never lose this urgent care it's outstanding.

This was one of the most disappointing experiences I've ever had at an urgent care…read more I had been dealing with shingles for a little over six days and had been prescribed Valtrex beforehand. I woke up from a fever nap with significant ear pain, redness, and small lumps around my ear, which was concerning to me because I was worried the infection may have involved my ear. That was the primary reason I decided to visit urgent care. The nurse was professional and completed the usual intake, including taking my blood pressure and asking basic questions. Unfortunately, my experience with the physician was very different. When the doctor came in, he asked why I was there. I explained that I had shingles and that my main concern was the new ear pain and soreness. He asked me to lift my shirt to look at the rash and simply responded, "Yup, good ole shingles." He did not ask when my symptoms had started, how they had progressed, or many of the other questions I would have expected during an evaluation. When I specifically brought up my ear pain, his response was simply, "Unrelated." I was then given a packet of recommendations and a prescription for the generic version of the medication I was already taking. The doctor did not take the time to explain the recommendations or discuss why prescribing essentially the same medication was necessary. I also explained that I had been bedridden for approximately four days because of my symptoms, but I did not feel that this was meaningfully addressed. I asked for a doctor's note for the days of work I had missed. The doctor said he could provide one, but only beginning on the date of my visit. I understood that limitation. I then asked for his medical opinion regarding when it would be appropriate for me to return to work. His response was essentially, "You tell me when you want to go back." That was extremely frustrating. As the medical professional evaluating me, I was looking to him for guidance about when it would be medically appropriate and safe for me to return to work. I paid $165 out of pocket for this visit. I left feeling like I had received very little information or guidance for the money I had spent, and I was still concerned about the ear pain that had prompted me to seek care in the first place. What made the situation even more frustrating was that the written information I was given specifically stated to seek medical attention right away if experiencing ear pain or ringing in the ear. This directly conflicted with what I had been told during the appointment--that my ear pain was "unrelated." I understand that urgent care visits can be brief and that physicians are busy. However, I expected at minimum to have my primary concerns properly evaluated, to have my questions answered, and to receive some guidance regarding what symptoms I should monitor and when I should seek additional care. I ultimately left the clinic more concerned than when I arrived and am now considering going to another urgent care to have my ear properly evaluated. Since I am paying out of pocket, having to pay for another visit is especially frustrating. The icing on the cake was I had to go to the Ralph's located in the same plaza since I've been bedridden. seeing the doctor walk into the same Ralph's a minute after me reassured he seemed to rush me out just so he could take a lunch. I can only speak to my own experience, and perhaps other providers at this location offer a different level of care. However, based on my experience with this particular visit, I was extremely disappointed and would not return to this provider.

Malak, Nathan and Dr Ho get better with every visit. I get amazing results from this place. I…read morehighly recommend it.

Unable to even get an appointment for a consultation! Front office staff is extremely rude. Called…read moreon 9/8/26 as my referral for my left hip was approved on 9/2 and was told they couldn't find my referral. After being placed on hold for quite awhile, they found my referral and said that I needed to be assigned to a provider and will be called back in 24 hours to schedule appointment. No call back, so I called to follow up today 9/11 and was told they couldn't find my referral again. Gave my info then the receptionist rudely asked if I had seen pain management before, which I replied, yes for my back. She said I need to submit my records for any pain management because the doctor needs to review and approve me before I can get an appointment. I said they need this even though it's for another part of my body? She said it doesn't matter, they need to see everything. At this point, I was so frustrated because she never confirmed she found my approval and added a new hoop to jump through to see if I will even be "approved" to get an appointment for a consultation. This is absolutely ridiculous and I just said thank you and hung up. Good luck getting past the front office to even get a consultation!

Exceptional Surgeon Who Gave Me My Life Back!…read more I cannot recommend Dr. Ali highly enough. After struggling with debilitating back pain from my herniated disc, I underwent a bilateral microdiscectomy with Dr. Ali, and the results have truly changed my life. Before surgery, my pain was so severe that I could barely walk or even sit comfortably. It affected my ability to do the simplest everyday activities, and I felt like I couldn't live my life normally anymore. Since having surgery with Dr. Ali, I am completely pain-free! I can walk, sit, and go about my normal day-to-day life again without the pain that once controlled everything I did. I honestly cannot express how grateful I am to have my quality of life back. Dr. Ali is incredibly knowledgeable, and he explained everything clearly, answered all of my questions, and made sure I understood my treatment options. He also has amazing bedside manners. He was kind, patient, compassionate, and genuinely attentive throughout the entire process, which made me feel comfortable and confident in my care. One moment that truly stood out to me happened right before my surgery. I told Dr. Ali that I was experiencing pain on both sides, and he was able to adjust the surgical plan to perform a bilateral microdiscectomy. By doing so, he helped ensure that both sides could be addressed at once, saving me from potentially having to go through another surgery. I am incredibly grateful that he listened to my concerns and acted quickly to provide the best possible care. What truly sets Dr. Ali apart, beyond his surgical skills, is how much he genuinely cares about his patients. He was available even on weekends when I needed help managing my pain medication, and knowing that I could reach out and receive support outside of regular office hours meant so much to me. That level of accessibility, compassion, and dedication is rare and speaks volumes about the kind of physician he is. Undergoing spine surgery can be intimidating, especially when you have been living with severe pain, but having a surgeon who is knowledgeable, attentive, and genuinely invested in your recovery makes all the difference. I am incredibly thankful that I chose Dr. Ali for my bilateral microdiscectomy. If you are struggling with a herniated disc, sciatica, or debilitating back pain and are considering surgery, I would wholeheartedly recommend Dr. Ali. He has given me the ability to return to my normal life without pain, and that is something I will never take for granted. Thank you, Dr. Ali, for your exceptional care, your knowledge, your amazing bedside manner, your availability when I needed you most, and for giving me my life back. You have made a tremendous difference in my life, and I will forever be grateful!

Dr. Raed Ali is an outstanding orthopedic surgeon. He performed my first surgery in 2016 (Koflex…read morestabilizing device) and again on January 12, 2026 (L3-S1) I delayed surgery for a long time, but when I was finally ready, he and his team were there every step of the way. Ivy Johnson is an excellent PA--she truly listens, communicates clearly, and makes you feel at ease with any concerns. The entire office is wonderful--professional, supportive, and attentive. A special thank you to Esmeralda, his medical assistant, who is incredibly organized and always on top of everything. She really makes a difference. I hope I don't need another surgery, but if I do, I will absolutely return to Dr. Ali. I'm very grateful for the excellent care I've received and continue to receive during my recovery.