These guys were awesome! Cory Weed the service adviser was polite, knowledge and very professional. Cory then put me in-touch with whom I would say is one of the best Automotive Tech's I have work with, Matt Hain. Matt and I drove my Edge around trying to get it to reduplicate the problem, as usual I did not think it was going to happen, then we both heard a faint little knock/click in the tranny area, and when I say is was faint, it was faint. I asked Matt did you hear that he said yes I did, we drove back to Dorsett Ford, I asked Matt what he thought it was as sometimes it is a lot louder.
Matt talked to me in layman's terms to explain what he thought it was, to me that was Awesome. This was on the Thursday afternoon, by the next Tuesday it was totally diagnosed parts ordered and fixed, Matt knows his stuff and a pleasure to have a conversation with, very knowledgeable and professional as well.
Brian Dorsett, this just goes to show you that your stopping to take the time to speak with me that on dreary winter day as I was about to leave has proven again, that Dorsett Automotive is the place to go for all your automotive needs, Thank you Sir, and thank your team for me as well...
Mahalo's,
Michael P. read more