First let me say I have had my hair colored for about the last 25 years of my life, since I was a teenager. First doing it on my own, scary to think now, and professionally for about the last 20 years. Remember those bad at home dye jobs, where your hair ends up obviously uneven and even, gasp, shades of orange?! Yea, me too. And sadly this past weekend I paid a lot of money to have that type of bad hair ruining dye jobs done, only not by choice. And please note, this is not about the money, though yes, I do think my experience should have resulted in a bill of zero. I dont go to SuperCuts or lower end salons, I regularly pay $240 for a keratin treatment at another salon, and regularly pay around $200 for a cut and color. I have been going to this Dosha location for about a year, since my smaller hometown salon hairdresser shortened her work days, making Dosha, by my job, easier. And knowing they had decent feedback, and were Aveda salon, I made the tough change. I have been happy with my Dosha hairdresser until this past time. Sure, my hair is sometimes not the exact color I askedfor, but I know we all color and process differently, and it has always been good, though not always great. This past time however was my first time asking her to lighten me up all over. I brought photos and she seemed to think it was doable, and when I told her that in the past I have been too dark to go super light in one visit, and understood I may be able to be lightened halfway to my goal now, and the rest of the way next time, she said maybe, but seemed to think going all the way in one time would work. She suggested a color cleanse, some shampoo mixed with bleach process, and since I had never had this, and my hair wasnt full of dye, nor darker than medium brown, she said it was easy and would make going fully lighter best. Ok, I suggested my usual foils, which my old hairdresser used to lighten me, or lighter color on top and foils on ends, to get the ends lighter. She said maybe, but the cleanse first. Ok. I figured she knew what she was doing. She had no doubts, did not share any concerns or risks, and acted confident. Until she rinsed the cleanse and I was left with uneven tones, a growout line, bright orange ends, medium orange mid areas. Everyone in the salon was staring. It was hideous. She looked shocked, saying she didnt expect me to lift like that. But said the next step was color and foils and it would fix it. It helped, a little. She then asked me what I thought. In tears, staring at my brassy orange hair, I said no, cannot live this way. She said they had their hair color formula changed, and it was trial and error. Umm, really?! You tell me this after?! And charge me to be your guinea pig?! She said she could try toning it and more foils, this time lowlights. I said whatever will fix this. At this point the always rude and oddly snobby guy who claims to be the manager, Mishelle, comes over and doesnt empathize, doesnt offer sympathy or reassurance, but comes over from his Facebooking and messing around online (my salon chair was right behind the front desk where he sits), and he says "Oh,well, you are not happy but you signed a color release so you might have to live with it and come back another time to get it fixed"....umm, no!! I had tears in my eyes, this has never happened to me. And to be treated so rudely?! I have had plenty of not quite what I wanted or expected colors and cuts, and have had hairdressers be real and honest and say no, sorry, wont work....or ask other hairdressers for help....or even make mistakes and fix them, free of charge. But I have never cried in or after a salon visit, never spent 5 hours at a salon only to be charged and leave in tears with nothing close to what I asked for AND was told would work. I have never seen the look of crap I dont know what to do now in my hairdressers face....til this visit. And never have I been told things like "Sorry, I did not expect this"......"Our color formula was changed so this is trial and error" after she does my hair wrong...."I am not sure what to do"....."I dont know how to fix it, maybe have someone try a toner again"....I tried to call corporate to share this, and left a message. It is day 3 and no call back. Great customer service all around apparently...not!!! I have an appointment this Saturday with my old hairdresser to fix this mess hopefully, and after having 2 clients at work, who are hairdressers, tell me their thoughts on this and what went wrong, I wanted to share this experience. I will continue to do so, online, at work, whetever! This was just a horrible experience made worse by being treated like crap, ignored thru corporate, and charged for it all. Sad. read more