We stayed in this hotel a month after its opening in August 2017, so it was very clean. The service was exceptional. All the staff that we met had made every effort to keep up with our experience. For example, the staff who took us to the room gave us a room tour, which was not expected for a hotel at this class. Also, my husband loves that complimentary short bread cookie provided in the room. The room service staff has noticed it after cleaning our room for only a couple of times and left extra cookies for us.
The location was very convenient, plenty of restaurants and shops in 5-15mins walking distance. The Aldgate Station (Underground) is literally right next door. (Check the street view on google map and you will know what I mean.) However, please note that this underground station does not have elevator (stairs only I believe), so you might need to plan an alternate route if you have luggage that are too heavy to carry.
The room was very comfortable. We would definitely recommend it to others.
Note: the pictures that I provided is from the corner room, so it is brighter than some other rooms. There was an electrical problem, so we had to switch to a non-corner room, which seems smaller, maybe due to the lighting, but the size should be the same. The staff did give us an option to move back to the corner room after fixing the electrical problem, but we were okay with a non-corner room and didn't want to create more work for other. It was nice that they checked with us after changing room and offer the option though! read more